Plaza Kia

I requested a quote on a specific car through Autotrader. Almost a week went by and I forwarded my request to the sales manager. Still no response. I guess the dealership has sold enough cars and doesn't nee Almost a week went by and I forwarded my request to the sales manager. Still no response. I guess the dealership has sold enough cars and doesn't need to entertain the idea of moving any more stock. More

It was a great experience at Plaza Kia, Sales team was very professional and knowledgeable. very professional and knowledgeable. More

i would like to compliment plaza kia on your excellent service. i brought my car in for service and immediate action was taken to look after the necessary problem. My compliments to your service man Cli service. i brought my car in for service and immediate action was taken to look after the necessary problem. My compliments to your service man Cliff. thank you More

Absolutely garbage dealership, never recommend to visit , the salesmen were so sticky and enforced to take useless protections.Never recommend. the salesmen were so sticky and enforced to take useless protections.Never recommend. More

This dealership is a nightmare. Unprofessional, unethical, dealership focussed on price gauging and priced padding for BOTH sales and service. Stay away. They have an incredibly bad Unprofessional, unethical, dealership focussed on price gauging and priced padding for BOTH sales and service. Stay away. They have an incredibly bad reputation among other dealerships and industry representatives. All constructive and negative feedback is completely ignored and responded to alone by AI software. Kia Canada should pull their franchise license. They commit such a disservice to the quality Kia Brand. I will be sharing all details with Kia Canada directly. Stay away. Buyer beware. BTW, I've had tremendously positive and professional support by Scarborough Kia on Eglinton. Plaza charged $160 for the 6000 kms oil change (taxes in). Scarborough charged $101 (taxes in) for the EXACT service (full synthetic) at 12000 kms. I'll leave it there. A disgrace to the auto industry. More

This Kia Plaza is an absolute disaster and fiasco. After making me wait for an entire year, they finally delivered my car. Despite giving me a fixed price guarantee, they charged me an extra $1,000. W After making me wait for an entire year, they finally delivered my car. Despite giving me a fixed price guarantee, they charged me an extra $1,000. When I objected, they threatened to forfeit the deposit I had already paid. To stop me from leaving a negative review, they gave me a $135 credit for service. However, when I went to use the credit, they told me I didn’t have any, so I couldn’t use it. Their sales representative, Ali Reza was handling my sale. Even though he sent me an email confirming the delivery date for my car, I couldn’t get it for days, and they kept stalling. I’ve never experienced such horrible service in my life. Do not choose this place to buy a Kia car. They waste your time and sell you cars at a higher price than market value without you even realizing it. More

I am writing to express my extreme dissatisfaction with Plaza Kia. My experience with this dealership has been nothing short of a nightmare. Firstly, the general manager, Adam Stein, has shown a complet Plaza Kia. My experience with this dealership has been nothing short of a nightmare. Firstly, the general manager, Adam Stein, has shown a complete disregard for customer service. This lack of communication is not only unprofessional but also incredibly disappointing. I have repeatedly attempted to contact him via email and phone to address pressing issues, but he has consistently ignored my inquiries. It seems that he is intentionally avoiding customer concerns rather than addressing them. Secondly, the service advisors at Plaza Kia appear to have little to no knowledge of Kia service bulletins and recalls. When I brought my vehicle in for service, they were unable to provide me with accurate information regarding potential issues or necessary repairs. This lack of expertise has resulted in unnecessary delays and frustration. Furthermore, it is important to note that Plaza Kia is reluctant to support customers in their warranty claims with Kia Canada. It seems they prioritize their own profits over customer care—if they assist with warranty claims, they risk receiving a lower hourly labor rate from Kia Canada than what they would charge the general public. This financial incentive discourages them from advocating for their customers' best interests. I cannot emphasize enough the negative experience I have had with Plaza Kia. The dealership's incompetence, lack of customer service, and unwillingness to support customers make it a place to be avoided at all costs. Lastly, it’s worth noting that they only respond to positive Google reviews, and any negative feedback receives a condescending reply. This speaks volumes about their attitude towards customer satisfaction. More

