Northstar Ford Calgary - Service Centre

Excellent Service I have always received prompt and excellent service at NorthStar Ford Calgary. I would recommend to everyone to maintain their car there. Staff is ve I have always received prompt and excellent service at NorthStar Ford Calgary. I would recommend to everyone to maintain their car there. Staff is very friendly and efficient. Thank you very much. You gained me as a long term client. More

Regular maintenance Cassandra had me in and worked done super fast! Booked it early .. work was done on time. Appreciate the wifi and comfortable waiting area as well s Cassandra had me in and worked done super fast! Booked it early .. work was done on time. Appreciate the wifi and comfortable waiting area as well so I can do a little work. More

Great customer service My vehicle stalled and was towed to the Northstar ford dealership. Kevin and the crew provided excellent service and my car was repaired the following My vehicle stalled and was towed to the Northstar ford dealership. Kevin and the crew provided excellent service and my car was repaired the following day. More

Efficient , to the point and completed Not much to add - there hrs are great to drop of and pickup which is worth as much to me as the work that gets done on the vehicle Not much to add - there hrs are great to drop of and pickup which is worth as much to me as the work that gets done on the vehicle More

Didn't feel like they had my best interests at heart I've moved around quite a lot and have used a number of Ford dealerships. I only use Ford dealerships. I didn't not feel I could trust them to take I've moved around quite a lot and have used a number of Ford dealerships. I only use Ford dealerships. I didn't not feel I could trust them to take care of my interests. There is a reason I come to main dealers over Mr Lubes et al. - it's because I know they'll take care of my car with Ford knowledge. My service rep was poor at communicating to me what my vehicle needed. They wanted to charge me to 'check over' my vehicle (shouldn't they be doing that anyway?? That's why I bring it to a Ford dealer rather than the cheap neighbourhood garage). Another Ford dealership out of province who I knew well told me to tell them to give my transmission a reprogram for some 'roughness in gear changes. They wanted to charge me $200 just for a diagnostic. When my service result sheet returned, they didn't even check my brake pads. That is one thing I knew probably needed changing (they could have even got extra business from me) Not impressed. More

Fix turning light. I have been having my vehicle served here since I bought it in September 2011 and have been very pleased. On August 21 I called the service department I have been having my vehicle served here since I bought it in September 2011 and have been very pleased. On August 21 I called the service department and said my turning light on the rear drivers side wasn't working. She said to bring it in before noon. I said I'd be there at 9:30, which I was. I waited in the showroom lounge area for over TWO hours when someone called my cell phone and said my car was ready. The person who checked me in knew I was waiting there but wasn't around when I left. I was very annoyed!! More

Body shop repair George and the crew at the body shop provided excellent service and did a great job on my F150. Truck was delivered back me on time an looked great. N George and the crew at the body shop provided excellent service and did a great job on my F150. Truck was delivered back me on time an looked great. No problem making a recommendation for their service. Jerry M More

Lost engagement ring (my daughter) Very sympathetic and gave us an early time for the next day as my daughter had to drive back to Edmonton in the afternoon. Cassandra called to say the Very sympathetic and gave us an early time for the next day as my daughter had to drive back to Edmonton in the afternoon. Cassandra called to say they found it and she put it away for safekeeping. More

Touch up painting. Brought in my F-150 truck to have my driver's side door handle repainted after I scraped it in a parkade. Was told to bring it in on a Thurs morning Brought in my F-150 truck to have my driver's side door handle repainted after I scraped it in a parkade. Was told to bring it in on a Thurs morning and that it would be ready for me sometime on the Friday. Received a call on Thurs afternoon that my truck was ready. Very impressed! More

Exceptional Customer Experience Thank you to the Collision Repair Team at Northstar Ford for fixing our Explorer Sport. George Thorne went above and beyond to repair some Ford warran Thank you to the Collision Repair Team at Northstar Ford for fixing our Explorer Sport. George Thorne went above and beyond to repair some Ford warranty work that was required. It was delivered on time as promised and the level of repair was exceptional. More