Owasco Volkswagen

Service customer and poor diagnosric ability. Brought a jetta in for service and was immediately welcomed with poor customer service from the service advisors. Service advisors were rude and didn Brought a jetta in for service and was immediately welcomed with poor customer service from the service advisors. Service advisors were rude and didn't seem very knowledgeable about the products and services. Once the car issue was determined, VW advisor asked if they could keep the car overnight so they didn't have to put everything back together but they were unwilling to provide any assistance on a shuttle request. Service advisor actually said they don't have time or resources. Spoke to the service manager but nothing was ever done and no efforts were made to make the experience at Owasco a pleasurable one. More

Very Sneaky people, a very disappointing experience !! Proceed with caution when purchasing a used vehicle from OWASCO VW in Whitby. I purchased a used vehicle from there, certified and e-tested. The engin Proceed with caution when purchasing a used vehicle from OWASCO VW in Whitby. I purchased a used vehicle from there, certified and e-tested. The engine service light came on twenty minutes after leaving the dealership, they did something "crafty" to get the vehicle to pass the emission test. Additionally the horn did not work on the vehicle. They did nothing to resolve the issue and said it was "Bad Luck" assuming no responsibility. Not the end of the world for me, but surely disappointing that this dealership did not care to do the right thing. A very disappinting experience, proceed with extreme caution with these guys !! More

"CRAPY SERVICE" Staffs are Well trained to sell you a vhiecle and get you in the business, but no one seems to be willing to deal with issues and deficiencies. I did Staffs are Well trained to sell you a vhiecle and get you in the business, but no one seems to be willing to deal with issues and deficiencies. I did my researches and found out that this particular location gets the most complaints and yet not improving. Guys just be aware and do your researches before you spend your sweet money and time. Thanks and no effends to anyone, Im just doing my CIVIL job to improve the level of services in our community. More

Extremely Poor Customer Service with our Service Experience My wife took her Jetta in to have our Extended Dent and Paint protection looked at. Pics were taken and the report was written up. Weeks went by with My wife took her Jetta in to have our Extended Dent and Paint protection looked at. Pics were taken and the report was written up. Weeks went by with nothing from the warranty people or the dealer. Phone calls were placed with promised call backs and "we'll look into it" but never were they followed through. Then we were told it was most likely "misplaced" and never offered any kind of follow up on the matter. No calls , apologies ... anything. It's like they don't want you there to bother them at all. These people do not know the first thing about customer service. It's like they don't want you to use the Paint protection warranty that you paid for. Totally unprofessional in every respect. More

Gong Show From sales staff speaking down to my wife to being left in a parking lot by their shuttle service. Owasco VW has risen the bar on crappy service. From sales staff speaking down to my wife to being left in a parking lot by their shuttle service. Owasco VW has risen the bar on crappy service. Each visit another Gong show followed up by promises of being better next time. Only to be let down again. So no more I am done with this place. More

Tires purchased and problems that ensued. On November 18, 2015 I purchased new winter tires from Owasco, Winter Claw Extreme Grip priced at $110.00 per tire. When I ordered them I informed th On November 18, 2015 I purchased new winter tires from Owasco, Winter Claw Extreme Grip priced at $110.00 per tire. When I ordered them I informed the salesman that I would bring in the rims from my 2006 Jetta that I had traded in when I purchased my new car in April 2015. The tires were mounted and I left the dealership. The following day I had a low tire pressure indicator light come on. Jenn at Owasco informed me that it was due to change in temperature and all of my tires were pumped up at my next service call at Owasco. I drove away from Owasco and the following day I had a low tire pressure light come on. Within days of this event I discovered that the tire was completely flat. I had it pumped up and returned to Owasco. There explanation was that the rims that I had brought in were deteriorated and that is why I was loosing air. They took the wheel off of my car and then changed the valve and put a sealant around the tire. I then left Owasco and the following day I had a low indicator light come on but on a different tire. Once again I was informed that it was the fault of the rims. I was curious why they would have mounted brand new tires on rims that they are now telling me are compromised. I had never experienced low pressure on any of my tires when the same rims were on my ten year old Jetta. Within days of the second tire showing low pressure the tire was completely flat. CAA was called and my tire was pumped, the service man checked for a nail in the tire to rule out this possibility. I drove directly back to Owasco that day as I was now very concerned about the safety of these tires on the rims. I had a very long conversation with Stewart from Owasco for an explanation as to why the tires were mounted on these rims. I brought my car to service at Owasco as I trusted that they are car care specialists. After a very long discussion with Stewart I was told that the tires would be replaced. I asked that they be replaced with a comparable tire and I would take them elsewhere to have them installed. When my car was picked up the new tires were wrapped in plastic and I drove directly to another car care specialist. I asked that the rims be carefully inspected and if they felt that they were suitable to please mount them. If they were not suitable or safe I asked them to be mounted on brand new rims that I would gladly purchase from their shop. Today I picked up the new tires that are mounted on the same rims. The inspection was clear and they were confident that there was not a problem with the rims. I have now brought the tires and rims home for storage. I was curious as to the replacement of the original Winter Claw Extreme Grip. What I have discovered is a tire from Performa Tire, Ice breaker 100. I asked the shop where I had the tires mounted if they knew anything about the quality of this tire, they did not. I called another company that only sells and installs tires, they did know of them. CHEAP TIRES was what I was told. I have done an online search as to their performance or a customer rating. There is no mention of Performa Ice Breaker 100 in any of the tire reviews that I have taken the time to read. I have called the Performa shop in Scarborough and their number is not in service. It appears that the tires that Stewart has provided me with are not comparable to my original purchase. I was not provided with a bill of sale or any record of the fact that I now had four new Performa Ice Breaker tires. In the last six years I have purchased two cars from Owasco and used them for service on occasion. In addition to this a roof rack system and two additional carriers, new winter tires and VW specific mats have been purchased in the last year. I had my car back to the dealership four times since the original winter tires were installed. This has been a very unpleasant experience and I can only say that I am extremely disappointed. More