Owasco Volkswagen

It gives me no pleasure to write this review, I can assure you. I think I was fair in having given Owasco approximately 60 days to respond to my concerns, and the conversation unfortunately ended in th assure you. I think I was fair in having given Owasco approximately 60 days to respond to my concerns, and the conversation unfortunately ended in their court. I purchased a 2016 BMW 5-series diesel from Owasco in February, after negotiating a price for two months. Diesel sedans don't move because a lot of people are scared of them. Unlike all the other vehicles that were flying off the lot, this one has been in their inventory since November, and they knew I knew this.They were motivated to move the car and we agreed on a price. After that, there were two critical points at which communication was clearly a problem. Notably, I was meant to receive a 3M hood cover (value approximately 220 dollars new). This was indicated to me in writing and was part of how I determined the final price. When I came to pick it up, we filled out the paperwork and then the car was ready. It was shiny and gorgeous, but as the salesperson opened the bay door for me, I asked him if they had removed the hood cover, to which he replied flippantly 'there never was one', and motioned for me to exit. Of course, having finalised and literally in the car ready to leave, I had no recourse (his nonchalance also really quieted me, unfortunately). Attempting to deal with this after the fact was not pleasant as the business manager just indicated to me that this salesperson has a track record of being forgetful and failing to be thorough. Thankfully a sales manager called me, but he effectively attempted to rectify the situation by referring me to their source, who ultimately offered me to save about 15 dollars and only if I paid cash (the same offer they give anyone paying cash) Beyond this, the vehicle was sold to me out of alignment, which I had to undertake of my own expense (90 dollars, so relatively painless), and when the safety inspection was given to me, there was no offer to go over it together (I sense I was being rushed). The fact that the brakes were at minimum was conveniently hushed. When I registered the vehicle through the Connected Drive (My BMW) app, it immediately indicated that the front brake pads and rotors required replacement within 500 km and soon the light appeared on the dash. So virtually immediately after taking possession of a new vehicle, I'm responsible for expensive maintenance. I was indeed quite dismayed at the fact that information was either deliberately withheld from me or, and I'm uncertain if this is any worse, that this would be owing to the incompetence of certain team members. I hate to complain and even more I hate to make a public spectacle of this, but I am justifiably unhappy that the dealership has seemingly no interest in my general satisfaction. In order to get more context on whether or not I should be upset, I spoke to three contacts of mine which include a retired service advisor, a used car sales manager, and a salesperson for VW in Eastern Ontario. They all indicated that they would have made efforts to repair the relationship, especially given that it was for such a small amount of money on a vehicle that they would have been relieved finally rolled off the lot. Owasco is the second-closed VW dealership to where I am temporarily living and my other vehicle is a VW Sportwagen that is still covered under manufacturer's warranty. I think there are numerous ways in which this could have been resolved, instead of brushing off my concerns as though they are completely irrelevant. I do not want to write them off entirely and I am hopeful that they will address this comment. Ultimately, I'm disappointed despite the fact that I aboslutely LOVE THIS CAR IMMENSELY. A reminder, dealerships are selling their trust/reliability as much as they are selling a car. I am indeed quite disappointed with the sale for that very reason. More

Bobby has been a very helpful and accommodating professional throughout my long relationship with Owasco. I recently found rust on the boot lid of my Jetta and repairs were required under warranty. professional throughout my long relationship with Owasco. I recently found rust on the boot lid of my Jetta and repairs were required under warranty. Bobby understands that I live just over two hours from his dealership and was instrumental in facilitating the warranty claim and a loaner vehicle during the repair by liaising with the body shop. I am grateful to Bobby. More

Terrible service, have used this location twice. Waiting over 3 hours for tire changes then over 4 for an oil change and to get my breaks checked. I do not recommend this location to anybody. Waiting over 3 hours for tire changes then over 4 for an oil change and to get my breaks checked. I do not recommend this location to anybody. More

I have a great customer experience with Owasco's Limas Mendez. I have purchased Taos - Comfort line end of December 2021 and I am very satisfied with the Volkswagen product and quality of the customer ser Mendez. I have purchased Taos - Comfort line end of December 2021 and I am very satisfied with the Volkswagen product and quality of the customer service in this dealership. More

The service department is the best. Rebecca and company are extremely conscious of what clients need. They make you feel important by keeping you informed and by being courteous and considerate Thanks fo are extremely conscious of what clients need. They make you feel important by keeping you informed and by being courteous and considerate Thanks for the great treatment More

Worst ever. Lied about what was in the contract then try to act like I was crazy to act like I was crazy More

Today I picked up my fourth Jetta leased from Owasco. My contact was over the phone with Limas Mendez who walked me through the steps and “listo”, from the comfort of my home and in less time than it t My contact was over the phone with Limas Mendez who walked me through the steps and “listo”, from the comfort of my home and in less time than it takes for me to drive to the post office, I was assured of a new 2021 and that it would be ready for me today...less than 72 hours later! When I arrived today, Limas gave me 100% attention and all of the details were handled swiftly and attentively. Then, because I want to have the window guards on this new car, Chantal in service was able to book their installation within the next week with the parts department having put them on order yesterday. Don’t go anywhere else! More

I would NOT recommend this company for anything, as they are liars and will steal your money. I actually had to file a complaint with VW Canada, due to their outrageous nonsense. THEREFORE, DO NOT DO BUSI are liars and will steal your money. I actually had to file a complaint with VW Canada, due to their outrageous nonsense. THEREFORE, DO NOT DO BUSINESS WITH THIS COMPANY. More