Orleans Toyota

Très mauvais service J’ai demandé un remplacement de l’essuie glace avant: Yaris 2016. On me charge pour deux essuie-glaces et on ne fait pas le travail. Lorsque je retour J’ai demandé un remplacement de l’essuie glace avant: Yaris 2016. On me charge pour deux essuie-glaces et on ne fait pas le travail. Lorsque je retourne pour leur mentionner, on me dit que l’on va enfin me faire le travail, gratuitement. Mais aucun remboursement pour le travail pas fait. Non, plus jamais chez ce concessionnaire. Passer votre chemin. More

Excuses All the time I bought a 2017 Tacoma, brand new. Good truck; it handles well and looks great. However, it came without some of the optional equipment I asked for. I I bought a 2017 Tacoma, brand new. Good truck; it handles well and looks great. However, it came without some of the optional equipment I asked for. I was given a later appointment to put it in, and showed up only to be told the parts were not in. I got told they just changed the ordering service software and it was not quite perfect yet. On my first service appointment later on, I just needed an oil change; I waited 1h30min' this is a 30 min job max anywhere else. I was told the service guy did not notify the desk when the job was done; my keys were on the counter but no one bothered to look or check. My A/C broke down in June 2019 (surprising at 41,000km), it was not fixed until November and I was told the part was back order for five months (a $2.00 packing clamp.) No explanation or compensation was offered to soften the fact I just spent one summer without the A/C I paid for. On my last oil change, I had to wait one month for an appointment; you just show up and they do it at other places like Oil Changers. This was my last one at that place. My A/C was still defective in May 2020, so I brought the truck in for diagnostic & repair at a 07h30 appointment, the truck had not been examined yet when I showed up at 15h15 after work. They blamed me fro showing up before being called and blamed the COVID situation fro not doing their job! Unbelievable. I would accept one or two incidents as described above, but when every single interactions at this dealer leads to some kind of frustration or problem, I think it is a systemic issue. To then constantly blame some outside factors (including their parent company!) for the poor service just makes things worse. This is NOT the way to get return customers. More

I would not recommend this place at all. My brother has a 2018 Toyota 4 runner that he purchased from Orleans toyota. He recently had to get it boosted by road side assistance and they broke the shift inter 2018 Toyota 4 runner that he purchased from Orleans toyota. He recently had to get it boosted by road side assistance and they broke the shift interlock cover to put it in neutral. After he had to boost it himself a couple times. So brought it they for a battery replacement and he was billed to charge the battery with a car under 20000km. And the service managers explanation was that Toyota has small batteries and need to be charged because of all the computers now. Bunch of xxxxxxxx. More

I bought a brand new RAV4 and got excellent customer service from Mousa Safi. He is very ethical and professional. Also, I got the best value for my trade. Very pleased with the staff and the overall e service from Mousa Safi. He is very ethical and professional. Also, I got the best value for my trade. Very pleased with the staff and the overall experience. More

Very Satisfied This was my first time at this location, I came here after having a not so pleasant experience at another location and was very relieved and super imp This was my first time at this location, I came here after having a not so pleasant experience at another location and was very relieved and super impressed by the service I received from Aidan Parke. He took his time, never pressured me, was open and honest and able to handle 4 people pounding him with questions! We spent a couple of hours with Aidan and the whole time I never once felt pressured or guilty if I did not sign on the doted line that day. ( I did sign though!). I will definitely recommend this dealership and Aidan to anyone I know who is in the market for a Toyota. The staff are all very welcoming and made my experience less stressful. Can't wait to start driving my new Corolla! Thank you Aidan. More

Very disappointed Unfortunately, we are very disappointed with this dealership and Toyota products. We lost most of the engine oil in a matter of hours because of a fai Unfortunately, we are very disappointed with this dealership and Toyota products. We lost most of the engine oil in a matter of hours because of a failing oil pressure sensor with no low oil warning light in a well kept 2013 Corolla which only had 72,000 km but luckily didn't ruin the engine. To add insult to injury, we had purchased a $1600 extended warranty (ECP) from Toyota which was still valid, and when this happened, it was like pulling teeth when trying to get coverage even though this kind of failure was covered and clearly stated on the ECP. We were never fully compensated and we are taking this further. More

Great service Just bought a RAV4 form Orléans Toyota, Aron Goodden gave us excellent advice with no pressure. Very satisfied. This is the second vehicle we purchase Just bought a RAV4 form Orléans Toyota, Aron Goodden gave us excellent advice with no pressure. Very satisfied. This is the second vehicle we purchase at this dealership probably not the last. More