Performance Mazda
Ottawa, ON
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The sales experience was amazing. We were provided with all the information we needed without feeling pressured, and we felt respected as buyers both in terms of what we were looking for and how we were co all the information we needed without feeling pressured, and we felt respected as buyers both in terms of what we were looking for and how we were comparing vehicles. We wanted to buy the car because of its styling and handling, but more importantly we felt comfortable buying the car because we felt confidence in and from our sales associate (Kevin Graham) and the rest of his team. Four years ago, when shopping for a vehicle we walked away from our first choice because of a bad sales experience. This time we got the car we wanted and felt good not only about it but also about the people we dealt with. From first visit to purchase ... and first road trip (so far) it truly has been a great experience. More
I was very pleased with my sales representative Kevin Graham, he made sure all my questions and concerns were addressed. When I picked up my car, he took the time to show me all the bells and whistles a Graham, he made sure all my questions and concerns were addressed. When I picked up my car, he took the time to show me all the bells and whistles and showed me some nice features that were not part of the checklist. More
Matt is always able to answer any and all my questions, he is friendly and reliable. He'll go out of his way to accomodate a customers needs, he carries good knowledge, and he's bilingual which are all ver he is friendly and reliable. He'll go out of his way to accomodate a customers needs, he carries good knowledge, and he's bilingual which are all very important qualities when dealing with the public. More
We went in looking for a car-SUV, Comfortable to get in-as I do have back problem. Kevin shwed us several cars happily. We were comparing prices with other dealerships-non Mazda-so it was difficult but in-as I do have back problem. Kevin shwed us several cars happily. We were comparing prices with other dealerships-non Mazda-so it was difficult but Kevin and later on his boss also intervened and helped us make up our minds. Bruce and Kevin make a great team. I hope our service experience would also be as pleasant More
very friendly, excellent after sales service from all departments including sales. Kevin went the extra distance on my purchase to make sure I am happy. They are interested in building long term relati departments including sales. Kevin went the extra distance on my purchase to make sure I am happy. They are interested in building long term relationships. I would definitely recommend Performance Mazda for any sales and maintenance on a Mazda vehicle. The Service Department has always been straightforward with me. More
No pushy sales tactics, professional & friendly. The whole process went really smoothly and I remained confortable during the whole process. Received great service after purchase also. Provided sugges whole process went really smoothly and I remained confortable during the whole process. Received great service after purchase also. Provided suggestions, and contacts to their departments for the future. More
Cathy wrote a long review about a month ago, and we are not sure whether you received it as she thought that she had lost it. Anyway, Mary was terrific in all respects and we would be happy to work with h not sure whether you received it as she thought that she had lost it. Anyway, Mary was terrific in all respects and we would be happy to work with her in the future, or with Andrew Scott who had helped us in the past. Cheers, Les More
Always welcomed warmly, this dealership is very attentive to detail and puts great emphasis on maintaining an outstanding service/client relationship.This is a dealership that others could take a few lessons to detail and puts great emphasis on maintaining an outstanding service/client relationship.This is a dealership that others could take a few lessons from. An obvious atmosphere by the staff to put customers at ease, by taking the time necessary for proper explanation, whether the customer is shopping for a car or are having service work done. More
Our family has purchased 7 Mazda vehicles from this dealership over the last 20 years. Service has always been top notch and that's why we have been repeat customers. We may be looking to buy a second dealership over the last 20 years. Service has always been top notch and that's why we have been repeat customers. We may be looking to buy a second vehicle next year and will be looking to Performance Mazda and Kevin Graham as our sales associate. More
I would like to thank my awesome salesman Brian Sanford for not only selling me a car, but, an amazing sweet ride! Thank you Brian for you patients with me and helping me decide on the colour haha. I had a for not only selling me a car, but, an amazing sweet ride! Thank you Brian for you patients with me and helping me decide on the colour haha. I had a great experience at Performance Mazda, all the people I met were friendly and the atmosphere very calming for such an exciting and stressful event. Thanks again to every one who helped me with my purchase. Deb :) More