Okotoks Honda

My girlfriend and I went into the Okotoks Honda dealership on Saturday the 23rd of March, 2013. at about 9.30am. We were immediately directed to Trellis Wells to help us. We intended to purchas dealership on Saturday the 23rd of March, 2013. at about 9.30am. We were immediately directed to Trellis Wells to help us. We intended to purchase 2 vehicles on Saturday, but we weren't sure where we were going to purchase them from. We have always heard good things about Honda vehicles, but we have also owned a Nissan Altima and have been impressed with it. All we knew was our budget and that we needed 2 cars. Right from the very start Trellis was very attentive to our needs and we immediately felt comfortable with her. We test drove 5 different vehicles, starting from cheapest to more expensive. After 5 vehicles we made a decision to make an offer on 2 of the vehicles, a 2007 Honda Civic Coupe with approximately 49000 km and a 2012 Honda Civic 4 door sedan with approximately 17 km. We also wanted to trade in our 2002 BMW X5. Berton took care of he trade-in of the BMW, whilst Trellis walked us through the purchasing process. I have had dealings with car salespeople in the past and these dealings have not always been a pleasant experience. However, dealing with Trellis and then later with Majed (when we got down to the nitty gritty) was a very comfortable experience. After we had agreed on the price, we were then put into the capable hands of Brad Peltier, who then proceeded to walk us through the purchasing process. We both felt very comfortable the whole time and were fully informed as to what was happening. We finally left the dealership at about 4.30pm. It had been a long day, but we were both very happy that we had managed to purchase 2 vehicles with very little fuss. We elected to have a protection package done on the 2012 Civic and the windshield and windshield wipers were to be replaced on the 2007 Civic. The vehicles were organized to be ready at 6.00pm on Wednesday the 27th March, 2013. Okotoks Honda organized the registration of the 2012. We arrived at the dealership early and the vehicles were ready, both were in immaculate condition and all of the extras had been carried out as promised. Brad took us through all of the final paperwork with no fuss. We also elected to take out the Honda Plus warranties on both vehicles. Trellis then went over both vehicles thoroughly, answering any questions that we had. The majority of our time was spent with Trellis and we were very impressed with both her friendliness and professionalism. She was a joy to do business with and that really influenced our decision to purchase both vehicles from Okotoks Honda. We would not hesitate to recommend Okotoks Honda to anyone. We look forward to conducting further business with them in the future. Trellis Well ROCKS!!!!! Regards Malcolm Gardener and Sandy Brett More

From the very beginning I was extremely happy with my service at the Okotoks Honda! I was quite nervous about the test drive and Marie was so fabulous! She made me feel so comfortable and wasn't pushy at service at the Okotoks Honda! I was quite nervous about the test drive and Marie was so fabulous! She made me feel so comfortable and wasn't pushy at all! She showed me different devices my new car had and seemed to be just as excited as I was which made me even more excited! She was wonderful! Then once I had made up my mind it was onto Alif for the money talk! Again he made me feel so comfortable and all of this was completely foreign to me yet he made sure I understood everything that he was telling me! He was so patient and didn't laugh too hard when I asked a silly question! Anyway I would do it over a thousand times if I could and buying my first new vehicle was just the way it should be super wonderfully fabulous! More

I found the staff and organization made this an extremely positive experience. I felt they were truthfull and honest. There was no pressure to purchase any specific vehicle. They helped me make a descision o positive experience. I felt they were truthfull and honest. There was no pressure to purchase any specific vehicle. They helped me make a descision of what best met my needs and within my budget. The post sales followup was prompt and helpfull. I look forward to continuing as a customer. More

Great sense of wanting your business from the moment you came through their door; no waiting to be "processed", greeted by Marie and interests explored without any implied direction toward one vehicle make/ came through their door; no waiting to be "processed", greeted by Marie and interests explored without any implied direction toward one vehicle make/model or another. Teamwork very evident when we were there, everybody busy, but when not tied up, willing to help out with additional information or obtaining brochures. Marie McKevitt has strong interpersonal skills and came across more as a friend than a sales representative hyping a vehicle. Very sincere, came across as genuinely interested in your history with vehicles, your preferences/concerns about past Hondas (none!). Marie accompanied us on the test drives for Oddysey and Pilot, was candid about not knowing answers to all of our questions but very prompt in obtaining answers at the dealership. No BS!!! Pricing was good in that it was better than that being offered in a Calgary dealership....and since no one is perfect in any rating, I had to temper enthusiasm in at least one category!! We were impressed with everything we saw, felt and heard at Okotoks Honda, will be getting our new Pilot serviced there, and look forward to building a great relationship --- a first for us and a car dealership! More

Greatest car buying experience that my family has ever had! The minute that we entered the show room, I knew that taking the drive from Calgary to Okotoks was the best decision for us. I had been told fr had! The minute that we entered the show room, I knew that taking the drive from Calgary to Okotoks was the best decision for us. I had been told from family friends that Okotoks Honda had a great reputation for service and fair prices. Majed and Marie were most accommodating in fitting my family with our vehicle. Kevin and Brad offered honest, helpful advice that even made financing our vehicle a pleasant experience. I would highly recommend Okotoks Honda to anyone, and in fact, I have already passed Marie's name onto two of my friends who are looking to purchase a new vehicle in the next few months. Thank you so much for going beyond the call of duty Okotoks Honda! More

