Ocean Park Ford Sales Ltd

Service Advisor Nathan was polite helpful and outlined the issues with my vehicle in terms I could easily understand. the issues with my vehicle in terms I could easily understand. More

Service people are incredibly busy but able to be friendly and explain what have to be done and respect afordability for costumer.I drive more than 60 years and with Service from Ford I hope for dec friendly and explain what have to be done and respect afordability for costumer.I drive more than 60 years and with Service from Ford I hope for decade more More

Great service at a reasonable price Friendly front counter employees Location is great for me in South Surrey counter employees Location is great for me in South Surrey More

Excellent one stop service, professional team, listening to your requirements and answering all your questions to your requirements and answering all your questions More

The service was good and th delivery was prompt as promised. The manager was friendly and accommodating. Thanks promised. The manager was friendly and accommodating. Thanks More

Not much inventory on the sales lot to actually see what the vehicles are like Sales staff that give inaccurate information the vehicles are like Sales staff that give inaccurate information More

Always get great service from John he finds out what the problem is and then solves it. We have always had great service at Ocean Park Ford. problem is and then solves it. We have always had great service at Ocean Park Ford. More

Always get great service and great work. My last job was on warranty with no problem. My last job was on warranty with no problem. More

My wife and I both took our Mach-E for the first service. The first time she went there was confusion on what had to be done and then finding out the tech to do the software update was on vacation. She made The first time she went there was confusion on what had to be done and then finding out the tech to do the software update was on vacation. She made arrangements at work to be there at that time. The service desk was helpful only after seeing her frustration. She had to reschedule the appt a week later. The service desk also told her a courtesy car would be arranged at no charge since we had to come back. I took the car in the next time and i explained there was a courtesy car on file. He said for the small update it would take 30 min so courtesy cars are not given out for that short. I understand their job is to save money and not just hand courtesy cards out. The service department is trained to be profitable as well. Since I was told it was 30 min, I said I can wait. 2 hours later after I cancelled meetings at work, i received my car. They said there was a software bug while updating which I can understand does happen with software. The desk was nice enough to hand me 2 carwash vouchers. The guy was polite the whole time and apologetic - that is why i gave the 2 stars otherwise it would be 0 or 1. I know it is not his fault but 2 hours of cancelled calls and meetings is worth more than 2 car wash vouchers. He would have been better off, getting me the courtesy car and just having me come back 5-6 hours later. So far our experience with the service department has not been good, hoping it will improve in the future. More

After leasing and purchase more than ten vehicles they didn’t extend the chance to reciprocate our investment in their firm with an opportunity to bid on their renovation and expansion didn’t extend the chance to reciprocate our investment in their firm with an opportunity to bid on their renovation and expansion More