Peace Arch Toyota

Brand and Salesperson loyalty We have owned 9 Toyota’s since 1996 and purchased the last 4 from KD, yes we are loyal to the Toyota brand but more importantly it is KD mild manner a We have owned 9 Toyota’s since 1996 and purchased the last 4 from KD, yes we are loyal to the Toyota brand but more importantly it is KD mild manner and none agreesive approach that has kept us going back to him. He is upfront, honest and we always felt we got the best value possible when we dealt with him. When you deal with KD and look at his impressive sales record you can see why he probably has more repeat customers than any other sales person at Open Road Peace Arch Toyota. Truly a pleasure to work with KD on our latest purchase and highly recommend him. Happy owners of s new Highlander Tom and Colleen More

Power sliding doors recall issues - poor workmanship The service department completed the recall in 2018 and their mechanic broke a pin which resulted in many other issues with the car later that year. I The service department completed the recall in 2018 and their mechanic broke a pin which resulted in many other issues with the car later that year. It took almost 3 weeks for a different Toyota dealership to find the issue and fix it. While Peace Arch Toyota did reimburse the other dealership for their time, I had to miss 2 days of work due to the snow storm as I didn’t have my Sienna with snow tires for almost 3 weeks. All I got from Peace Arch Toyota was ”sorry”. More

Purchase of a new Toyota Tundra I cannot tell you enough positive aspects concerning my overall purchase of my new truck. From my initial contact with Sales Rep Moe Simpson...throug I cannot tell you enough positive aspects concerning my overall purchase of my new truck. From my initial contact with Sales Rep Moe Simpson...through financial services, walk thru of the vehicle and an ICBC rep on-site, the purchase was absolutely seamless. My first contact caused Moe to attend the dealership on his days off...and dealt with other customers after my wife and I left! Moe was not “pushy”..allowed us time to make a decision...no regrets. Thanks to an employee living near me, I was picked up and driven to the dealership on the day I was to take possession of the vehicle. There is no doubt that I would recommend the dealership and their employees to assist you with purchasing a vehicle...new or used. More

Steer clear of Peace Arch Toyota Today I called Peace Arch Toyota and asked if I could bring my Lexus in for repair. I was told that they do repair Lexus at Peace Arch Toyota. I had a Today I called Peace Arch Toyota and asked if I could bring my Lexus in for repair. I was told that they do repair Lexus at Peace Arch Toyota. I had already had a friend scope my vehicle so I informed the service associate of the issue. I offered to show the associate (Mike) a picture I had taken of the scope results. He said he didn't need to see it and that there would be a $139 diagnostic fee. I was fine with the fee because I was under the impression that they were going to fix the issue. After telling me exactly what I already knew from the scope I already had performed Mike told me that they couldn't fix the issue and I would need to bring my car to a Lexus dealership. Maybe Mike should have just told me would be a $161.32 fee for a referral to a more competent dealership. Needless to say they will get $161.32 worth of bad publicity for wasting my time and money. More

Outstanding Service After dealing with Peace Arch Toyota on many occasions we continue to be impressed by their service and attention to detail throughout the purchasing After dealing with Peace Arch Toyota on many occasions we continue to be impressed by their service and attention to detail throughout the purchasing process. More

Typical Dealership Typical dealership, typical bait and switch ra ra sales tactics 30km on the way home check engine light comes on :-(. Then feel a clunk in left front Typical dealership, typical bait and switch ra ra sales tactics 30km on the way home check engine light comes on :-(. Then feel a clunk in left front end and take it in and needs $1400 in front suspension work done. I spent the extra $ buying from a dealer instead of private because I was convinced that all these "bugs" would be repaired or at least indicated as needed to be addressed by a dealer that claims that they sell the "cleanest" vehicles in BC. Lesson learned, regardless take any used vehicle to an "independent" mechanic for an evaluation before buying. More

"Friendly, Efficient and Client Centric " We love our new 2019 Highlander !! My husband and I hate car shopping; but Prateek, and his team [ Shawn , and Fui } were excellent in checking al We love our new 2019 Highlander !! My husband and I hate car shopping; but Prateek, and his team [ Shawn , and Fui } were excellent in checking all the boxes with our recent SUV purchase. Prateek is friendly, follows up with customers, and goes the extra mile for his clients. Before we picked up our new vehicle he went ahead and had the cross bars installed so it was ready at pick up. My husband came back from his first meeting with Prateek leaning towards the HIghlander as our SUV for future family road trips! He had a good chat with Prateek about the features of the latest Highlander in comparison to previous years models. Prateek called us a week later; when we booked an appointment to take our family in to see the highlander. I appreciated his knowledge, patience, and the time he took to answer all my questions. We were ready to buy! Our NEW HIGHLANDER was on its way! When we picked up our new highlander; Prateek introduced us to Shawn who did a wonderful job showing us all the features of our new Highlander! We love driving our Highlander - so Thank you Prateek & Shawn for the friendly and efficient sales experience over at Peace Arch Toyota! More

Comfortable and positive experience. Bought my first Toyota last Saturday. Thanks to Prateek. My daughter and I had driven many SUV's over the past two months. Prateek took us though all Bought my first Toyota last Saturday. Thanks to Prateek. My daughter and I had driven many SUV's over the past two months. Prateek took us though all the features of the RAV4. He was very friendly, efficient, answered all our questions and no pressure. I came back two weeks later and had decided on the Toyota RAV4. Prateek fabulous. Thank you Prateek for guiding me on this purchase..... More

Took the scary out of buying a new car I bought my last Sienna from Peace Arch Toyota 14 years ago and although we would have had many years of happy motoring left, it was time for a new v I bought my last Sienna from Peace Arch Toyota 14 years ago and although we would have had many years of happy motoring left, it was time for a new vehicle. I test drove a new Hylander with Prateek and had such a positive experience with him that I didn't hesitate to make another appointment with him when I was ready to come back and make a purchase. He was informative, personable and patient and I was comfortable to explore the best car for me and did not feel under any pressure. I can't believe that I purchased the car on Sunday and it was ready for me to collect on the Wednesday, The finance team laid out all my options clearly and the paperwork was done quickly and efficiently. Shawn was also a great member of the team who did a wonderful hand over of my new car and patiently helped explain and set up many features before I left the showroom. I left the forecourt last night with my new Hylander feeling they had prepared me well to explore and learn the numerous high tech functions. Excited to be with my new car for many years to come. More

Great service I dealt with Cliff on purchasing my used Camry. He’s very knowledgeable and friendly. I would highly recommend him for any transaction. Jeff P I dealt with Cliff on purchasing my used Camry. He’s very knowledgeable and friendly. I would highly recommend him for any transaction. Jeff P More