Ontario Hyundai

I want thank Courtesy Driver Brad. He picked me up from home and drove me to get my car from being serviced. We had great conversation and I feel he should be commended for the fabulou He picked me up from home and drove me to get my car from being serviced. We had great conversation and I feel he should be commended for the fabulous customer service!! More

I'd like to take a moment to thank the team at Whitby Hyundai for the excellent service I received. After a disappointing experience a few years ago that led me to stop returning, I recently decided t Hyundai for the excellent service I received. After a disappointing experience a few years ago that led me to stop returning, I recently decided to give the dealership another chance. I was pleasantly surprised by the positive changes under the current ownership and management. A special thank you to Jason, the Service Manager, for taking the time to listen to my concerns and going above and beyond to make things right, despite not being involved in the original issue. Thank you as well to Vicky and Brandon for your professionalism, care, and outstanding customer service throughout the process. (Special appreciation to Brandon as he is the only original staff I recall being there and he has always been great to deal with!) It's refreshing to see a team so committed to earning back a customer's trust. Thank you again to everyone at Whitby Hyundai. More

I bought a car from Ontario Hyundai and paid for what they told me was GAP insurance. After my accident, I found out it wasn’t GAP at all but a “vehicle loss program” that didn’t cover anything I expecte they told me was GAP insurance. After my accident, I found out it wasn’t GAP at all but a “vehicle loss program” that didn’t cover anything I expected. I ended up losing $3,000. When I asked for help, they ignored my calls and gave me no support. I felt completely misled. Be careful buying anything from this dealership. Check every add-on carefully. I wouldn’t recommend them based on my experience. More

I've been recently shopping for a vehicle and thought I'd try this dealership as i like Hyundai's. We were outside browsing for a while, but no one came out. We went inside and not one soul greeted us. Most try this dealership as i like Hyundai's. We were outside browsing for a while, but no one came out. We went inside and not one soul greeted us. Most were sitting at their desks. One girl was grooving to music at her desk. It was until i started getting into a demo that someone came. He may have been new, but kept referring to us as "hey guys"-we werent with any men. His handshake was beyond week and asked what i wanted a vehicle for...umm..what? Any vehicle i enquired about outside, hed try and look through the window to avoid going outside. I just kindly said, thanks anyway and got out of there. When leaving, i saw a massive window wrapped stating it was under New Ownership, new management...well, that's a shame because it was a very unpleasant experience. We were beyond disappointed. I went elsewhere More

I recently had a new service adviser named Vicky and she was awesome. She listened carefully to all I was saying and immediately got the right people involved. Her attention to detail was amazing and her co was awesome. She listened carefully to all I was saying and immediately got the right people involved. Her attention to detail was amazing and her communication skills were top notchI wish all service advisors had her skills. More

The service at the parts desk is beyond atrocious. Was sold a defective rad cap on days prior and had documentation from mechanic showing it was defective. The part was 16 dollars to me and probably Was sold a defective rad cap on days prior and had documentation from mechanic showing it was defective. The part was 16 dollars to me and probably 5 for them. Over their 5 dollars they lost a service and parts customer and potential tucson buyer. They went from doing the return. To needing a 20 percent restock fee. To waiving the fee (if I had documentation of defectiveness). To showing documentation which was in car, to all of a sudden saying no returns..... wow. Said his manager said no. So I asked for manager. All of a sudden he was in a meeting within a minute. Said he called him in his meeting. So let me get this straight..... you were well aware of restock protocols and then proof to waive but called him up for no reason to be told not to return. Lol..... just goes to show this places morals and promises to stand by products. Anything for a dollar i guess. Its the principal of this situation which really gets me! I had many words for them at the time. Left speechless and baffled now...... More

I went in for an oil change and after i picked up my vehicle from service right away I started noticing problem which i never had before giving it for service. 1. The car keeps running to the right vehicle from service right away I started noticing problem which i never had before giving it for service. 1. The car keeps running to the right when my wheel is straight, I have to keep my wheel turning left to keep my car running straight! 2. The steering wheel was so tight that it started hurting my hands in trying to keep it straight on the road. I took it back to the service center and explained them the problem and even took one of the representative for a test drive to show the problem which he noticed as well. After inspection they came back and said a wheel alignment is required and i should be paying for the same as the problem is not caused by their service. They kept arguing and did not even bother to listen to me and were pushing me to pay them for fixing the problem. With curiosity i checked the reviews and noticed people complaining the same kind of problem after the service. I think Its a scam that they are running to take customer money. Save yourself. Never ever going back to this service center for servicing both of my Hyundai cars. More

Terrible experience with the finance dept. tried to scam me into getting extended warranty. Had to speak to the manager. Ruined the entire experience. Would not recommend. tried to scam me into getting extended warranty. Had to speak to the manager. Ruined the entire experience. Would not recommend. More

I recently purchased my second Hyundai vehicle, and this time it was from Ontario Hyundai. The entire process went smoothly, with only a minor hiccup related to the CRA delivery. What truly stood out, howev time it was from Ontario Hyundai. The entire process went smoothly, with only a minor hiccup related to the CRA delivery. What truly stood out, however, was the outstanding support I received from Joanna in the Service Department. Joanna demonstrated genuine empathy, humility, and exceptional coordination of care. She went above and beyond to ensure I was fully supported during the service experience. Her communication was clear, her follow-up was consistent, and she made me feel valued every step of the way. It's rare to come across someone so dedicated to customer service, and thanks to her, I felt truly looked after. I also want to recognize Sales Manager Tariq and Financial Advisor Ghous for their excellent support. Thank you, Ontario Hyundai and Joanna, for making this experience a positive one! More