Oakville Volkswagen

Be Aware Just remember who you are dealing with here: Volkswagen have illustrated that telling lies is part of the corporate culture, so why should the dealers Just remember who you are dealing with here: Volkswagen have illustrated that telling lies is part of the corporate culture, so why should the dealership be any different? Regardless of what they call themselves (VW Specialist, Etc.) you are dealing with car salesmen/women who will do and say anything to shift inventory, especially as month/quarter end approaches, yes, all of the stereotypes hold true. So, if any promises are made, make sure you get them in writing otherwise, as sure as the sun rises and sets, they will be forgotten the moment you sign the sale document and don’t expect any help if you contact the dealership after the event: they protect their own. So Caveat Emptor and loo elsewhere if possible. More

BUYERS BEWARE Im not the type of person that I like to BUYERS BEWARE Im not the type of person that I like to leave negative reviews but in this case I have to JESSA VILLA CALLED POLICE ON ME FOR NO BUYERS BEWARE Im not the type of person that I like to leave negative reviews but in this case I have to JESSA VILLA CALLED POLICE ON ME FOR NO REASON JUST ASKING FOR SOMETHING THAT I WAS PROMISED These people that work at oakville Volkswagen Don’t know what they’re doing and have no idea about car or car parts or they play dumb Jessa villa manager , Joshua Gonzales and Warren Renwick,Tina had no clue about cars bought a 2019 VW atlas in October 2019 from start to end they tried to cheat till the end they lied to me when picked up the vehicle I specifically asked Joshua if they have installed the rust module and they have done undercoating on the vehicle he said yes which I paid $1288+ HST for it brought it home checked the car the next day there was no undercoating or the module called the dealer Warren said what module you never paid for it which it explained to me by Tina at the time of purchase but they lied said that $1288 that paid its only for undercoating which I have never heard of such a expensive undercoating spray this is just 1 thing that it has not been honoured or solved that’s why I’m leaving reviews everywhere basically they stole my $1288+ HST and telling me that I can’t do anything about it I hope they feel good about stealing my money buying a new car should not be this sketchy but these people tried all their ways from changing rates not giving me floor mats that I was promised to till the end tricked me with the undercoating More

Excellent customer service for my new car purchase. See Andrew or Arnold if you are in the market for a VW. Andrew took care of all of our needs Andrew or Arnold if you are in the market for a VW. Andrew took care of all of our needs More

My appointment was for 815am. Vehicle was taken in at 840am. This was just an oil change. At 944am I had to go into the shop to check when the vehicle would be finished. Still working on it. The service 840am. This was just an oil change. At 944am I had to go into the shop to check when the vehicle would be finished. Still working on it. The service advisor says my bill would be $200 plus tax. I was told it was $159 over the phone. So they started my appointment late and charged me more than they quoted me. First and last time I will be taking my vehicle here. The service staff are at best customer challenged. Train them. More

I agree with the previous review. Horrendous service. Cannot reach them. They do not return calls. Their answering machine does not function properly. Awful awful service. Cannot reach them. They do not return calls. Their answering machine does not function properly. Awful awful service. More

Horrendous service Bought new Jetta highline after diesalgate. The homelink was missing from the visor. A week was all it would take to get it we were told. Two years la Bought new Jetta highline after diesalgate. The homelink was missing from the visor. A week was all it would take to get it we were told. Two years later, it is finally installed. Every service that was scheduled, it was supposed to be dealt with. I don’t know what department is more incompetent, parts or service. The kicker is , when my wife picked up the car, the receptionist let her know they weren’t charging for the part because the car is still under warranty. Also had issues with intermittent wipers. On delay when spitting rain, they would go into high speed. Rather then changing the sensor, they said we had to bring it in when it is raining to test it. Idiots More

Great Service and Client Experience This is our second car bought at Oakville VW. The buying experience and willingness to go the extra miles is unmatched. The sales rep. Andrew Sawires This is our second car bought at Oakville VW. The buying experience and willingness to go the extra miles is unmatched. The sales rep. Andrew Sawires is one of the best and most knowledgeable in the industry. His enthusiasm and passion for doing the right thing is contagious. Similarly, Krystal Margison had went above a beyond to ensure that we are able to finalize the paper well past opening hours. Oakville VW is a great place to shop for a new our used car. We are definitely coming back. More

Very poor business ethics I wish I had read the reviews before going to them! We went to see a used car last night and the salesman agreed to bring the car to our mechanic toda I wish I had read the reviews before going to them! We went to see a used car last night and the salesman agreed to bring the car to our mechanic today to have the car inspected before purchase. He never asked us for a deposit, so we never thought to offer. We assumed that since he was taking his time to bring the car knowing full well that we were paying for an inspection, we had first choice on purchase. The car was inspected at 1:30 pm today. It is now 4:30 pm and I have since received the mechanics report and was just about to call the dealership when I got a text from the salesman saying the car had been sold. That's $150 down the drain without even a chance to react to the report! Very poor business ethics in my opinion. Whether used or new, we will not be returning to to buy a vehicle from this dealership! More

unprofessional level of customer service Everyone was helpful until I decided to change my mind on the deal. Every time I called to the receptionist told me to speak to someone in sales, who Everyone was helpful until I decided to change my mind on the deal. Every time I called to the receptionist told me to speak to someone in sales, who told me to speak to the finance manager, who never picks up the phone, returned any of the voicemails I left or email I sent. Not even a manager could give me guidance. I wouldn't use this dealership unless you live nearby... customer service & communication is poor, at least to level of being unprofessional More

AVOID THIS DEALERSHIP AT ALL COSTS WE PURCHASED A USED 2015 GOLF. DROVE IT OFF THE LOT 15 KLM WHEN THE CAR STARTED SMOKING AND THE CLUTCH STUCK TO THE FLOOR. WE HAD IT TOWED BACK RIGHT WE PURCHASED A USED 2015 GOLF. DROVE IT OFF THE LOT 15 KLM WHEN THE CAR STARTED SMOKING AND THE CLUTCH STUCK TO THE FLOOR. WE HAD IT TOWED BACK RIGHT AWAY. THE NEXT DAY THEY TOLD US IT NEEDED A NEW CLUTCH AND IT WAS DRIVERS ERROR. WE HAD A BIG DISPUTE WITH THEM AS IT IS NOT POSSIBLE TO DESTROY A CLUTCH WITHIN 5 MINUTES OF DRIVING IT OFF THEIR LOT. THEY WERE RUDE AND VERY UNHELPFUL. AFTER MANY MANY ATTEMPTS AT TRYING TO RESOLVE THIS ( TOOK ME OVER 2 MONTHS OF HAVING TO PAY A LOAN FOR THE VEHICLE THAT I DIDNT HAVE) THEY AGREED TO LET US SEARCH THEIR OTHER USED CAR LOTS AND I FOUND ANOTHER VEHICLE.- NOT A VW. SO I HAD TO THEN PAY OUT THE REPAIR COSTS OF THE GOLF $2600.00 BEFORE I COULD TAKE THE OTHER CAR. IT HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD. NEVER NEVER PURCHASE ANYTHING FROM THESE PEOPLE!!!! More