Pathway Hyundai

Winter tires & Oil Chsmge Came in to have winter tires removed and install new summer tires that I thought had been ordered but were not and for an oil change Re the tire m Came in to have winter tires removed and install new summer tires that I thought had been ordered but were not and for an oil change Re the tire mix up. When I booked the appt through Louisa I told her the tires I wanted and the price as I had spoken with the parts dept. I assumed she would or would have someone order the tires. I assumed wrong as when I arrived thus am I was told the tires had not been ordered. Apparently she does not do this. That is fine but it would have been helpful if I had been made aware of this. I was on a tight schedule and to be told the tires had not been ordered well I was not a happy camper. I was fully prepared to take my vehicle and never return. Fortunately Dan Larose was able to obtain the tires in an hour and had me on my way in time. He was excellent and took a potential customer losing issue into a positive experience for me. Job well done I say Dan. More

Solution to long-standing electrical issue. Since day one with my 2015 Sonata, there has been an electrical issue. When cold, power did not flow to the center panel. This caused issues with th Since day one with my 2015 Sonata, there has been an electrical issue. When cold, power did not flow to the center panel. This caused issues with the entertainment system, the rear camera and the power outlets. Once the car warmed up (up to 30 minutes in the winter), power would return. For this service, I left the car overnight so that the diagnostic team could perform a check after a cold start. The problem occurred and Dan Larose and his team were able to diagnose and solve the problem. Well done! More

Good dealership! friendly atmosphere and friendly people, just bought a car there. don't hesitate to negotiate and ask for good price. was pleased with car condit friendly atmosphere and friendly people, just bought a car there. don't hesitate to negotiate and ask for good price. was pleased with car condition upon receiving. More

Over all experience I had excellent service and a great service advisor Dan Larose. He was polite and answered all my questions. I would return to see him any time. I had excellent service and a great service advisor Dan Larose. He was polite and answered all my questions. I would return to see him any time. More

Very courteous, knowledgeable I felt comfortable bringing my car there. Dan Larose was very clear in explaining the details of my repairs. I felt in good hands, a trust worthy de I felt comfortable bringing my car there. Dan Larose was very clear in explaining the details of my repairs. I felt in good hands, a trust worthy dealership. More

Great advisor! Nick was a great and knowledgable advisor, easy to talk to and was able to answer all questions immediately without delay, will be back!!! Thanks Nick was a great and knowledgable advisor, easy to talk to and was able to answer all questions immediately without delay, will be back!!! Thanks More

Service Review Good Afternoon, Took my wife's Elantra in for it's first service since we bought the vehicle & overall it was great! Thank you very much!!! Good Afternoon, Took my wife's Elantra in for it's first service since we bought the vehicle & overall it was great! Thank you very much!!! More

poor service experience I had to pay 76 $ for a diagnostic fee whereas the serice manager Gareth Spencer coulld have told me that this service was no longer under warranty a I had to pay 76 $ for a diagnostic fee whereas the serice manager Gareth Spencer coulld have told me that this service was no longer under warranty at which point I could have declined the work. I am 76$ wiser and Pathway is out of luck for any more service on my vehicle. The manager Greg was of no assistance either. so sad More

Disgusting Avoid this place at all costs. They bully you, are manipulative and lie about the condition of their cars. Both the sales guys and managers are awfu Avoid this place at all costs. They bully you, are manipulative and lie about the condition of their cars. Both the sales guys and managers are awful and don't listen to their customers. They are clearly desperate for sales and do whatever it takes to get it, even if it is ripping their customers off. I would never go here again or recommend them to anyone. Buyer beware!!! More

Brutal Service Absolutely terrible service from a sales rep Syed and a sales manager that I forget his name but he has salt and pepper hair. They did their absolute Absolutely terrible service from a sales rep Syed and a sales manager that I forget his name but he has salt and pepper hair. They did their absolute best to convince me that hyundai warranty's are only valid if you are purchasing through a Hyundai dealership, as well they did their best to convince me that I should purchase a lower level model from them vs a higher end model for less money from an ADVERTISED price from a dealer just down the road. Very slow and drawn out service, but complete ineptitude for competitive prices in the local area. If they had simply said they could not have beaten or even matched the price from the onset that would have been fine but deciding to waste 3 to 5 hours of my time and then choose to try to trick me into buying a worse car for more money really got me frustrated. Their cars are extremely dirty and often have semi serious damage to them on the lot (ie broke twilight). Signed Very frustrated and purchased somewhere else More