Northstar Ford Calgary - Service Centre

They did an great job Paint Repair was done great it looks brand new but due to the cold weather after the car was washed the windows were frozen on the inside. Paint Repair was done great it looks brand new but due to the cold weather after the car was washed the windows were frozen on the inside. More

Scheduled oil change and scheduled maintenance. As usual Cassandra was efficient, business like and of course friendly. She explained the service required and it was completed in the time promised. As usual Cassandra was efficient, business like and of course friendly. She explained the service required and it was completed in the time promised. Staff at North Star Ford is awesome. More

Cassandra was excellent and very knowledgeable Service Advisor- Cassandra was excellent and very knowledgeable. She provided her contact information when I dropped off the vehicle and it was very e Service Advisor- Cassandra was excellent and very knowledgeable. She provided her contact information when I dropped off the vehicle and it was very easy to get in touch with her during the service. Compared to other dealership in the past, Northstar Ford was a great experience. More

Courteous and efficient Thank you! You did exactly what you said you would do when you said you would it in the timeframe you said it would be done in on the budget you advi Thank you! You did exactly what you said you would do when you said you would it in the timeframe you said it would be done in on the budget you advised it would cost! Thank you Cass! More

Awesome Excellent customer service. Quick turnover . Very friendly and helpful . Will definitely be back and would recommend their service to others. Coul Excellent customer service. Quick turnover . Very friendly and helpful . Will definitely be back and would recommend their service to others. Could use a better coffee or hot chocolate in the waiting room ;) More

Great Service yet again! I'd like to thank Cassandra and team for another great experience. I booked my appointment, dropped my vehicle off as scheduled, talked to Cassandra a I'd like to thank Cassandra and team for another great experience. I booked my appointment, dropped my vehicle off as scheduled, talked to Cassandra addressing all my concerns. Cassandra connected with me once my vehicle was complete. What a great process and customer service experience!! Keep up the good work! Regards, Kevin Suga More

As expected I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from the mechanics. My truck required some warranty work, and the rep was unable to explain it to me. The mechanics should ensure the reps know what to tell the customer regarding work completed. I do wish they had a quick oil change available. It shouldn’t take most of the day to get an oil change. Other than that, work was completed as required. More

Great Customer Service! My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and vehicle pick up with Kevin. Appreciate extended hours. More

Good people, poor product The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having prob The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having problems with my vehicle that shouldn't be happening. I have a 2015 Ford Escape with about 77,000 Km, I've had three axle valve leaks, a front engine cover leak, and a transmission leak. I've been told these are "known issues" and that's why Ford has a great warranty. Problem is my warranty is about to run out at 100,000 km and I'll be out of pocket for these repairs after that. When I ask what they are doing to fix this permanently they reiterate that it's a know issue and they can't predict what if any problems will come up in the future. I've even reached out to Ford service Canada and get an almost identical non-answer. I've owned several new cars over the past few years including an F150 and two Fusions, and I never had to do any maintenance on those other than regular servicing. More

Prompt and efficient service The on line appointment process works well and they return your enquiry quickly with several options. Check in is quick and the vehicle was serviced i The on line appointment process works well and they return your enquiry quickly with several options. Check in is quick and the vehicle was serviced in less than 45 minutes. More