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Okanagan Chrysler Jeep Dodge

Kelowna, BC

4.2
766 Reviews

2690 Hwy 97 North

Kelowna, BC

V1X 4J4

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Showing 766 reviews

October 23, 2019

New Mazda CX5 Salesmen Ben was super helpful in assisting me with purchasing a new car. Ben was able to get me the best possible deal while making the process non c More

by Calen Muskens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Saadat
October 17, 2019

friendly Ben Saadat was the salesmen , He knew every thing about the jeep and asked if I had any questions.After the sale he told me to call him if I had any p More

by jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rampone, Ben Saadat
October 05, 2019

Ben was awesome! He asked the right questions, wasn't pushy and got me into the perfect vehicle quickly. The entire process was smooth from start to finish. I highly suggest you go see him!! This is my 3 More

by Christine Boisseau
Recommend Dealer
Yes
Employees Worked With
Travis Haycroft, Ben Saadat
October 02, 2019

This was my 4th vehicle purchase from this dealership! I recently purchased a 2019 RAM Warlock Edition from this dealership. This was the 4th vehicle I purchased here over the years and I'd return again. L More

by Bryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Andres, Travis Haycroft, Brayden Jamault
September 27, 2019

Great, complete service from an excellent dealership. Couldn’t recommend Okanagan Dodge enough. Our sales rep, Ben Saadat, was very informative, knowledgeable and helpful. Thanks to his help, we found jus More

by Jason & Lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Loewen, Travis Haycroft, Ben Saadat
September 20, 2019

top notch big thanks to Ben Saadat !!!!! did my online line order and he responded very fast made an appointment for the next day and bingo... dealing with anot More

by toneloc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rampone, Dave Loewen, Travis Haycroft, Ben Saadat
September 19, 2019

Great experience I purchased my Dodge Journey from Konstantin over 3 years ago. I am happy with the vehicle and ongoing service when ever I have had the need to return More

by CaryB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrel Vetter, Matthew Inman
September 12, 2019

1st Class Service - Great to deal with from start to finish. Purchased a new 2019 1500 Ram Longhorn. I would highly recommend the team at Okanagan Dodge for their great service. My sales guy Konstantin was not o More

by Radar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Konstantin Seroshtan, Eric Rampone, Klayton Scott, Dave Loewen
August 13, 2019

Great help for a first time financer Everyone was very helpful at getting me into a truck I need at good price and made everything very clear and easy to understand for my first time fina More

by Habuzaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Haycroft, Ben Saadat
Aug 30, 2019 -

Okanagan Chrysler Jeep Dodge responded

Thank you for taking the time to let all know about your experience! And thank you for your business!

August 12, 2019

Waiting with no accurate forecast, then fight to get deposit Paid my deposit of $5,000 to get a gladiator that was already allotted to dealership in May. Gladiator was to arrive in early July. Timing was perfect More

by No Gladiator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clayton Andres, Konstantin Seroshtan
Aug 30, 2019 -

Okanagan Chrysler Jeep Dodge responded

Just to be clear, it was not a bait and switch, we found the EXACT same equipment unit for you at a dealership we could have brought it in from so that you could have it within the 24 hours as agreed upon. As for pricing, yes I was going to provide you a substantial discount, but had to secure a vehicle first in order to do that, by the time I had the vehicle secured, you had demanded your refund before we even had a chance to review the pricing, which I gave you within minutes of your demand. The following is how I responded on your Google review, which you modified slightly on this platform. Kimberly, I am very sorry for how things transpired here with your factory ordered 2020 Gladiator. And I agree that it took far too long to arrive. We were at the mercy of FCA and its delivery of the unit to us. We kept you informed of its location when it changed. Ultimately in the end, wires got crossed and we told you it had landed when in fact it had not. That caused you to hit your breaking point with this factory order, to which we understand. You came in upset and I learned about it in that moment. I had 2 minutes to address the issue and try to offer an acceptable solution. You and I agreed to give the dealership 24 hours to fulfill the order (the vehicle was sitting in Vancouver waiting for a truck to be loaded up to the interior). We made this agreement August 8th at the end of the day around 5pm (not able to contact the shipping company). The following morning, you came back to the store at 10am (notably upset again) demanding your down payment back as you had gone and purchased a vehicle that morning elsewhere, ultimately breaking our agreement made the night before. It was this transaction that I believe ultimately caused this 1 star review. I simply stated that you had not given me the 24 hours as agreed upon and that I was working diligently on getting your vehicle you by 5pm on the 9th. If I couldn't have completed that, you would have had a cheque in hand for your refunded down payment. In the end you had a cheque in your hands within 15 minutes of asking for it back the morning of the 9th. I don't believe this warrants a 1 star review, but that is also biased coming from the GM of the store. I hope the vehicle you purchased gives you many years of trouble free driving. Be well.

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