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Orillia Dodge

Orillia, ON

4.9
451 Reviews

450 Memorial Ave

Orillia, ON

L3V 0T7

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451 Reviews of Orillia Dodge

February 10, 2020

It is always 5 stars, that is why I bought there in the first place. Chuck and Darrell are great guys in service and my vehicle is always pulled in at appointment time. Thanks for the coffee too! More

by M Jacobson
Recommend Dealer
Yes
Employees Worked With
Carrie McCreight, Chuck Houtby, Darrell Verdon
January 31, 2020

Auld Mac Lang Should Never Be Forgot Whether its Chuck ..or Darrel in the service department..or someone from sales saying hello...it feels like family Its my thrid car Ive taken to Mac More

by makethefinal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Houtby, Ingrid Townson, Darrell Verdon
January 30, 2020

I always come back Tim, Carrie and Stephen are great! I have dealt with them quite a few times over the years and they have always been accommodating. A great experience More

by christine26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kenyon, Tim Obee, Carrie McCreight
January 20, 2020

Implied customer was lying so as to not acknowledge Implied customer was lying so as to not acknowledge responsibility for having certified a vehicle for resale without proper maintenance. Repair bill More

by mcball33
Recommend Dealer
No
Employees Worked With
Chuck Houtby
Jan 24, 2020 -

Orillia Dodge responded

Hello, Thank you for sharing your experience with us. We value and welcome all types of feedback and apologize that your visit did not meet your expectations. At Mac Lang Orillia, we hold all of our vehicles new and certified pre-owned alike to the highest quality standards so that customers like yourself can purchase with confidence. Every vehicle is thoroughly inspected before it goes for sale on our lot. We also provide a complete detail on each vehicle before it is delivered to the customer. We understand that car repairs and maintenance can be frustrating and inconvenient and that is why we try very hard to make your service experience as seamless as possible. Our sincerest apologies if we were not able to make that happen for you in this case. We hope that you will give us another chance in the future. Have a great day!

Jan 27, 2020 -

mcball33 responded

You did not respond to the complaint. Your staff basically called the customer a liar and resposible for off road concrete hard dirt build up causing the damage over a mere 10 months. New owner never did or would go off road. This vehicle was sold this way. Your pat response is insulting. M. Ball. Orillia

January 19, 2020

My experience was amazing. Tim is so friendly and accommodating. I would definitely come back. I have already referred Mac Lang to a few of my customers. More

by cof1965
Recommend Dealer
Yes
Employees Worked With
Tim Obee, Carrie McCreight
January 17, 2020

I moved north from Ajax last summer and tried Mac Lang to take over the service of my Ram Eco Diesel. The short story is their service and attitude has been great, far better than my experience at my last de More

by Jeffs Ram
Recommend Dealer
Yes
Employees Worked With
Chuck Houtby, Ingrid Townson
January 08, 2020

Excellent customer service Seven years ago I bought my first Caravan through Tim Obee who gives me excellent service. When I bring my van in for service, Chuck Houtby looks aft More

by johnafreely
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Houtby
January 06, 2020

ALWAYS GOOD SERVICE Live in Barrie and like going to a dealership with good service that you can't find in Barrie..Been dealing at MacLang Orilla for about 15 years with More

by mach1_1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kenyon, Brian McLachlan, Carrie McCreight, Chuck Houtby, Marty Jenkins, Darrell Verdon
Jan 06, 2020 -

Orillia Dodge responded

We appreciate you taking the time to write this great review! It's a joy to hear that our friendly staff and top-notch customer service have kept you coming back all these years. We hope that you will continue to make Mac Lang Orillia your automotive home. Thank you for your business and have a great day!

January 06, 2020

Unscheduled visit to service dept. to address a minor warranty issue was handled promptly and professionally by all involved and was much appreciated. Visit occurred just before noon during a snow storm More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Chuck Houtby, Darrell Verdon
Jan 06, 2020 -

Orillia Dodge responded

Thank you for sharing your experience with our service department. It's our mission to provide a high level of service that exceeds our customer's expectations. So we're thrilled to hear that our team was successful in providing this for you, especially under the timing and weather constraints you mentioned. We appreciate your business and look forward to serving you again. Have a wonderful day!

January 04, 2020

SAW it DROVE it BOUGHT it Tim Obee was the consummate professional who made our choice to buy from Mac Lang easy. Tim really didn’t try to oversell and we ultimately knew exact More

by sandra27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Obee
Jan 05, 2020 -

Orillia Dodge responded

Hi, Sandra! Thank you for taking the time to share your great experience with us. We're thrilled to hear that Tim was able to help you find the exact truck you were looking for. He will be happy to read your kind words. We pride ourselves on having a no-pressure environment and a dedicated sales team that works hard to ensure that your car buying experience is easy and stress-free. We appreciate your business and hope to see you again soon.

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