Parkland Chrysler Dodge Jeep Ram
Spruce Grove, AB
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Disappointing In July of 2018 I purchased a new Jeep Wrangler from Grove Dodge. Tyler Bunz was the sales rep who facilitated the purchase which went superbly. On Ja In July of 2018 I purchased a new Jeep Wrangler from Grove Dodge. Tyler Bunz was the sales rep who facilitated the purchase which went superbly. On January 15th 2019 I sought out Tyler again to purchase another vehicle through Grove Dodge. Unfortunately Tyler was away on holidays and I was directed to another sales rep. This purchase did not go well and resulted in a number of issues keeping me at the dealership for nearly 10 hours to finalize the purchase. A couple days after the purchase I contacted the dealership and asked for someone from the senior management team to call me. I have yet to receive a call back a week later. I have purchased two new vehicles through Grove Dodge in 6 months and would think my return business would be worth a call back. More
Pleasantly surprized Like alot of dealerships,sometimes very pushie to make a sale..we were terrified ..I went in with the attitude that I wasn't gonna get pushed into a v Like alot of dealerships,sometimes very pushie to make a sale..we were terrified ..I went in with the attitude that I wasn't gonna get pushed into a vehicle we didnt need nor afford..BUT ..we were treated very nice..I was demanding n was determined to get the best deal ever...Gary our salesman..he was super fantastic..bartering back n forth over color n options n different trucks..it had to be a certain color.. picky picky picky..but Gary was so patient ..making the deal sweeter n sweeter to resist..it was all about what WE wanted didnt push us..if anything I was the plushie one..the deal was fast n exciting..the staff all helping make our experience the best ever..we travelled a long way..we had our puppy with us which he was fussed over n even got pop corn as a treat..we had 2 salesmen ..Gary and also Christian who had to take over for Gary was awesome as well..both very professional ..very helpful ..very kind..we wll recommend grove to all our friends and also to all the people we had commenting on how sweet the truck is..GREAT JOB..THANK U FOR MAKING US SMILE More
successfully solved a chronic issue same day! after having to drive our truck to Grove dealership with the alarm system beeping and causing a lot of embarrassment and frustration, Dave immediately after having to drive our truck to Grove dealership with the alarm system beeping and causing a lot of embarrassment and frustration, Dave immediately took the truck in and provided me a shuttle home with a very pleasant driver. The issue was quickly diagnosed, parts obtained and i was able to take my vehicle home that afternoon. Thank you Grove! More
Fixed My Jeep was towed to the dealership. They called me as soon as they opened. There was a rock stuck in the back wheel. No damaged. Fixed quickly and on My Jeep was towed to the dealership. They called me as soon as they opened. There was a rock stuck in the back wheel. No damaged. Fixed quickly and only paid for the diagnostic. Can I really admit to trusting them? I do! More
Disappointed My sales men was good, but everything to do with the finance managers and sales managers was very disappointing , after going through what I went My sales men was good, but everything to do with the finance managers and sales managers was very disappointing , after going through what I went through three days before Christmas I would never recommend that dealership to anyone . More
Service They did a great job I didn’t have heat for a long time and it only took them a day to fix and it’s been working great They did a great job I didn’t have heat for a long time and it only took them a day to fix and it’s been working great More
Amazing Service Experience Took in a Jeep Compass for a service where the vehicle was entering limp mode; not only solved the problem but found the most cost effective fix. Amaz Took in a Jeep Compass for a service where the vehicle was entering limp mode; not only solved the problem but found the most cost effective fix. Amazing service, friendly and welcoming environment. Highly recommend! More
Money spent but issue still not resolved Hoping this second go into the shop will not cost more for repairs not associated with my problem. Also hoping for some negotiating when fix for issu Hoping this second go into the shop will not cost more for repairs not associated with my problem. Also hoping for some negotiating when fix for issue is finally discovered. More
Maintenance check up David Guse is thee most exceptional service technician. He is friendly and genuinely cares about customers. He is the reason I will use Grove Dodge. David Guse is thee most exceptional service technician. He is friendly and genuinely cares about customers. He is the reason I will use Grove Dodge. Maureen Lambert More
Awesome customer service I was very pleased on how thorough the mechanic and service tech were on the inspection of my truck I notice a big difference in how smooth it runs no I was very pleased on how thorough the mechanic and service tech were on the inspection of my truck I notice a big difference in how smooth it runs now and will definitely bring my vehicle there for any future services More