Ottawa St-Laurent Jeep & RAM

Went in for a recall ended up with a new 2016 Rebel I went in for a few recalls on my 2013 Ram Big Horn. My wife wanted to look at the new Renegade while we were there. I was asked what I was driving I went in for a few recalls on my 2013 Ram Big Horn. My wife wanted to look at the new Renegade while we were there. I was asked what I was driving and the sales teams eyes lite up and asked me I wanted to sit down and talk numbers. Needless to say the numbers came back very good. Very nice dealing with Sean. When it came time to dealing with the finances Francois (Frank) was very nice and friendly and took the time needed to explain everything. I picked up my 2016 Ram Rebel on December 31st. Still waiting on a few things to be installed, side steps and spray in bed liner, but I have great confidence it will get done shortly. More

Spencer was great, he knew the vehicles inside and out. I was at the dealership on the worst weather day of 2015. Spencer went out of his way to make sure that I was able to see the vehicle that I wanted se I was at the dealership on the worst weather day of 2015. Spencer went out of his way to make sure that I was able to see the vehicle that I wanted see. He also showed me an alternative to the vehicle that I was looking for at a lower price, while still providing all the features and functionality of the model I was looking at. More

Poor after sales service. Overall the staff was friendly and the sale was okay. It was the after sale service that was very poor. Prior to agreeing to make the purchase of my Overall the staff was friendly and the sale was okay. It was the after sale service that was very poor. Prior to agreeing to make the purchase of my used Ram 1500 I was ensured that there would be a second key. (Having purchased used vehicles in the past I was aware that they don't always come with 2 keys) When I picked up the vehicle they could not find the second key. I kept asking ... they said they were looking for it. Finally after 2 weeks I spoke to the used sales manager Mike and he didn't want to give me a new key until he was sure he couldn't find the old one. He said give me a week and I will look and see if I can find it. I called him after a week, left a message .. no reply. Called the next day left a message ... no reply. Finally I called Francois and he said he would talk to Mike. I heard nothing so after work I went to see what was going on. I talked to Francois, apparently Mike said he would look one more time and call me back he, didn't. He came out and looked while I was there, couldn't find the key so he said I will order you one. I was hesitant that he was actually going to do that. So before leaving I checked at the parts counter to see if they had the keys in stock. And of course they did. But ... Mike had to order one? Finally Francois ensured that I would get the key and get it programmed no charge. I don't think that having to wait almost 4 weeks for a second key that I was promised when I purchased was acceptable. Thank you to Francois. He seemed to be the only one that cared about customer service. More

Customer Satisfacttion the Main Focus Recently purchased a 2016 Jeep Cherokee. I had planned to test drive it and the go check out two other SUVs before making a purchase decision. Once Recently purchased a 2016 Jeep Cherokee. I had planned to test drive it and the go check out two other SUVs before making a purchase decision. Once I drove the Jeep Cherokee and heard what Kevin had to say about the car, I never went to the other dealerships. I stayed here and bought the car. Everyone at the dealership (Herbie, Kevin, Mike, Frank and Tim) were amazing. Friendly, attentive, professional, knowledgeable, and adaptable when necessary. Overall, an excellent experience and I love my new car! More

EXCELLENT SERVICE AND EXPERIENCE Merv Williams, our sales man, is very competent. All our questions and worries were very well answered. He proposed us different options and helped us Merv Williams, our sales man, is very competent. All our questions and worries were very well answered. He proposed us different options and helped us in making our choice without feeling any obligation from his part. He is a real asset for Ottawa Dodge. More

Winter Tires on and Wiper Wires The service I received at Dodge was above excellent. I came in for winter tires and due to an error on my part, the wrong size was ordered. Kevin Hu The service I received at Dodge was above excellent. I came in for winter tires and due to an error on my part, the wrong size was ordered. Kevin Hurdis clearly explained the situation to me, and was able to quickly reorder and get correct tires installed in a very timely manner. He was extremely helpful and kind. The front desk service from Byron was also very friendly and efficient. My car also had some trouble with the motor on the front wipers. Warren Haywood not only worked on my vehicle, but took the time to carefully explain to me what was wrong, and what the plan was to correct the problem in terms that I would understand. Kevin and Warren kept constant contact with me and gave me updates as to what was happening with my car. Their fast, friendly and excellent service was very much appreciated and I would recommend them to anyone needing assistance. More

Worst Car Buying Experience EVER Recently purchased 2015 SRT Jeep as internet purchase. Deal was agreed to by phone and I made it emphatically clear to Francis Abouchakra that I woul Recently purchased 2015 SRT Jeep as internet purchase. Deal was agreed to by phone and I made it emphatically clear to Francis Abouchakra that I would not be interested in any extra warranty, rustproofing etc etc. Arrived to pick up vehicle to find car not ready and that the finance contact was not ready apparently since Francis was laying in wait to upsell me on high profit extras. ie. service contracts etc. I again stated I was not interested and he became abusive in his attitude since I would not allow him to convince me to spent thousands of dollars on BS and that I could go and wander around until he finished his paperwork. I wandered to by trade-in and was preparing to leave and except for the intervention by M. Gervais and G. Zobl the deal would of been lost. Ended completing paperwork w/another finance person. I , have purchased numerous high end vehicles in past and have had the high pressure sales tactics used to sell warrranties etc. Francis apparrently does not understand plain English, NO means No. Stay clear of this dealer if this is the type of employee they present to handle finacing. A distastful experience overall. More