O'Regan's BMW MINI Halifax

Lack of Customer focus - Expensive Repair Option only. After my M3 failed to start, it was towed to BMW Halifax. It was diagnosed (at my cost) as a defective starter and ground strap. Prognosis and corre After my M3 failed to start, it was towed to BMW Halifax. It was diagnosed (at my cost) as a defective starter and ground strap. Prognosis and corrective action proposed by BMW was that a replacement starter was required and that this would need to be shipped from Germany and that there would be significant labor costs involved to install the new starter. Estimate was ~$2000.00. I almost proceeded with the work, but something didn't seem right as my existing starter had been replaced within the last 18 months or so. I towed the vehicle from BMW and asked for a second opinion at European Autos. Their diagnosis confirmed that it was a corroded ground strap that needed to be replaced. After replacing the ground strap, my M3 started without any issue and they charged me a grand total of $12 (yes, twelve !). After highlighting this discrepancy in fault finding techniques to BMW O'regans Halifax and requesting that they refund the charge for the incorrect diagnosis, I was told by one of the managers via email that their diagnosis was more thorough and that they had made no mistake. No refund for the diagnosis and no acceptance that a mistake had been made. In my opinion, BMW Halifax should have adopted a similar approach to European Autos and highlighted the corroded ground strap and suggested that this be replaced first (ie before defaulting to the requirement for shipping expensive parts from Germany and proposing that many hours of labor is required). They could have then given me (the customer) the choice of whether to proceed with a replacement of the starter. In my opinion this issue highlights a deep lack of customer focus and cost control awareness for the customer. I can understand BMW O'Regan's argument that they carried out a more thorough inspection / diagnosis, but to offer up such an expensive repair option (and not offer up other less expensive options) when another garage was able to repair the issue within an hour for $12.00 is very unprofessional and shows a lack of customer care (in my opinion). I advise all other BMW owners to seek a second opinion if they receive an estimate from BMW O'Regans. You've been warned !!!!! More

Car is great but service afterwards could improve Purchased my 525 xi from them in 2013. Great car and am happy with it. Had a Mercedes prior to this. I live outside the city and I travel approximatel Purchased my 525 xi from them in 2013. Great car and am happy with it. Had a Mercedes prior to this. I live outside the city and I travel approximately 1 1/2 hours to get my service carried out. Unfortunately when you call for a simple oil change it takes 2 to 3 weeks to get an appointment. When I called I arranged for them to provide me with a rental car so I can get a few errands done while my car is being serviced. Upon my arrival at the service department I was told after making arrangements weeks before, that all O'regan's cars were taken and they didn't have any available. I was given the option of waiting or getting a shuttle. As I had planned to go to various places a shuttle was not practical. In any event the bottom line is even after making my appointment weeks in advance and arranging a car, O'Regan BMW was unable to provide a car service. They use to call after a service to find out how the service went but not now either. Basically as I mentioned, I think the product is great but the service fell short of what I had expected. Not a terribly big deal but it might be enough for me to consider another product in the future. More

Ryan and financing were effective Simple process from beginning to end Gave the details of what I wanted, Ryan found two good options Easy breezy in finance with some challenges on Simple process from beginning to end Gave the details of what I wanted, Ryan found two good options Easy breezy in finance with some challenges on my part so good on them More

Great shopping experience with Ryan O'Malley I love my Mini Cooper purchased in June 2016 from O'Reagans. Ryan was charming , very attentive and most helpful. I would highly recommend both the I love my Mini Cooper purchased in June 2016 from O'Reagans. Ryan was charming , very attentive and most helpful. I would highly recommend both the car and the salesperson. More

Excellent product and service! Could not be happier!! We recently purchased a vehicle from O'Regans and could not be happier with our purchase. The vehicle is providing us with all the safety and benefi We recently purchased a vehicle from O'Regans and could not be happier with our purchase. The vehicle is providing us with all the safety and benefits we were seeking and we are thoroughly pleased. We worked directly with Ryan O'Malley and we were more than pleased with his knowledge and customer service skills. We never once felt rushed or pressured and felt Ryan really cared about us and the purchase that was a good fit for us. He provided the knowledge and advise we needed to make our decision and yet made the experience an enjoyable one. The concept that auto sales personnel are only after the sale was definitely not the case with Ryan and O'Regans. WE recommend O'Regans highly and have already sent other family and friends directly to RYAN, as we know they will also receive the personalized and professional service Ryan provides and every car purchaser seeks. Five stars to O'Regans and Ryan O'Malley. Mary Catherine Gorman More

Ryan Omalley I recently was in and chatted with Ryan O'Malley who made my visit extremely enjoyable. Thanks to Ryan I feel a few deals are coming his way. I recently was in and chatted with Ryan O'Malley who made my visit extremely enjoyable. Thanks to Ryan I feel a few deals are coming his way. More

Best Car shopping experience Met with Ryan O'Malley to discuss and view options for a new car. He knew exactly what we were looking for and was extremely personable! He didn't t Met with Ryan O'Malley to discuss and view options for a new car. He knew exactly what we were looking for and was extremely personable! He didn't try to use any aggravating sales tactics, he was down to earth and helped me and my family! I recommend this dealership and the staff was very welcoming. Great selection of vehicles and Ryan gave us lots of options for our budget. Great experience! More

fun in the snow i was looking for an all wheel drive cause i was tired of slipping even with snow tires/ ryan took us out in the mini in the worst weather and it perf i was looking for an all wheel drive cause i was tired of slipping even with snow tires/ ryan took us out in the mini in the worst weather and it performed beautifully/ and ryan was nice too / bought the car on the spot More

They want your money EVERYTIME you walk through the door. They have trouble diagnosing electrical faults and sometimes can't but still charge you nearly $200 for the diagnostic fee. They push services on you They have trouble diagnosing electrical faults and sometimes can't but still charge you nearly $200 for the diagnostic fee. They push services on you like they're going out of style. It takes weeks to get your car in for service and when you do, it's never ready on time. There's always something else the "must" do on your car when you go in for service and I talked to a tech about why they couldn't diagnose a couple of electrical faults and he mentioned that he worked for Honda for years and wasn't up to speed on BMW's yet. He pointed around the shop to another Honda tech, one from Toyota and one from Volkswagen. It takes many years to be certified to work on BMW's and these guys only go for training once a year each, for a week or so. What a total scam. More

Horrible experience The actual sales process was ok, and our salesman Mike was friendly and helpful. Once we had the vehicle though, it was a nightmare getting issues put The actual sales process was ok, and our salesman Mike was friendly and helpful. Once we had the vehicle though, it was a nightmare getting issues put right or servicing done. Long waits, appointments not kept to, wrong parts ordered, faults that couldn't be diagnosed or fixed properly. Any pre inspection must have been a glance over at best, not finding the electrical problems or that brakes were nearly worn out on an almost new vehicle. Service visits seemed to be an opportunity by the dealer to charge ridiculous prices for anything not covered by warranty. Didn't refund my money when I was overcharged, but quick to call and ask for money when the opposite mistake was made. Worst customer service I've ever ever had, doing my best to steer family and friends away from this dealer chain. More