Performance Mazda

Service is much improved since my car purchase in 2005. Very polite and efficient service and on time. Have been very satisfied for past four years or so when current service advisors were staffed. Advisor Very polite and efficient service and on time. Have been very satisfied for past four years or so when current service advisors were staffed. Advisors are very knowledgable about their product. At this time, will not go anywhere else. More

I've been a customer of Performance Mazda (Ottawa)for 20 years and have always had friendly courteous dealings with their service department personnel. I'd like to particularly single out Rosanne Kirby for years and have always had friendly courteous dealings with their service department personnel. I'd like to particularly single out Rosanne Kirby for her work as a service rep for the dealership. I have always been impressed by her knowledge, careful attention to detail, and highly personalized approach to her dealings with me. In addition to seeing that the maintenance schedule for my Protoge 5 is adhered to, Rosanne has gone out of her way on several occasions to find time for my servicing, explain when servicing requirements exceed initial projections, track down parts, and in general ensure my needs are met. It has been a pleasure to be served by her during frequent regular and not so regular visits over the past number of years. In my view, she is a credit to the organization and it is more than fortunate to have her in the service department. More

I was very pleased with the service my wife and I had while purchasing our new Mazda pickup Truck. The salesman was curtious and told us everything we needed to know. I would certainly recommend this dea while purchasing our new Mazda pickup Truck. The salesman was curtious and told us everything we needed to know. I would certainly recommend this dealership to any of my friends wanting to by a new car or truck. Connie and Ken Wemyss More

We purchased a new vehicle from Performance Mazda, we instantly liked the vehicle, we were greeted by Demetry quickly, he was able to answer all of our questions and offered a test drive, he was pleasant instantly liked the vehicle, we were greeted by Demetry quickly, he was able to answer all of our questions and offered a test drive, he was pleasant. On our first visit we discussed a price, the next day I called our sales rep and asked if he agreed to the price, " he said come on down we have a deal, after arriving at the dealership we found out that he and his manager had not agreed,we did not have a deal.After he talked to his manager he came back with an offer that we eventually agreed on, Rep back to the manager, Manager comes to us and tells us we dont have a deal and makes another offer, higher off course. We eventually agreed, I do not feel we did not get a good deal, its simply this game with the manager especially after agreeing to a price, that part did not make us feel so good. Once we agreed we went to Bruce, Bruce is very pleasant and made us feel very good. I know this game of its not me its my manager is played in many dealership, I personaly do not enjoy it at all. More

The whole experience was professional and enjoyable. Sully is quite knowledgeable, polite and down to earth to deal with. From the moment we walked in until we took delivery of the new vehicle, Sully wa Sully is quite knowledgeable, polite and down to earth to deal with. From the moment we walked in until we took delivery of the new vehicle, Sully was there. He took plenty of time to explain and review the offer and to try and get us the best deal for us. We came back the next night to sign the papers and discuss colour and options. Again all of this went extremely easy. Once all of the financing was done, Financing was also a great experience as the Finance person, Bruce, had a wonderful sense of humour and was straight forward with us. When we returned the following week to pick up the car all went smoothly and without a hitch. Once again Sully took the time to explain the options and to even transfer the plates from my old car. The was clean and even a full tank of gas and full windshield washer fluid. More

We bought our mazda CX7 a couple of months ago we loved our car and we loved our sales person he didnt put any presure on us and understood all our needs as a family, helping us selecting the right vehicle our car and we loved our sales person he didnt put any presure on us and understood all our needs as a family, helping us selecting the right vehicle, i will recomend Performance Mazda and i extremely recomend Juan. We are very pleased with the service departament. More

I originally made an appointment to have my 4 tires changed and oil changed. Both tasks were executed to my satisfaction. However, when I arrived to pick up my car, I notice a crack in my window and changed and oil changed. Both tasks were executed to my satisfaction. However, when I arrived to pick up my car, I notice a crack in my window and was very disappointed. I spoke with a sales representative (the service department was closed)immediately about the problem and then spoke with the service manager the following morning. After a brief discussion we came to a mutual understanding and my windshield was replaced. I was very satisfied with the service, professionalism and timelines of my experience. More

Matt , the service rep is great. Very pleased with the work don e by Brian K. I have been dealing with this dealership for 22 years and have purchased both new and used cars with good satisfaction every t work don e by Brian K. I have been dealing with this dealership for 22 years and have purchased both new and used cars with good satisfaction every time. The sales and service departments work well as a team. More

Please be informed that Mr. Koose was absolutely wonderful and he worked really hard for me to obtain the best price I could get for my lovely new Mazda 3 GT Sedan (which I absolutely love). Mr. Ko wonderful and he worked really hard for me to obtain the best price I could get for my lovely new Mazda 3 GT Sedan (which I absolutely love). Mr. Koose deserves a gold star. He was absolutely lovely. I wish the weather would have been milder when I picked up my car so that he could show me under the hood but it was freezing cold. More

I purchased a vehicle from Demitry and was truly blown away by his exceptional customer service and knowledge of the car industry. He answered all of my questions, and was extremely friendly and did not away by his exceptional customer service and knowledge of the car industry. He answered all of my questions, and was extremely friendly and did not push me in any way. I left after purchasing my car feeling very content and I knew i made the right decision, because of his help. i found the delivery of the car to be a great experience as well- his knowledge, helpfulness and genuine interest in making sure I understood the car before I left the lot really impressed me. I have already recommended Demitry to several of my colleagues and friends and truly feel like they would benefit from his service. Thank you Performance Mazda, and of course, Demitry. More