Ontario Chrysler Jeep Dodge - Service Centre

Fantastic experience Hi, I saw the men in the drive thru at Ontario Chrysler when my vehicle light came on. I was not sure what it was so took it in right away. Was please Hi, I saw the men in the drive thru at Ontario Chrysler when my vehicle light came on. I was not sure what it was so took it in right away. Was pleased to find out it was an easy fix and that they could do it right away. Price was reasonable. More

Extremely disappointed after 20 years being a client To provide some perspective, I've been a client with my parents of this dealership for 20 years, even after moving out of Mississauga, still brought c To provide some perspective, I've been a client with my parents of this dealership for 20 years, even after moving out of Mississauga, still brought cars for service there despite inconvenience of location etc. Car: 2011 Dodge Journey. Issue: November 13, 2017 took the car in for regular winter tire swap and request to change all brake pads and rotors because the car had been ideal for a while and I preferred to ensure complete safety during winter. Was informed brakes had 60% life on them to which I insisted they be changed nevertheless. January, 12 2018 - brake noise heard. Brough the car in for check on Jan 13. After check, was told that brakes were changed under warranty since they were changed in November. January, 24 - Noise still coming from the brakes when I took car in this time, was advised that they changed the rotors. When asked why rotors weren't change the previous time with the brakes, got a round around answer. February 21 -Met with Service Manager to discuss issue. Went out with Technician to ensure he heard the noise coming from the car. He confirmed 1) that he heard it and 2) that previously they had not done proper investigation and just changed pads to please me. Surprising to learn as no one ever came to ask me to confirm the noise while I waited for them to service the car every time. I always wait in the lounge while car is serviced, even for regular oil change. Brakes and rotors changed yet again. Are you keeping count?? March 26 - Car is due for regular oil change and I did not want to again time off work to trek all the way to Mississauga for this. Mind you, noise still coming from brakes. I decide to take car to a different dealership. I did not tell them anything about the brakes. Just requested oil change. During the call advising me the car is ready for pick up, the agent says "you must hear noise from your brakes, right??" I confirm. He adds that my supposedly "new brakes" are after-market and are at 80%. I was never informed by Ontario Chrysler if I wanted authentic parts or after-market. I trusted they would replace parts with authentic. Now I know I was cheated by this dealership. More

Excellent Service I brought my Jeep Cherokee in on Wednesday with an issue I was having and Anthony took the time to explain what the issue was and what work needed to I brought my Jeep Cherokee in on Wednesday with an issue I was having and Anthony took the time to explain what the issue was and what work needed to be done. The mechanics who worked on my Jeep did a great job fixing the issue in a timely manner and left me satisfied. I highly recommend Ontario Chrysler for any service work. Thanks! More

Fast, excellent service. These guys (Michael) are on point. Easy to book, fast, friendly and saved me $400 on additional service I would have otherwise had to spend on. Hi These guys (Michael) are on point. Easy to book, fast, friendly and saved me $400 on additional service I would have otherwise had to spend on. Highly recommend. More

Outstanding Service All I can say is your service advisors are fantastic. Anthony, Grant, Mike & Steve. These guys every time have kept me informed while my vehicle was b All I can say is your service advisors are fantastic. Anthony, Grant, Mike & Steve. These guys every time have kept me informed while my vehicle was being worked on. The lines of communication are a breath of fresh air as i have dealt with other dealerships in the past and they were in my words bellow par. Keep up the good work guy!!! More

SUPERIOR SERVICE CAME IN TO TAKE CARE OF A RECALL I RECEIVED IN THE MAIL... I WAS RECEIVED IN A PROFESSIONAL AND CURIOUS MANNER UPON ARRIVAL IN THE DRIVE THRU .. ISSU CAME IN TO TAKE CARE OF A RECALL I RECEIVED IN THE MAIL... I WAS RECEIVED IN A PROFESSIONAL AND CURIOUS MANNER UPON ARRIVAL IN THE DRIVE THRU .. ISSUE WAS DEALT WITH EXPEDITANTLY. More

Accomodating, Helpful and Knowledgeable Every time I bring either of our cars in I can always expect to be treated fairly and properly. They do not over sell or pressure me into something I Every time I bring either of our cars in I can always expect to be treated fairly and properly. They do not over sell or pressure me into something I do not need. Great crew! More

Outstanding service Stopped in for a oil change and Steve notified me of a recall on my Ram truck that I never new about, always taken care of in a timely and efficient m Stopped in for a oil change and Steve notified me of a recall on my Ram truck that I never new about, always taken care of in a timely and efficient matter. More

Amazing service Mike was amazing i came in for an oil change and he explained to me some issues with my car .. he also helped me figure out the best way to approach t Mike was amazing i came in for an oil change and he explained to me some issues with my car .. he also helped me figure out the best way to approach the situation without going broke .. will always come back to Mike amazing More

Reliable As a returning customer, I can trust the advice from Grant and the team. Very attentive. Kept me in the loop throughout the process. Thanks Grant! As a returning customer, I can trust the advice from Grant and the team. Very attentive. Kept me in the loop throughout the process. Thanks Grant! More