In May 2019 I bought a 2017 Sorento 2wd 2. 4L engine from Kia Plaza. Mundane transaction. On Mar 6/2023 the engine started to work erratically and I decided, at the age of 87, to make myself 4L engine from Kia Plaza. Mundane transaction. On Mar 6/2023 the engine started to work erratically and I decided, at the age of 87, to make myself a present by going for the 1st time in my life to a dealership for a needed repair. I heard lots of dealer's service horror stories from different sources including CBS show '60 minutes' but nevertheless I decided to try. At the shop the problem (Cylinder#1 misfire) was instantly identified and I was even invited by a shop foreman Steve R., who made the repair himself, inside the shop to see, the chewed up by a rodent, wire. I won't repeat the details of the job performed as they are described in the KIA repair invoice. In spite of a stiff $423.75 bill (2.5?? hours labour to solder a broken wire with no other parts required) I was happy - the engine was running like a charm. Slightly over a year later the engine problem reappeared. I plugged in my OBD2 scanner which read code P0302 - Cylinder#2 misfire. I popped up the hood, removed the engine cover and to my amazement noticed that the screw holding the #2 ignition coil was missing. When working on a cylinder#1 wire there is not any need to touch this screw. This screw is to be undone only if someone wants to remove a coil in order to pull out a spark plug, and that's what I did. This was a very old spark plug which miraculously lasted for over a year. My car odometer reading at the time of the wire repair was 51.769 km - Kia Motors recommends 2.4L engines spark replacement at 156.000 km. I replaced a spark plug with a new one, found a temporary screw to hold a coil and the engine was running smoothly again. In a couple of days on Aug 8/2024 I went to Kia Plaza to get an original $0.45 screw. My initial conversation was with a Service advisor Jessika Pink. I didn't say a word of my grim old spark plug discovery, I just said that the screw was missing and I'd like to have my screw returned to me. I also asked for a small plastic $2.50 fastener as a good will gesture. The request which I dropped very soon afterwards. Jessika went to talk to the shop people and on her return I was actually being told that I was lying, I lost my cool unfortunately and revealed what I really thought has happened. She suggested that we talk to someone who speaks Russian and I agreed. This was Parts manager Ruslan T., who started to tell me in Russian so many interesting things that I asked him to switch back to English - to allow Jessika to understand. I was told: 1. Cylinder misfire might be a result of not following the dealer recommended oil change intervals. - He was right, I follow Kia Motors maintenance schedule instead. 2. The place where I do oil change has a bad oil which lead to a misfire 3. Where would we get an old spark plug? - Wow, what a brilliant question! 4. Why would we do such a thing? - Unbelievable, one more brilliant question! - My suggestion to him was to watch the immortal 1921 'The Kid' where windows repairman Charley Chaplin hires a kid to go around a neighborhood breaking windows. 5. I was also told that I probably had a bad day and if I continued to insist on a screw I would be banned from this dealership. My reply to the 'banning' threat was 'It won't be necessary', I also suggested to him to think about how an almost burned-out spark plug got inside my car engine. Right after I went to another dealership and got the original screw and a fastener for a total of $3.05+tax So, number of stars in my review is Five (5) Big Negative Stars for deliberate tampering with my vehicle. People on the photo (from Kia Plaza website) starting from the left: R. Stein/Owner, A. Stein/GM, Steve R/Shop foreman, Ruslan T/Parts Manager, Jessika P/Service Advisor Val Poberezhsky, former Chief Design Engineer, retired 1976 Refugee from Moscow/USSR who was hoping to find a country of Morals and Dignity Circle of Care (Holocaust Hardship fund) client More

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it. More

So I had been doing service with them for close to 3 years until suddenly my hatch lock stopped working. Such unprofessional handling of the case. No one has answered any questions asked, they would not years until suddenly my hatch lock stopped working. Such unprofessional handling of the case. No one has answered any questions asked, they would not return calls and each week I have to call back. seemed I was stuck once the warranty was over they just changed entire customer service principles. More