Northstar Ford Calgary - Service Centre

Good up front service but technicians not up to par - again I brought my truck in to fix an issue in the front end - what I expect to be a stability or braking control issue. I gave explicit written instructio I brought my truck in to fix an issue in the front end - what I expect to be a stability or braking control issue. I gave explicit written instructions on how to replicate the noise. They did replicate the noise but incorrectly diagnosed the issue and said that their fix stopped the noise from reoccurring. This was not the case as the noise is still happening. Even paid for an inspection to make sure everything is in good working order prior to the warranty expiring - you might think that the failure would be double checked at that point but it was not.Frustration with this service department is rising as I had a similar experience with my drive shaft shortly after buying my truck - took 4 visits that time to get it fixed properly. No confidence in this service department which will push me to service my truck elsewhere after warranty is done. Hate to have Cassandra's name attached to this as she did her part of the job very well - the failure is 100% on the techs. More

Oil change I drove in and was met by Kevin who immediately knew who I was and proceeded to check me in. I was promptly checked in and then shown to the waiting I drove in and was met by Kevin who immediately knew who I was and proceeded to check me in. I was promptly checked in and then shown to the waiting room. The oil change was done in an hour. The service was great and Brandon and the cashier were very friendly and professional. Thanks very much for another great visit! More

Finished early I dropped my truck off for a routine oil change and tire rotation at 07:00. Added a door lock repair and a couple of other minor items and Cassandra s I dropped my truck off for a routine oil change and tire rotation at 07:00. Added a door lock repair and a couple of other minor items and Cassandra still had it ready for me by noon. Everything was looking good and the bill was exactly what I had been told it would be. Well done. More

Good service. No complaints Service was friendly, available and did a good job on service and detail. Liane was a pleasure to deal with! I will keep going to this dealership. Service was friendly, available and did a good job on service and detail. Liane was a pleasure to deal with! I will keep going to this dealership. More

Followup on previous service Previous service of vehicle was less than satisfactory due to items to be looked at still had same problems once repairs apparently had been done. I Previous service of vehicle was less than satisfactory due to items to be looked at still had same problems once repairs apparently had been done. I have purchased cars from Northstar before and was very satisfied with both sales and service. This time I was pleased with the service advisor/service as everything was done well and other items which should have been done earlier was brought to my attention (power steering leak, transmission fluid very black). Finally was extremely helpful and informative. More

Excellent service I had a problem with the engine light coming on in my F350 I took it to Northstar on a Saturday and Cassandra had my truck looked at for me. They did I had a problem with the engine light coming on in my F350 I took it to Northstar on a Saturday and Cassandra had my truck looked at for me. They did not have the part in stock but was ordered and arrived on Tuesday. It was great to have such quick service from North Star and thanks to Cassandra, as my truck is my office. Thanks again Brad Colpitts More

Excellent service Came in and had a wonderful service with Kevin he is very nice guy trying to answer all questions to customer, job well done thank you so much for yo Came in and had a wonderful service with Kevin he is very nice guy trying to answer all questions to customer, job well done thank you so much for your service More

drivers side mirror replacement I needed a new drivers side replacement mirror installed the work was done in minimal time right away with no appointment very efficient and promp I needed a new drivers side replacement mirror installed the work was done in minimal time right away with no appointment very efficient and prompt service. More

Overall experience was good. Involved minor body work & Warr I took in my car for minor body work. The scheduling was excellent. However, after the body work was complete a problem occurred with a module control I took in my car for minor body work. The scheduling was excellent. However, after the body work was complete a problem occurred with a module controlling some features. This was only discovered after I returned home with the car. I took the car back. The problem was analysed and determined to be a module that needed to be shipped from Ontario. The dealership quickly determined the schedule and being approx. a week provided a rental for my use. Once again the scheduling a excellent and the work performed solved the issue. This is my 5th car purchased from Northstar Ford. I give them repeat business for two reasons....the vehicles I bought were excellent as was the service I experienced. More

Very Impressed! This is the first time I've been to the dealership for service on my new Escape and the staff was extremely helpful and pleasant - both in the service This is the first time I've been to the dealership for service on my new Escape and the staff was extremely helpful and pleasant - both in the service area as well as in the showroom where I waited for my vehicle. More