Parkway Ford Lincoln

The reception process, assessment,explanation and answered questions were exemplary. Service was done in a sensitive and timely manner. I am completely satisfied! Thank you all. answered questions were exemplary. Service was done in a sensitive and timely manner. I am completely satisfied! Thank you all. More

Very professional and accommodating! Happy with the Service department. Always able to adjust to my schedule. Happy with the Service department. Always able to adjust to my schedule. More

I was referred to this dealer from my normal one to get some body work and a warranty item repaired. Went online and made an appointment weeks in advance. Was contacted to confirm the service needed, ord some body work and a warranty item repaired. Went online and made an appointment weeks in advance. Was contacted to confirm the service needed, order parts, VIN number etc. Appointment 1 - Dropped off vehicle in the morning. At end of the day, they called to say the body shop didn't have time to look at it and they had to order parts for the warranty repair (guess they forgot to when I made the appointment) Appointment 2 - Dropped off vehicle in the morning. A service employee put a "this vehicle has been sanitized" sticker on my window the second I pulled in. Makes me wonder if they actually sanitize them. Got a call at the end of the day saying the body shop AGAIN didn't have time to look at it. Suggested I called their body shop directly to book next time. Claimed warranty repair was done. Appointment 3 - Made an appointment with the body shop. Took literally 3 minutes for a photograph and a "we will email you if this repair is approved through Ford" conversation. This was done by the receptionist so difficult to understand why this couldn't have been arranged in the 15+ hours my vehicle had been in their lot previously. The warranty repair is still not fixed but thankfully the body shop side of Parkway was on the ball with good communication. I emailed the service manager and a GM 15 days ago, no response to date. I hope this isn't the norm but it seems as if communication is not one of their strengths. I've dealt with a number of local dealerships in my years and have never experienced this much frustration or lack of communication. 2 stars because the collision centre was great to deal with when I finally was told to deal with them directly. More

The service staff are Great. Very helpful and courteous always. Would recommend the dealership. Thanks always. Would recommend the dealership. Thanks More

We always get excellent service at Parkway Ford Lincoln. We recommend our friends to go to Parkway Ford. We recommend our friends to go to Parkway Ford. More

Always good service, appreciated. The concierge service is so convenient. I thank Parkway for taking care of our service is so convenient. I thank Parkway for taking care of our service More

There was no inspection made from supervisor to ensure their quality of workmanship! I had to take make another appointment for them to fix their mishaps, hood was not painted well, hood was not installed their quality of workmanship! I had to take make another appointment for them to fix their mishaps, hood was not painted well, hood was not installed properly, along with poor oversight of overall completion of vehicle. I do not recommend anyone to Parkway Ford Fix Auto, Their services is garbage! More

Great service, and great staff. They do what my car needs when I arrive there when I arrive there More

The service is always consistent and the staff in service and sales is very good. and sales is very good. More

Great Ford service and friendly staff. Going there for 6 plus years and always satisfied. I was sad to see that Scott McLean my regular service representative was no longer working at Parkway. Jon Boyard is plus years and always satisfied. I was sad to see that Scott McLean my regular service representative was no longer working at Parkway. Jon Boyard is my new service representative and he was terrific. Very friendly and understood my needs. Good job Parkway!! More