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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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December 06, 2018
42K service My visit was fantastic. My service advisor - Cassandra really took care of me. She took care of all of my concerns and MORE! She was great. Thank My visit was fantastic. My service advisor - Cassandra really took care of me. She took care of all of my concerns and MORE! She was great. Thanks! More
by ROGCROSS
Verified CustomerEmployees Worked With
Cassandra Walker
Helpful December 05, 2018
incomplete work At dealer for Snow tires to put on and oil change.,Picked up vehicle and on ride home got a call to return to bolt on a splash plate that was forgotte At dealer for Snow tires to put on and oil change.,Picked up vehicle and on ride home got a call to return to bolt on a splash plate that was forgotten. Did so later in the day More
by SANDBCUT
Employees Worked With
Jennifer Chouinard
December 04, 2018
Very Friendly and Helpful Staff Cassandra at NorthStar Ford Service Center in Calgary was great. She was very friendly and helpful. Helped me get my vehicle signed in quickly and eff Cassandra at NorthStar Ford Service Center in Calgary was great. She was very friendly and helpful. Helped me get my vehicle signed in quickly and efficiently. Called me when it was ready. Picked up vehicle and staff was great then too. More
by LUCKYINNIS
Employees Worked With
Cassandra Walker
December 04, 2018
Great and kind service As always, had a great experience with NorthStar Ford. Jenn was a huge help. She was honest and kind and kept me updated. I can always trust that I wi As always, had a great experience with NorthStar Ford. Jenn was a huge help. She was honest and kind and kept me updated. I can always trust that I will get my vtback in time and the shuttle service is extremely helpful. More
by SERGIO399ABURTO
Employees Worked With
Jenn
December 03, 2018
Very good service Full inspection performed on my 2013 Escape, and all details explained upon receipt of vehicle. Gold cleaning performed and car came back looking like Full inspection performed on my 2013 Escape, and all details explained upon receipt of vehicle. Gold cleaning performed and car came back looking like new. They had a history on my vehicle so knew that cabin filter needed replacing. Nice when you can trust your vehicle maintainer. More
by FURNDOG
Employees Worked With
Cassandra Walker
December 03, 2018
Fleet truck service I took my F150 fleet truck to Northstar and they were great with scheduling the visit to suit my schedule. They also handled all the coordination with I took my F150 fleet truck to Northstar and they were great with scheduling the visit to suit my schedule. They also handled all the coordination with the fleet company with was great. More
by SHELDON
Employees Worked With
Cassandra Walker
December 02, 2018
Excellent customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on prov customer service from all staff that I interacted with in the service department. Everyone was very friendly and professional, clearly focused on providing the best customer experience possible. My vehicle was assessed and the mechanical problem accurately diagnosed within a reasonable timeframe, which I was then informed about and all necessary repairs and costs involved were clearly explained. Any other minor issues not needing immediate attention were also brought to my attention and left for my discretion to be followed up with later if I so choose. At no time did I feel pressured or mislead into paying for non-essential repairs...which is reassuring when having an older vehicle (2007 Fusion) repaired at a dealership. My previous service I had received at this location prior was also very positive, so I’m confident that my experience here isn’t unique. I would therefore certainly recommend Northstar Ford to others for their auto service/repairs, and I’ll strongly consider buying my next Ford at this dealership. More
by 007fusion
Employees Worked With
December 01, 2018
Safety Recall service unsolved and frustrating On beginning of 2018 I had a letter from Ford related to an Airbags recall on Ford Fusions 2006 models. On March-27-2018 I went for regular service On beginning of 2018 I had a letter from Ford related to an Airbags recall on Ford Fusions 2006 models. On March-27-2018 I went for regular service at Northstar (Service advisor Liane Asquin) and mentioned about this recall. She took note and told me that parts were not available at that location and they will order it and call me to schedule an appointment for the replacement.... never got a call. On Sep-28-2018 I went for regular service again at Northstar (Service advisor Cassandra Walker) and mentioned again about the recall for the Airbags. She checked and mentioned that they were going to order the parts and schedule an appointment. Later on October I got the call mentioning the parts were coming and we schedule the Recall service appointment for November Saturday Nov-03-2018. On Nov-03-2018 I dropped my car at Northstar at 9am and got a call at 10am mentioning that the parts that were ordered were wrong and Ford couldn't do the repair. Cassandra was going to re-order the right parts again to re-schedule the service. Later on November I got the call mentioning that right parts were in Northstar and we re-schedule the appointment for Saturday Dec-01-2018. Today, December 01-2018 I dropped my car again at 8:30 am and got a call back at 9:30am to say that the reordered parts were wrong again. Really? Second time for a recall service and the parts were not right? My car model it is still the same... To be honest, if this is the way a Ford Service is treating a Safety Recall, then I have serious concerns about how Ford treats costumer safety. It is not professional to make mistakes twice, waisting a person's time and not solving a Safety Recall after practically 9 months! I was happy with regular services (oil, filter, tires changes), but this time I have serious concerns on how Ford put costumer Safety first. In any case, I didn't get a commitment from the service department on how this issue will be resolved and the only thing it was mentioned is that the parts for my vehicle model are not available. When and how this Recall will be effectively resolved? I'm still waiting for answers and it is becoming frustrating... More
by FAUSTINI.ROBERTO
Employees Worked With
Cassandra Walker
December 01, 2018
Delivery and Service Overall excellent service, friendly behavior , good follow up update me progress made and delivery on schedule. Will recommend to other people. Good j Overall excellent service, friendly behavior , good follow up update me progress made and delivery on schedule. Will recommend to other people. Good job North Star Ford. Thank you /Pervez More
by PKAZI1972
Employees Worked With
Other Employees :
Chris Clarkson, Cassandra Walker, Charles Hiebert
November 30, 2018
F-150 Service Get job with the new truck box cover, works great. Also was very impressed by the timely manner the work was completed. Thanks again, will be back. Get job with the new truck box cover, works great. Also was very impressed by the timely manner the work was completed. Thanks again, will be back. More
by DANDTOLSEN
Employees Worked With
Fiona Rea
