Ontario Chrysler Jeep Dodge Ram

Great sales agent, cheaters and liars in the back office I just purchased a brand new Grand Cherokee from Richard. He was very professional. He stayed past closing time so my girlfriend (who was coming fro I just purchased a brand new Grand Cherokee from Richard. He was very professional. He stayed past closing time so my girlfriend (who was coming from Scarborough) could see the car. Everything went well. Richard delivered on everything he promised. So now I had to go see the business manager (Rajan) to get the financing done. Initial conversation went well. He asked if I wanted to add various different warranty packages on and I declined. So we spoke the next day because I wanted to see if my financing was approved. He again tried to sell me the "Titan Package". I said "I'll think about it". This was on Saturday. On Monday I emailed him asking for disclosure documents on the package and what it includes. I wanted to read before buying. Didn't get a response from Rajan. So I went in the next morning to sign and pick up my new car. Went to the business office and told Rajan that I did not want to go with the Titan Package. His response was "I thought you wanted it so I included it in the contract". I asked "can you not remove it?". He said "No, as the contract is already written and he can't change it". So I stood up and walked out of his office and went to reception to and asked to speak to a manager. Richard came over and asked me what the problem was. I explained to him and he proceeded to speak with one of the Sales Managers. Richard came back and he apologized and said he will get things sorted out for me. He came back a few minutes later and said all taken care of, sorry for the trouble. After reading previous reviews here, is this how they do business here? Are we like prey when we walk into the business office where they try to jam you with products you don't necessarily need? If it weren't for Richard I would probably be shopping at a different dealership next time. More

Very Professional I was impressed with the overall experience dealing with Matthew as well as the finance department. I felt Matthew had my best interest in mind throu I was impressed with the overall experience dealing with Matthew as well as the finance department. I felt Matthew had my best interest in mind through the process. I was very impressed with Matthews knowledge of the vehicle and at no time did I ever feel pressure to purchase. There were a couple of things, while seemingly small, that added to my overall experience. I bought a demo (e.g. it wasn't brand new), and without me asking Matthew took the vehicle for detailing, filled the gas tank, and made arrangements for me for an aftermarket feature. There was no waiting around or delays. Matthew, his manager and Tinu in finance had me into my new vehicle in a time that exceeded my expectations. More

Dealer Review Great customer service , made transaction seamless and smooth. This is my second vehicle from this dealership dealing with Usman and I will be a loyal Great customer service , made transaction seamless and smooth. This is my second vehicle from this dealership dealing with Usman and I will be a loyal customer for sure. Our sales guy was a diamond. Wadih, took the time to walk us through all the features and sourced us exactly what we were looking for. I have to say that my experience was extremely amazing and I am so happy we found Wadih. Oil change was fast and professional. More

RAM 1500 Excellent experience with John Walker buying our firs RAM truck. So many different trucks, he found the right one for us. We will definitely be retu Excellent experience with John Walker buying our firs RAM truck. So many different trucks, he found the right one for us. We will definitely be returning for our next vehicle in a few years. More

Love my jeep Gordon was great to deal with made the transaction smooth, I Would recommend him to my friends and family. I love the jeep I bought. Gordon was great to deal with made the transaction smooth, I Would recommend him to my friends and family. I love the jeep I bought. More

Fantastic Experience Scott W We had checked out the previous reviews on him on the Dealer Rater page so that we would know what sales rep we wanted to deal with. When we we We had checked out the previous reviews on him on the Dealer Rater page so that we would know what sales rep we wanted to deal with. When we went into the dealership to look at our new jeep, we asked for Mickey. We knew what sales rep. we wanted. The overall experience was great. He followed up with us a few days later. He just wanted to check on things. He went above and beyond the usual customer service that you receive these days. I can't say enough good things about Mickey. I definitely will not hesitate to send family and friends to see him in the future. More

First time Truck buyer Wadih made my somewhat nerve racking decision to move into a Truck easy to swallow. He was polite, not too pushy, understanding, and sympathetic to Wadih made my somewhat nerve racking decision to move into a Truck easy to swallow. He was polite, not too pushy, understanding, and sympathetic to MY needs and took the time to understand what I wanted. Extremely friendly and honest. I wouldn't hesitate to recommend any of my friends and family to him. I later found out on day of pick up, that not only was it supposed to be Wadih's day off, but the V.P Dave Pozzobon also checks all closed deals and ensures all the "i"s are dotted and "t"'s are crossed. President and CEO Bourk Boyd I've also seen on a couple occasions open the door for all their customers. Talk about a true Customer Experience - this team at least tries to do their best in a hectic environment. More

"Customer care and service by excellence" On Sunday of this past week I visited your dealership. I was treated with exceptional care, honesty, friendliness and professionalism from both of you On Sunday of this past week I visited your dealership. I was treated with exceptional care, honesty, friendliness and professionalism from both of you. Both of you were transparent in explanation of the details from start to finish. For Mike, you took the time and patience to answer all of my questions with clarity, detail, and explored all of the options to fit my needs for a Jeep. Indeed more so, you came up with a deal that was beyond my expectation. I had visited another Chrysler Jeep dealership which is in my locale but drove 1 (one) hour plus to see yours and do not regret it. I purchased a 2017 Jeep Wrangler Unlimited Chief. You worked tirelessly at giving me a great deal in terms of vehicle options and then right down to the monthly payments. You gave the maximum trade-in value for my vehicle. To Rajan, you devoted a considerable time and attention to me personally arranging financing within my credit and budget expectations. But it didn't stop there. You took the time to explain financing and credit implications for my personal situation. You gave sound financial advice and tips in the purchase of a new vehicle as well as the vehicle protection. I recommend both of you for vehicle needs and will return for future purchases. More

Dirty sales tactics I bought a Jeep from this dealership and the sales person was very polite and professional during the process. When I went to do the financing, Tinu I bought a Jeep from this dealership and the sales person was very polite and professional during the process. When I went to do the financing, Tinu started out professional, then when it came time to sell me the add-ons, he was very pushy. It's what people in the industry call "jamming". He told me that the bank only accepted my application if I purchased "Gap Insurance" on my vehicle. I told him I didn't want it and see if he could do it without. He then left the room and came back 5 minutes later and it wasn't possible. I then said ok go ahead. I later spoke with a friend in the industry to find out that this selling technique is called "jamming". Tinu is crook and should not be trusted. More

Happy and Satisfied Jeep Owners Thank you Samuel and Tinu for taking the bite out of trading in our 2011 Dodge Caravan. Samuel was very upfront and honest about the trade-in value o Thank you Samuel and Tinu for taking the bite out of trading in our 2011 Dodge Caravan. Samuel was very upfront and honest about the trade-in value of the vehicle and worked very hard to get us the best price. We went in for a 2012 Jeep Grand Cherokee and drove away in a 2016 model... all within the same day. Thank you both for the great service. We are very happy with our purchase! More