Professional, personable and customer centric! If Professional, personable and customer centric! If you're looking to move away from the redundant high pressure and intrusive sales tactics deployed Professional, personable and customer centric! If you're looking to move away from the redundant high pressure and intrusive sales tactics deployed by traditional dealerships then give Okotoks Honda a go. I live in Cochrane so before making the hour drive down south I emailed the guys regarding an Ad I saw on AutoTrader. Within minutes I had a reply from the General Manager (Asif) answering every question I inquired about with full transparency. If this was any other dealership, a scripted email would have been sent back with vague answers and an attempt to lure you into the dealership with one purpose in mind; qualify you for purchase with questions like: "What do you do for a job?", "What do you drive now?", "What kind of price range are you looking at?" and "When are you looking to buy?". Not at Okotoks Honda, Asif was readily available to answer and discuss the car through multiple email exchanges and even had the car the car brought up to my work (North Calgary) so that I could test drive the vehicle. I was immediately impressed that I was getting this kind of customer service from the General Manager! When I arrived at the dealership a few days later, I was immediately greeted and treated with respect by all the staff (Berten, Al-Amin, Alif etc). At this point, I was expecting Asif be too busy and hand me off to someone else, shifting his role to 'bad cop' so that when price discussions started I would need to filter my negotiation through a random sales associate. Wrong. Asif continued to handle the transaction in a first-class manner while ensuring I was introduced, connected and comfortable with his team at the dealership. After a seamless and non stressful 2 hours, I had traded in my Acura TSX and purchased a 2008 Honda Accord EX-L which would be ready for pick-up the following day! The experience doesn't stop there though... After having the vehicle for 24hours, I noticed that there was a subtle rattle on the first start up that I had missed during my test drives. I hit the internet and found this was a common issue with a published Honda TSB on how to rectify this problem. I emailed Asif and explained the problem I was experiencing, however the vehicle was out of it's warranty and I had not purchased additional coverage (I was buying a Honda with 50,000km) so I expected this to be brushed off and at my expense. Well, that evening I received an email from Asif explaing that he would take care of this and not to worry. I was put in touch with his Service Manager where we would setup an immediate appointment to resolve this issue. Overall, dealing with the team at Okotoks Honda has been extremely personable and refreshing. Welcome to the car dealership of the 21st Century - buying a car with these guys really can be easy and stress free, even after your purchase! More

There is no way this dealership rated a high average - I would suspect that they have rigged the rating system. They likely have their car sales people type in good reviews whenever they don't have customer would suspect that they have rigged the rating system. They likely have their car sales people type in good reviews whenever they don't have customers. These guys are after your $ and they are dishonest. surprise, surprise, right? Here's why these guys are exactly the sleazy car salesmen you're trying to avoid: I brought my car in for a free point inspection that turned into a $200 inspection. My inspection included a tire rotation - but to put on winter tires instead of the all seasons it would cost me an extra $50. When I bought my car Honda told me that it was always best to use synthetic oil and I have been doing this for three years now. When these guys changed my oil they took out synthetic and replaced it with the cheapest oil on the market. They said that I needed new brakes and when I got a second opinion I was told that my brakes are still at 40%. They also said that I needed a new cabin filter and this surprised me the most because I had the cabin filter changed two months earlier (I took a look at it and it was as good as new, meaning that they didn't even check it and because my car was 3 years old they just assumed I needed a new one). I also asked them to check one of my all season tires for a leak because it has been an issue ever since buying the car and their recommendation was to buy four new all seasons. My car has less than 70,000 kms and the all seasons have been on my car for ~30,000 kms of these. I had a second and third opinion at other shops about my tires and I was told that they were not even close to used up. We are in the market for a second vehicle and I was very surprised at their effort to rip me off of $200 in service. We are actually very happy with the Honda that we bought and will be buying a CRV as a second car. I thought that taking my business to another dealer would be enough but I needed to write this review. More

I recently purchased a new 2012 honda civic with the exchange of my 2008 honda civic on a lease. From the moment I walked into the dealership i felt wanted and that they wanted my business. They ensured exchange of my 2008 honda civic on a lease. From the moment I walked into the dealership i felt wanted and that they wanted my business. They ensured that i knew what i was looking for and introduced me to the car that suited my needs. We discussed finances and duscussed what would fit into my life style and my budget. I knew that they would get into the car iof my dreams. When we discusses the features and what could fit into my budget i was surprised of what could be offered into my car i was thoroughly pleased with the idea of getting tinted windows and bkuetooth technology in my car, things that were not discussed in my initial purchase of my vehicle in 2008. I had wish these things were talked about when i wanted to purchase my 2008 honda. Trellis and Majed completely understood me from the moment I walked into the dealership and i would definitely work with them again and more likely purchase another honda from this same dealership. trellis was very imformative on the car and was very thorough when i came to pick up my civic. I left the dealership fullyunderstanding on how to use my car and all the features it came. All in all i just felt likei was wanted and that is very rare in customer service now a days because i work in the industry and now the world we live in. Thank you for everything. More

We went in looking for a used Pilot, and left with a brand new one! Berton, Asif, Brad and Cam were all very professional and were open to negotiation on our trade-in, new vehicle price, etc. in order brand new one! Berton, Asif, Brad and Cam were all very professional and were open to negotiation on our trade-in, new vehicle price, etc. in order to structure a deal that was a win-win. We live on the NW side of Calgary, so not exactly convienent to get to Okotoks, but if this first experience at Okotoks Honda is any indication I can virtually guarantee we'll make the drive back there for our next Honda. Was a great experience! More

great bunch of people, did everything they could to get me in my new car, highly reccomended bunch of guys would glady buy from them, again me in my new car, highly reccomended bunch of guys would glady buy from them, again More