Performance BMW

Service complaints I have been dealing with this dealership for over 3 years now since moving from Toronto where I dealt with Mini Downtown. There is a big difference b I have been dealing with this dealership for over 3 years now since moving from Toronto where I dealt with Mini Downtown. There is a big difference between these two places. But I will simply stick to what happened this time. Every year I have my snore tires put on. Always balancing was included in the past. Driving home, I realized once in 4th gear the car was vibrating and that the tires hadn't been balanced. When I called I was told that I had to ask to have the tires balanced. Ok I say (and I live 45 minutes away) could I come in on Monday....I don't want to drive very far on these tires that are so unbalanced . He said no, we are fully booked up on Monday..and I need to drive to Toronto on Monday. I paid over 400.00 for services ... 199.99 for having my brake fluid changed . 167.99 of this was for labour for which only 2 years ago cost me 85.19 for the same thing. I have the proof of this. Also, if I hadn't asked about what was involved with the vehicle inspection which was recommended to me for another 200.00 I would have paid all thus money for something that I didn't need. This is because just 6 months ago I had all my brake pads and discs changed... Which he should have known if he had taken the time to look at my history. I am left with a problem now and cannot drive my car until I get my wheels balanced. This dealership does not do a good job with service and I no longer will trust that you can take car if my car and that you carry out honest dealings with your customers. Karen Leon 905-327-7297 (cell) 905-834-3081(home) More

WOW!!! Best service I have had since I first started driving. Not only are they friendly but they above the service Ive been used to. Its nice to have a plac Best service I have had since I first started driving. Not only are they friendly but they above the service Ive been used to. Its nice to have a place to depend and a staff that is passionate about their job and helping their customers! More