Penticton Toyota

Their service time is extremely disappointing and unsatisfactory. I spent over $2000 in hotels due to Penticton Toyota taking unnecessarily long on a known issue. Typical turnaround time is between t unsatisfactory. I spent over $2000 in hotels due to Penticton Toyota taking unnecessarily long on a known issue. Typical turnaround time is between the same day and 3 days for this service needed, this took over two weeks!
 There is a frame recall on certain models of Toyota Tacomas, as per Toyota’s VIN checker, my Tacoma qualifies. My local dealership does not do the service anymore, so I had to drive 6 hours to Penticton to have the service done. I called ahead a week in advance (November 26) to book the appointment, so they know that I am coming.
 When I arrived on Dec 6th, Clint performed an inspection and confirmed my truck is eligible (well, of course, it is!). He then informed me that he has to order the kit. I was under the impression that they had the kit to perform the work and there would be no delay.
 I waited another week and received no call. On December 14th, I called Penticton Toyota to ask if the kit came in. Yes, it came in but they didn’t notify me. They informed me that they could get me in on December 20th, so another week! I told the receptionist that I am from out of town and I need my vehicle. She confirmed it would be finished by December 17th.
 On December 17th I received NO communication. On the 18th, I called and asked for an update. The tech (Jon I believe his name is) said they have not applied the work needed, and it would be done by Monday (December 20th). The work order I received clearly shows to expedite work to have it finished by December 17th as I’m from out of town.
 I am very disappointed in the turnaround time and having to spend over $2000 in hotels due to Penticton Toyota taking so long. I wish I would have gone to a different dealership that respected me and my time. 
 Read the other 1 star reviews, this dealership has a pattern of not respecting people’s time and providing terrible service to vehicles. Penticton Toyota also reports 1-star reviews to have them removed, beware. More

We are happy with our 2021 Camry purchase. Tony was very friendly and easy to deal with. The people working there are all friendly. Thank-you. friendly and easy to deal with. The people working there are all friendly. Thank-you. More

Have been Dealing with Toyota for more than 10 years ,was never afraid to take my vehicle in and was always treated like I and my wife were special,just bought new summer rims for the Rav and they are beauti never afraid to take my vehicle in and was always treated like I and my wife were special,just bought new summer rims for the Rav and they are beautiful thank you Austin. More

Great to buy from but don’t expect after you buy service.Emailed a question of how to store many times never received a reply service.Emailed a question of how to store many times never received a reply More

Just got the new rims for my wife's car. Austin was great! Cudos to all the staff in parts and service! Her car will look sooooo good! great! Cudos to all the staff in parts and service! Her car will look sooooo good! More

My offer on a vehicle was devalued and I was told that I must offer the asking price of the vehicle to purchase it as there was already a offer on the vehicle for the full asking price. In Tony's words "why must offer the asking price of the vehicle to purchase it as there was already a offer on the vehicle for the full asking price. In Tony's words "why would we sell you a vehicle that we already have a higher offer for", they didn't value me as a customer and only care about extracting the maximum amount for a vehicle with little regard to customer relations and dealings. Speaking to the sales manager I was told that he would speak to Tony about his unwelcoming behavior and rude behavior with me on the phone, and told me he would email me his contact info which he did not follow through with either. I believe I was mistreated by the dealership in conversation and had a bad feeling after speaking to salesman, I expressed this to the sales manager and he had little to say to fix the situation and also didn't follow through on his word of emailing me his contact info like he said he would. I hope people can see through the guise this dealership is being run under. I see favoritism and biases being played out which leaves me with disgust and bad feeling towards this dealership. More

Great used car great staff excellent service I found a used Toyota Highlander Hybrid [HH] listed by Penticton Toyota. I asked for a CarProof report. Instantly a reply from Product Advisor Brian I found a used Toyota Highlander Hybrid [HH] listed by Penticton Toyota. I asked for a CarProof report. Instantly a reply from Product Advisor Brian Ewing with the car history. Impressed by his knowledge, we drove to Penticton. The staff at Penticton Toyota was friendly. The HH was immaculate. Brian gave us his cell number. We left the car lot with big smiles. On a straight road I pushed the pedal to test the HH’s acceleration. The HH wobbled then settled down. We explored Penticton, stayed in a hotel overnight. Sunday 8 a.m., ready to leave for Vancouver, I worried about the wobble. I called Brian. He came to the hotel. We took a drive, pushed the HH to the max but could not repeat the wobble. We agreed that I must have accelerated on a bad stretch of road. Our ride back to Vancouver in the HH was a great. Thank you Penticton Toyota for a great used car. Special thanks to Brian Ewing, who was willing to follow up on Sunday morning on his own time when asked for help. More

Tire sensor id Although the service was great, I don't think I should have had to pay the $30 sensor id codes. They belong to my Toyota and should have been given to Although the service was great, I don't think I should have had to pay the $30 sensor id codes. They belong to my Toyota and should have been given to me free. More

Exceptional customer service While on vacation the team at Penticton Toyota fit us in on the same day for an unscheduled wheel bearing replacement on our Tacoma, even though they While on vacation the team at Penticton Toyota fit us in on the same day for an unscheduled wheel bearing replacement on our Tacoma, even though they had been fully booked. They were thinking of our safety and our vacation, and even provided some free local mountain biking knowledge. Thank you all that worked on our Taco. More