Owasco Volkswagen

Owasco is the worst dealership I have ever dealt with. They are dishonest, they will not respect your time, and they will gouge you financially. A month ago I brought my car into Owasco for a left hig They are dishonest, they will not respect your time, and they will gouge you financially. A month ago I brought my car into Owasco for a left highlight replacement/bulb fix. Despite booking an appointment slot my car’s repair took over 4 hours. Within that time, I watched my car sit in their garage for hours, not being seen by anyone. As I waited for my repairs their service team texted me multiple times with various urgent repairs that were needed. Full disclosure, I know little about cars and their needs. I rely on the integrity of dealerships and garages to respect me and not contrive unnecessary repairs. VW Owasco will attempt to sell you on anything they can think of. Sadly, at the time, I took their word for some of the suggested repairs. Many of which in hindsight were complete fluff and predatory misdirection. The worst part is when checking in my car, the service advisor added repairs to my service appointment that I directly said I did not want done. After refusing that particular service (multiple filter changes, oil service, a few other items) he added them to my bill regardless and had me sign the authorization without my knowledge. Myself, like many people, are busy and only once I arrived home did I see these charges. I attempted to contact VW Owasco through the channels I had previously used to book appointments (phone, email) to ask about these charges and VW Owasco has ghosted me. For weeks now I have called, emailed, and texted their accounts (the same accounts they used to push services on me) with no answer. Keep in mind they were happy to reply when I agreed to their service offers but suddenly go quiet when I am asking for clarification on charges. As a front line worker, I don’t have consistency in days off where I am able to come in person or even communicate within their business hours. It’s so disheartening when the methods I previously used are ignored, effectively allowing them to hide and reject accountability. I don’t even want a refund for my entire visit, just a singular charge that was not agreed to. It is disappointing to interact with an established company which practices such underhanded methods to gouge their customers. I am a huge fan of VW as a brand, their cars, and my previous service experience. I bought my car from VW Richmond Hill and have only has amazing interacts with them, fair and clear service offerings, my efficient service / updates. Once I moved east I had confidence that other VW dealerships would be equally ethical. Owasco is the antithesis to all the good will VW and VW Richmond Hill built with me. All the hard work was done for Owasco, I am a life long fan, I plan to keep buying VW cars, but despite this they have tried their best to make me resent this brand through miserable interaction after miserable interaction. In writing this review, I see over a year ago I actually gave them 5/5 stars. I had a great first visit but truly I have had the worst visits since and VW Owasco actually impresses me in how much worse they are able to make their service. Dramatically, my time at VW Owasco can be summarized by the saying, “Fool me once, shame on you. Fool me twice, shame on me.” Well Owasco, shame on me for bringing my car back to you, time and time again to foolishly expect dignified experience only be disappointed and mistreated. Shame on me for offering a smile, courtesy, and respect when you yourselves can barely do the same. In summary, I will never bring my car to VW Owasco again for service, I will never buy a car from VW Owasco, and I hope many more people also abandon your business. More

We recently picked up our new 2023 Tiguan at Owasco. This was our 6th purchase of a VW Group product from Owasco and I am happy to say we are Very Pleased with the Purchasing and Delivery experience fro This was our 6th purchase of a VW Group product from Owasco and I am happy to say we are Very Pleased with the Purchasing and Delivery experience from Owasco, friendly staff, fair negotiation, no surprises, everything went smoothly. Ever since our First VW Group purchase we have been satisfied with the Quality and Value this Brand delivers but its not only that which brings us back to VW and Owasco. Its the entire experience from our initial research of the vehicle, consultation and negotiation with the Sales team, the Owasco Dealership staff helped and worked with us all the way. Their sincerity, honesty and customer satisfaction has gone a long way to earn our Trust and kept us loyal to the VW Brand and Owasco Dealership for several years. If you are in the market for a VW Group vehicle I strongly recommend you give Owasco a call. They are a great dealership with an awesome staff, ask for Limas or Renata they will be happy to assist you and make your buying experience as pleasurable as possible. Its been a pleasure dealing with Limas and Renata from Owasco over the years and they are top of the list for all our vehicle needs. Keep up the great work. Cheers More

I have been working with Limas for my purchase of a VW Atlas and he has been incredible. Goes above and beyond, he works hard to get you all the answers you want and seems to go the extra mile. I would Atlas and he has been incredible. Goes above and beyond, he works hard to get you all the answers you want and seems to go the extra mile. I would highly recommend Limas if you are in the market for a new vehicle. More

Limas and his team have been incredible helpful in making our car purchase. Especially Limas has been going beyond what’s required at every step. He is not only responsive and knowledgeable but he knew exact our car purchase. Especially Limas has been going beyond what’s required at every step. He is not only responsive and knowledgeable but he knew exactly what we were looking for and how to make us happy. Thank you Limas and team! We appreciate it a lot and would always send new people your way. More

Very pleased with the service and attention from our saleperson Limas - Would highly recommend. Easy to work with, was prompt returning all questions we had about of first purchase with VW and did not p saleperson Limas - Would highly recommend. Easy to work with, was prompt returning all questions we had about of first purchase with VW and did not pressure us in anyway. A++. More

Worst customer service ever! ! Avoid this place if you can!! Owasco is a bad joke ! Avoid this place if you can!! Owasco is a bad joke More

Shoutout out and thanks to Jordan Settembrini for providing a great car buying experience! The staff at Owasco were always very friendly, courteous, professional, knowledgeable and extremely helpful providing a great car buying experience! The staff at Owasco were always very friendly, courteous, professional, knowledgeable and extremely helpful the whole time throughout my experience. Thank you! More

I worked directly with Limas to buy my new 2022 Taos. He is by far one of the most outgoing, friendly, and effective salesman. He made the process so seamless, and went out of his way to add extras to my He is by far one of the most outgoing, friendly, and effective salesman. He made the process so seamless, and went out of his way to add extras to my package and find the right vehicle for me. More

Good service and no bs. when negotiating. This is my second car and obviously happy when negotiating. This is my second car and obviously happy More