Parkland Chrysler Dodge Jeep Ram

Excellent customer service The service here was very kind, helpful and professional. Also very accommodating. I will happily take my car here to get serviced again. Thank you so The service here was very kind, helpful and professional. Also very accommodating. I will happily take my car here to get serviced again. Thank you so much!! More

Very happy with service. Went in for oil change and code check. They also washed my car outside and added air to a low tire, which I forgot to ask them to do. Went in for oil change and code check. They also washed my car outside and added air to a low tire, which I forgot to ask them to do. More

Customer Service Excellent customer service. They were great to me and my children. Plenty of complimentary items and pleasant staff. The areas were clean and the serv Excellent customer service. They were great to me and my children. Plenty of complimentary items and pleasant staff. The areas were clean and the service prompt. More

Lazy, rude I have purchased 2 vehicles from grove dodge. My first two experiences were good. This time my boyfriend and I went in looking to purchase two new jee I have purchased 2 vehicles from grove dodge. My first two experiences were good. This time my boyfriend and I went in looking to purchase two new jeeps. Our sales guy had a young trainee with him (who was more knowledgable, eager and helpful than the sales guy even though it was his first week on the job). First conversation with our sales guy was fine, he set us up with a test drive on a wrangler. Said if I left my SUV there while we test drive it they will do an appraisal. The jeep was dead, which is fine they gave it a boost and off we went. Returned an hour later, it was dead again. Our sales guy was then with another customer. He told me to sit at the same table as his other customer while she awkwardly discussed her sale. I left to the waiting area and told him I dont have long. I waited an hour. Asked again how long, kept saying 5 minutes. Half hour later I asked for my keys back and had to leave. The appraisal didnt get done in the 2.5 hours they had my vehicle. I hardly talked numbers to the sales guy cause he chose to work with the second customer and ignore the ones buying two vehicles. The cherry on top. He texted me the next day asking if I was coming in, lied to me saying the appraisal got done but when asked what it was appraised at he said there is a new manager on today so he doesnt know. Then accidently texted me instead of his manager saying "she is so unrealistic" and "I'm at a disadvantage now" Very unproffessional. They have lost two new vehicle sales, as well as any future vehicle purchases from my family. More

Another disappointing experience at GROVE DODGE My husband and I were in this dealership yesterday, very interested in buying a new 2019 dodge 1500 and trading in our diesel. We walked in saying we My husband and I were in this dealership yesterday, very interested in buying a new 2019 dodge 1500 and trading in our diesel. We walked in saying we wanted the price of the truck we were looking at, which I believe is a very fair question & the price of what the dealership will give us for our trade in, another very simple question. After spending over 1 hr in the dealership, they kept insisting us drive the vehicle, but we said we wanted to know the payments first. Long story short, we drove the truck and then came back and we asked YET AGAIN what the price is of the vehicle... he asked what we’d be comfortable paying monthly, which was the point. We wanted to know how much this truck would cost us OVER THE WHOLE TERM. Finally, he goes to talk to “his manager to work out the price” in this time we go on the spruce grove dodge website and find the answer ourselfs, the truck was listed on the website for $60,000. He comes back and give us payment option, again NOT WHAT WE ASKED FOR, so we tell him we’ve found the price on his website... then he try’s to tell us that this is only the price, if we are paying cash - which he knew we were not, and that’s not the case it’s the advertised price not the cash price. Finally, we read over the option for financing $481 ( bi weekly ) for 96 months I did simple math and found out that over the term we’d be paying $80,000 for this truck. ( give or take with interest ) The salesman continues to explain how “ we shouldn’t try to be doing his job because we don’t know how to add it up” We stood up and collected our stuff and left because that is no way to be speaking to somebody who is about to buy a $60,000 vehicle off of him. Then he had the odasidy to text us after saying how we have no idea what we’re talking about and how we should come talk to the finance manager so he can prove us wrong, the texts go on. I honestly had NO WORDS, ridiculous this “salesman” should not be working in customer service. Employee is not listed below. I will make sure none of my family or friends visit this location. If anybody at grove dodge reads this feel free to contact me and i’ll let you know which one of your employees this is. ** I’ve read through some of the other similar bad reviews and your responses are just a great example of your xxxxty customer service. I truly hope there is a general manager addressing some of these issues because clearly this isn’t the first or the last time that this has or will happen. More

Ram diesel I transferred a diesel engine to a gasoline engine vehicle. Grove was instrumental in assisting to get through the finicky details to get it running ( I transferred a diesel engine to a gasoline engine vehicle. Grove was instrumental in assisting to get through the finicky details to get it running (they can think outside the box). 300000km later it's still running strong, I have to thank Mike, Michelle and the support crew for their knowledge and excellent service. More

Great service About two months ago I brought my truck in because it made clunging noise when it was shifting down between 20 and 30kms an hr. Shop foreman took it f About two months ago I brought my truck in because it made clunging noise when it was shifting down between 20 and 30kms an hr. Shop foreman took it for a test drive with me and said it was between 4th and 5th gear they fixed that .And today oct.17/2018 I brought it back because I thought it was doing the same thing the foreman test drove again and said it was something different.They checked it out and it was a module.They are alway thorough. Originally I brought it to a different dealership when I had the first problem they couldn’t fine it so I brought it to Grove Dodge they fixed it,very happy with service I would definitely recommend them More

Friendly service Went to 4 dealerships. Too much hassle just to look at car. I walked into Grove and Tyler threw the keys of the cars without filling out any surveys o Went to 4 dealerships. Too much hassle just to look at car. I walked into Grove and Tyler threw the keys of the cars without filling out any surveys or forms just to look at the car. It was so easy. Egor was amazing with showing the car. He is definitely underpaid for what he did for us. More