Plaza Kia

Love my new 2016 Kia Sorento EX!!! The first impression in this dealership is the friendly and cooperative employees which make you feel comfortable to do business with them. Specially The first impression in this dealership is the friendly and cooperative employees which make you feel comfortable to do business with them. Specially Alessandro Barbieri who helped us a lot to find a good match for my expectations, he is such a nice man with good experience and knowledge in his job." Allan Riahi Business Manager was very helpful and easy going. I would recommend this dealership to friends and family! More

Fantastic service and attention As a single female with limited knowledge of cars, I am always skeptical of anything car and dealership related. However, from my first conversation w As a single female with limited knowledge of cars, I am always skeptical of anything car and dealership related. However, from my first conversation with Owen (Parts) about winter tires for my Rondo within financial specifics, to the day of installation with the Service team, I did not feel taken advantage of. Everything was explained to me, and when time came for decision making, I did not feel pressured into making a decision one way or another. Andy appreciates the removal of his tow hook 'piercing' and new tires. Thank you! More

Exceptional service I purchased a car this week from Kia Richmond Hill and I received exceptional services from the sales man to the business manger to the two mangers at I purchased a car this week from Kia Richmond Hill and I received exceptional services from the sales man to the business manger to the two mangers at the store. I would recommend my friends and family and anyone who's in the market to purchase any Kia cars to definitely check out Kia of Richmond Hill. They were very warm and friendly and exceeded my expectations. Thank you so much to Allan the business manger as well as Sean the salesman as well as the two store mangers Joe and Paul thank you so much again for going above and beyond for me for my new vehicle. Sincerely a happy customer Ramlah More

new purchase This was my first time purchasing a Kia. Everyone at the dealership was extremely helpful and made sure that our purchase was to our satisfaction. O This was my first time purchasing a Kia. Everyone at the dealership was extremely helpful and made sure that our purchase was to our satisfaction. Our salesperson Hamed Arya was excellent. I'm sure that their service department will also live up to these standards. Thank you. Pauline Albaum More

Amazing experience To any potential Kia buyers, Just wanted to write a quick review regarding the experience I had at Kia of Richmondhill. I had previously gone to a To any potential Kia buyers, Just wanted to write a quick review regarding the experience I had at Kia of Richmondhill. I had previously gone to a few other dealerships & certainly didn't receive the same care as I did today. Immediately, I was greeted with smiles all around and all my needs/wants were fulfilled. I delt with an amazing guy named Allan Riahi, the business manager. He provided me with the service I deserved and I highly recommend him & this dealer to anyone looking to purchase a Kia!! ----- More

No Pressure and very transparent Just bought a used Acura SUV from here and had a great experience. Our sales woman was very informative and not pushy. She took the time for my wife Just bought a used Acura SUV from here and had a great experience. Our sales woman was very informative and not pushy. She took the time for my wife and I to discuss amongst ourselves. Dealing with the business manager Allan, did not feel like a second sales pitch after buying the car. Informative and honest about extended warranties and other extras that would be beneficial, while recommending to not get certain upgrades. Met the GM Joe and he was very nice as well. Overall, had a great experience, as this is the first time buying a car from a dealer. Would recommend to friends and family. More

Frank's service is top-notch! The main reason why I still choose Plaza Kia Thornhill after 7 years is because of Frank and his phenomenal team! He always takes care of my car the b The main reason why I still choose Plaza Kia Thornhill after 7 years is because of Frank and his phenomenal team! He always takes care of my car the best way possible. He is also very friendly, like a family doctor. I highly enjoy his service. More

Dealership committed fraud against me; BE CAREFUL January 25th, 2016, I went to Plaza Kia of Thornhill (7079 Yonge Street, Thornhill Ontario 905-763-3688) to purchase a used car. Kia rio LX+ 2014. Ev January 25th, 2016, I went to Plaza Kia of Thornhill (7079 Yonge Street, Thornhill Ontario 905-763-3688) to purchase a used car. Kia rio LX+ 2014. Everything was great, I love the car. When it came time to talk to the sales representative, the one who talks extra car packages, what you want added to it etc, things got a little messy. His name is Daniel Stein. From what I gathered, he's a nice guy and all, but he committed fraud against me. He told me, that in order for the bank loan to go through, I would need to purchase the extra packages. (The company for these packages is called WALKAWAY) so naturally I looked for the best ones I wanted, in order to qualify for the loan.) I ended up choosing the walkaway finance protection and Total loss protection (GAP) and even a third package from Kia directly called Kia Protect, we continued forward and I got the car. Now I'm a busy guy, I work 3 jobs and hardly have enough time to even fix together 3 meals a day. Over 30 days have passed since I was able to fully go through all the papers and such that I got from the dealership, after dealing with setting up payments, vehicle insurance, and everything else in life, this didn't worry me. I had thought I had gotten exactly what I needed and didn't feel any worry in the world about this. I was wrong. Daniel had sold me the Standard PLUS package of the Walkaway Finance Protection when I asked for the standard, most basic one. So right off the bat I'm worried that this wasn't the only thing I was lied to about. I called the bank, TD Canada Trust, and they stated that I indeed did not require all the extra packages in order to qualify for the loan. That right there shook me. I was swindled out of over $2000 because I trusted the dealership to abide by the Criminal Code of Canada and to not commit fraud. The Total Loss Protection has a 30 day return policy and after that it is labelled non-refundable. I'm in a mess now. Be careful. More

Scam Dealership w/ Nightmare Customer Service I originally purchased a vehicle a few months ago from Isabel & Ash at Plaza Kia Thornhill and was very pressured into writing a review before I even I originally purchased a vehicle a few months ago from Isabel & Ash at Plaza Kia Thornhill and was very pressured into writing a review before I even drove my vehicle home for the first time! Before, I wrote that I felt valued as a customer. Wow was I WRONG! The Soul I purchased ended up having a few issues within the first couple weeks of driving - (including weather stripping from the sunroof falling onto my head while driving!) I was invited back to the dealership to discuss my options and when I arrived for my appointment I was placed in the waiting area for AN HOUR before deciding to find someone to help me. Eventually we ended up finding another vehicle that I could trade my Soul for. Ended up negotiating higher than my already maxed out budget and was placed in the waiting room again before we could finalize the deal. I decided to go home after another lengthy wait and was told they would call me. I received a call back from Isabel a day later with an inconclusive answer. That was it for the rest of the week and I had to chase both Ash and Isabel down. Finally 7 days later I call them only to find out that the deal has fallen through and the only solution is to get my car serviced between their very convenient hours of 9-5 Mon-Fri before my warranty is up at the end of the month. I am PLEADING with any customer reading this at Plaza Kia who has purchased a vehicle - PLEASE don't let them use their greasy sales tactics to pressure you into writing some fake 5 star review before even pulling the car into your driveway or dealing with their service department. The customer service at this dealership is DEPLORABLE, there is ZERO communication and overall I feel completely disrespected, cheated, tricked & screwed over from this scam dealership. Daniel in the finance department was the only decent employee I dealt with in the entire building. As it stands right now - Ash told me he'd call back and I'm still waiting.... More