Park Mazda

April 15th: Low oil light was flashing. We got our car towed to Park Mazda. April 16th We received a call informing us that our car had a leaking cylinder head. I ask for an estimated We got our car towed to Park Mazda. April 16th We received a call informing us that our car had a leaking cylinder head. I ask for an estimated time for repairs. They said about a month for parts. I informed Mazda that we would require a loaner car; they said we would get back to you on Monday. Perfect no problem. April 18th I dropped off my wife in Sherwood Park because she no longer has a car. Mazda had not called me and updated me on the status of the car. I have a doctors appointment so I won’t be able to pick her up. That’s no problem the dealer will get us a loaner car. Call #1 I called Mazda at 9am left a voicemail asking for someone to call me. Nobody answered the phone. Call #2 I allowed 3 hours of leeway, but 12pm nobody had returned my call. So I called again, service can't give me an answer on what’s going on, the only person I can talk to is the service manager. They said I would get a call back. Call#3 Nobody had called me again, so finally I get upset with mazda and I’m able to finally talk to someone. I was told that no arrangements had been made for a rental car. So they finally allow me to phone enterprise in Sherwood Park and I arrange the rental car. I basically wasted half my day just trying to get a simple update on the car. Why is it so hard to give me call? Why doesn’t anyone answer your phones? Why did I have to arrange this rental car, when my truck gets repairs at Chevrolet this is all taken care of. April 21st My wife tried contacting the dealership to get an update on how paying for the rental car works because enterprise is billing us directly. She leaves a voicemail. April 22nd Since nobody answers the phones or returns calls it’s only been 24 hours. She decided to go to the dealership directly. So my 7 month pregnant wife has to go to the dealership and talk to you guys in person because nobody answers the phones. We were told the car will be ready on Monday April 25th, and to bring the rental car receipt to the dealership. Why exactly are we paying for a rental car when other companies provide direct billing? April 25th My wife called asking for an update on the car. She is told there diagnosing the car. What exactly are they diagnosing if we were told, the parts arrived and car is being repaired? Still nobody has called us back and given an update. Finally the GM reads this email. The service manger calls us. They need a tensioner part for the car. The GM never replied to me. Again poor communication. April 27th The service department calls us to inform us, they had put the engine together wrong. The mechanic made a mistake. The engine was outta time, now, they had damaged the cam shaft. This is a major component of the engine. So now not only has this been a terrible experience. My engine has been completely ripped apart twice. So how can I even trust that nothing else was damaged during this mistake. They now decided that we have paid for rental car long enough, they have a loaner vehicle available the next day. April 28th We pick up the loaner car. They can’t provide a cheque for the rental car. So we have to wait to get reimbursed. I asked about extending the power train warranty to guarantee the workmanship. Nope nothing is offered to us. Basically sorry we messed up your brand new engine. Parts are 5 days away. I will never purchase a Mazda again, or recommend this dealership to anyone. More

The service department is awesome, no complaints, they rock. But after 10 years of being a customer I'll never buy a vehicle there again. The shady stuff that the sales staff tried to pull is what gives rock. But after 10 years of being a customer I'll never buy a vehicle there again. The shady stuff that the sales staff tried to pull is what gives car salesman a bad rep BE CAREFUL More

Great place to buy a vehicle. I bought a 2011 Jeep Wrangler. Ben , Van plus the Service dept. made the whole process easy and smooth. Next vehicle may be a car. I'll go first to Park , to start my se Wrangler. Ben , Van plus the Service dept. made the whole process easy and smooth. Next vehicle may be a car. I'll go first to Park , to start my search. More

I love my new CX30! I have to thank Paige Johnson for everything she did from introducing me to the CX30, explaining the features of the vehicle in great detail, being available anytime to answer my nume everything she did from introducing me to the CX30, explaining the features of the vehicle in great detail, being available anytime to answer my numerous questions, and most importantly going the extra mile to make sure I got the style and colour I so wanted. I would highly recommend buying a car from Paige when you go to Park Mazda as you will not feel any pressure to buy but will be treated with great professionalism. More

Long story short, I had used Dealer Rater to decide what dealership to visit, which led me elsewhere initially. I wasn't impressed with the tactics there, so looked online again where I found Park Mazda had dealership to visit, which led me elsewhere initially. I wasn't impressed with the tactics there, so looked online again where I found Park Mazda had a large inventory of what I wanted. I called Sunday with my wishlist, asked for a price, got it same day. Then Monday morning I received a text from Jarred with a lower price without having spoken to him yet that day, and was immediately sold. Picked up the car that Friday, dealt with Eddie in financing who explained everything clearly! Was a very relaxing, refreshing feeling leaving with my car! Highly recommend. More

I didn't buy a vehicle but was given tips on how to build my credit and establish myself. They were very informative and will definitely buy a vehicle.from them when I'm done school my credit and establish myself. They were very informative and will definitely buy a vehicle.from them when I'm done school More

Paige Johnson did an absolutely outstanding job during my recent vehicle search! She went the extra mile to find vehicle candidates that fit my search parameters and outworked all other sales personnel I was recent vehicle search! She went the extra mile to find vehicle candidates that fit my search parameters and outworked all other sales personnel I was in contact with across the Canada. More

Thanks to Edlyn for helping me to get my first car and it's so adorable. I would recommend her go check her out. She is amazing. it's so adorable. I would recommend her go check her out. She is amazing. More

I got my Mazda CX-5 and I was so happy and satisfied. Thanks a lot to Edlyn Who help us. Highly recommended to my friends & family. Thanks a lot to Edlyn Who help us. Highly recommended to my friends & family. More