Parkland Chrysler Dodge Jeep Ram

Typical used car salesman Salesman first told me of a trade in price for my vehicle which turned into a lower trade in value and a “waiving of fees” which turned out to be I do Salesman first told me of a trade in price for my vehicle which turned into a lower trade in value and a “waiving of fees” which turned out to be I don’t have to pay for something that I’m not getting ie warranty for tires and rims and key fob warranty. The manager when I spoke to him agreed to honour the trade in value I was originally told as I told him it isn’t a waiving of fees if I don’t actually get the warranty. When picking up the vehicle after signing the bill of sale as we got the key(s) we were then told that by the way there is only one key fob and that if we had taken the warranty we could have come back later and say that we had lost one and it would have been replaced. Then the salesman said that he “felt bad” about that and he would see about covering the part of the cost and that he would throw in a free oil change which the finance person already said I was getting. Unfortunately I didn’t get the offer to cover part of the fob cost in writing. We were told that the vehicle had been filled up for me - when I test drove it on the Sunday it was full but not when I picked it up to take home. More

Not impressed Sure they are fast to get you in a car. But after the sale is done they don’t follow up or return your calls or emails. I’ve called multiple times Sure they are fast to get you in a car. But after the sale is done they don’t follow up or return your calls or emails. I’ve called multiple times speaking to many different people even tried emailing. And I did not get one call back from no one. To start I called the front desk secretary 3 times and left messages for her to tell Cole to call since he was unavailable. Cole, I spoke to you once on the phone and through email about my car missing a spare tires you never returned my call or email. Adam, i spoke to you on the phone as well about my car missing a spare tire. You told me you’d look into it and have Cole call me right away. No returned call. Domenico my Dad spoke to you directly. You said you’d take care of me. Again. No phone call and days have passed now. Thank you for the great customer service. More

In a rush I brought my truck in on a whim hoping to get an oil change at least... I had 1.5 hours. They got me in right away, completed an oil change, front and I brought my truck in on a whim hoping to get an oil change at least... I had 1.5 hours. They got me in right away, completed an oil change, front and rear diff oil change and transfer case service. Also did an inspection in which they found an exhaust manifold leak and booked me in the near future to have it repaired. Knowledgeable and polite! Great work! More

Excellent Adam was very good to work with Pleasure to talk to and helpful in all steps of the purchase would recommend him to all other customers Adam was very good to work with Pleasure to talk to and helpful in all steps of the purchase would recommend him to all other customers More

Adam Fayad is tops! The service side was extremely helpful and explained in detail what needed to be done. I don't remember my mechanic's name but he did a great job! The service side was extremely helpful and explained in detail what needed to be done. I don't remember my mechanic's name but he did a great job! More

Great Service Friendly staff and helpful, Bara was great to deal with during the sale and after. I would recommend Grove Dodge to anybody from my experiences. Friendly staff and helpful, Bara was great to deal with during the sale and after. I would recommend Grove Dodge to anybody from my experiences. More

Fantastic service While on my way out of town for work, my engine light came on with a message to service DEF. I pulled into the dealership without a appointment and ca While on my way out of town for work, my engine light came on with a message to service DEF. I pulled into the dealership without a appointment and cannot thank the Grove Chrysler Dodge service team (Annette and Matthew) enough for providing a fantastic service. They were great from start to finish. They got me in, performed diagnostic, found the problem and replaced the defective DEF injector and got me back on the road. Thanks again.. More

Excellent Steve the salesman was knowledgeable, friendly and not pushy. Let us make the decision. Provided tips. Insured we were satisfied with the deal. Gre Steve the salesman was knowledgeable, friendly and not pushy. Let us make the decision. Provided tips. Insured we were satisfied with the deal. Great experience over all. More

Service without a doubt!!!! The service department, start to finish, excellent. Tristan was an excellent communicator, knew exactly where you were with your vehicle at all times. The service department, start to finish, excellent. Tristan was an excellent communicator, knew exactly where you were with your vehicle at all times. Delivered on time with all repairs completed correctly. More

Client first.., thanks to the Grove Dodge service team for providing an overall great experience. The staff were accommodating, knowledgeable and informative. Thank thanks to the Grove Dodge service team for providing an overall great experience. The staff were accommodating, knowledgeable and informative. Thanks again and happy new year More