Northstar Ford Calgary - Service Centre

Quick service I decided to wait this time for my oil change with multi point inspection. From arrival to departure, we were all done within 40 minutes. Thanks! I decided to wait this time for my oil change with multi point inspection. From arrival to departure, we were all done within 40 minutes. Thanks! More

I felt I was heard. My vehicle problem was analyzed and resolved. Based on what a mechanic friend told me, the initial quoted cost to repair from Northstar was significa My vehicle problem was analyzed and resolved. Based on what a mechanic friend told me, the initial quoted cost to repair from Northstar was significantly higher than it should have been. I talked to the service manager who reviewed my situation and quoted me a fair price. I rarely go to dealerships for mechanical work (other than new vehicles on warranty) because I have found they charge more and are inflexible. This time, I felt I was heard and treated fairly and am far more open to returning to Northstar for my mechanical issues. More

Scheduled service Got my car serviced, from booking in to picking up, all good. Problems explained and follow up appointment made. Fiona made the process simple and eff Got my car serviced, from booking in to picking up, all good. Problems explained and follow up appointment made. Fiona made the process simple and efficient and has a good grasp on my vehicle service history. More

Service When I bough the truck I was recommended to purchase the service plan. I did. End result no additional cost for my first service visit and tire rotati When I bough the truck I was recommended to purchase the service plan. I did. End result no additional cost for my first service visit and tire rotation. Went in on time and got it back end of day. I had a turbo lag which the team trouble shot and corrected. Gord More

Excellent Service Cassandra did an excellent job listening to what I wanted checked and it appears that everything was checked. She was very friendly and notified me Cassandra did an excellent job listening to what I wanted checked and it appears that everything was checked. She was very friendly and notified me immediately when my vehicle was ready. More

Tire change I have been to this dealer and service centre before and had received exceptional customer service. However, I was quite disappointed this time around I have been to this dealer and service centre before and had received exceptional customer service. However, I was quite disappointed this time around. They didn't call me to inform that my car was ready. I had to call two times around 4pm to get that information. The consultant also didn't tell me what happened after the inspection and whether there were any issues. Even though I dropped off my car at 7.30am, tire change and inspection took really long and I was only able to pick up my car around 5.30pm. More

Newer car purchase Our new to us vehicle had the 3m product but there was a problem with it. The dealer got us in as soon as possible and the repairs were quick and don Our new to us vehicle had the 3m product but there was a problem with it. The dealer got us in as soon as possible and the repairs were quick and done properly. Thanks More

Booked a service appointment. All of my concerns were addressed. The service rep was very professional and friendly. I look forward to having my vehicle taken care of on my next vi All of my concerns were addressed. The service rep was very professional and friendly. I look forward to having my vehicle taken care of on my next visit. More

Courteous and professional service. Excellent communication My service advisor, Alex, did a fantastic job keeping me informed throughout the entire service process. It was a difficult to diagnose problem that s My service advisor, Alex, did a fantastic job keeping me informed throughout the entire service process. It was a difficult to diagnose problem that spanned multiple visits, and they never quit on me. More

fast service had a early appointment, complete in 1 hour , was the first service on new Escape , oil and tire rotation. only problem I had was the need to return had a early appointment, complete in 1 hour , was the first service on new Escape , oil and tire rotation. only problem I had was the need to return to have lugs re torqued , this is a bit of a problem as you just come by and get in line if it is early ,only takes 2 mins for the tech to complete . More