Plaza Kia
Richmond Hill, ON
Filter Reviews by Keyword
By Type
Showing 240 reviews
Scam Dealership w/ Nightmare Customer Service I originally purchased a vehicle a few months ago from Isabel & Ash at Plaza Kia Thornhill and was very pressured into writing a review before I even I originally purchased a vehicle a few months ago from Isabel & Ash at Plaza Kia Thornhill and was very pressured into writing a review before I even drove my vehicle home for the first time! Before, I wrote that I felt valued as a customer. Wow was I WRONG! The Soul I purchased ended up having a few issues within the first couple weeks of driving - (including weather stripping from the sunroof falling onto my head while driving!) I was invited back to the dealership to discuss my options and when I arrived for my appointment I was placed in the waiting area for AN HOUR before deciding to find someone to help me. Eventually we ended up finding another vehicle that I could trade my Soul for. Ended up negotiating higher than my already maxed out budget and was placed in the waiting room again before we could finalize the deal. I decided to go home after another lengthy wait and was told they would call me. I received a call back from Isabel a day later with an inconclusive answer. That was it for the rest of the week and I had to chase both Ash and Isabel down. Finally 7 days later I call them only to find out that the deal has fallen through and the only solution is to get my car serviced between their very convenient hours of 9-5 Mon-Fri before my warranty is up at the end of the month. I am PLEADING with any customer reading this at Plaza Kia who has purchased a vehicle - PLEASE don't let them use their greasy sales tactics to pressure you into writing some fake 5 star review before even pulling the car into your driveway or dealing with their service department. The customer service at this dealership is DEPLORABLE, there is ZERO communication and overall I feel completely disrespected, cheated, tricked & screwed over from this scam dealership. Daniel in the finance department was the only decent employee I dealt with in the entire building. As it stands right now - Ash told me he'd call back and I'm still waiting.... More
fortesx Recently purchased a new forte sx and it would definitely be an experience I would go through again. Hamed and Ash were both very helpful, so much so Recently purchased a new forte sx and it would definitely be an experience I would go through again. Hamed and Ash were both very helpful, so much so that my first new car purchase was an absolute pleasure. More
Helpful staff I have had the good fortune to work in the automotive industry for many years. Based on my experience I believe plaza kia is one of the nicest dealers I have had the good fortune to work in the automotive industry for many years. Based on my experience I believe plaza kia is one of the nicest dealerships to do business with. Sales and management staff are top notch at plaza kia, they are responsive, courteous and professional. Service department is not running at the same high level of professionalism - however any issues will be resolved by management efficiently. Thanks Ash, Tobias and Daniel for all your assistance! More
My First Kia We bought a 2016 Sportage and are happy with our purchase. We enjoyed working with Yuri. He was honest, competent and a pleasure to deal with. We bought a 2016 Sportage and are happy with our purchase. We enjoyed working with Yuri. He was honest, competent and a pleasure to deal with. More
Impeccable service from start to finish!! Isabella, Ash and their staff made it an absolutely refreshing experience to buy a used car again. They're entire team from sales to finance is extrem Isabella, Ash and their staff made it an absolutely refreshing experience to buy a used car again. They're entire team from sales to finance is extremely knowledgable and completely put me at ease from the second i stepped foot in their store. I highly recommend Plaza Kia Thornhil. More
good deals I am so glad to deal with this guys , they have a best customer servise in hole area, customers always right means in this dealer. Good luck guys. I am so glad to deal with this guys , they have a best customer servise in hole area, customers always right means in this dealer. Good luck guys. More
My First New Car in Canada I bought an amazing new 2016 Kia Sorento from Plaza Kia and from the beginning to the end everything was great. I would denfinately recommend the whol I bought an amazing new 2016 Kia Sorento from Plaza Kia and from the beginning to the end everything was great. I would denfinately recommend the whole team at Plaza Thanks Again A.A. More
excellent experience First time buying a car. Did not feel pressured. Answered all my questions. Showed me what options were available and worked out a reasonable payme First time buying a car. Did not feel pressured. Answered all my questions. Showed me what options were available and worked out a reasonable payment schedule. Very happy with the whole process. Had my new car the next day. Big shout out to Jenny, Tobias, and Daniel. More
Very helpful staff Yesterday I picked up my new Kia Soul from Plaza Kia. I have to say that the staff are all very helpful and friendly. I want specifically mention Ash, Yesterday I picked up my new Kia Soul from Plaza Kia. I have to say that the staff are all very helpful and friendly. I want specifically mention Ash, Raymond and Daniel who all worked with me to make the purchase work for my budget. They went out of their way to make me feel comfortable about this big purchase. Thanks! More
Lesson learned Last year, we bought a brand new car from this dealership. It was our first to buy a new car. Since a friend reffered Richmond hil dealership to us, w Last year, we bought a brand new car from this dealership. It was our first to buy a new car. Since a friend reffered Richmond hil dealership to us, we were confident that we will get the best deal ever. But after sometime, when the excitement was all gone, we realized that we made a big mistake. When we decided to finalize the deal, a lot of discrepancies were there. They said that after 5 years, the car will still be worth a lot of money that's why we gave in to the deal.. ( that time we really dont have an idea of how buying a car works, because its our first time, we just trusted). When we got the car, the options and free deals were not installed as promise. The day we took the car, we literally had to stop to the nearest gasoline station because it was empty. We have to call every week for a month to follow up to send a copy of the paperworks. After almost a year of having the car with us, we realized that we have to pay a lot of money for a long time, because we had closed a very bad deal.. Lesson learned though.. More