Northstar Ford Calgary - Service Centre

Collision Repair Very satisfied with the customer service and collision repair work that was completed by Northstar Collision Centre. What a great experience, and it h Very satisfied with the customer service and collision repair work that was completed by Northstar Collision Centre. What a great experience, and it helped that everyone was incredibly friendly and helpful. Awesome team! More

If you have to deal with Northstar Ford - choose Fiona Fiona is the ONLY customer service representative that has ever treated me with respect. I'll only return for her service. Everyone else I have dealt Fiona is the ONLY customer service representative that has ever treated me with respect. I'll only return for her service. Everyone else I have dealt with (Liane and Kevin in particular) have been the worst customer representatives I have ever experienced in my life. I will be sure to tell all my family and friends that the service Fiona provided me with was exceptional, otherwise the other employees are rude, inconsiderate and demeaning and to stay away. More

Worked hard to diagnose phantom electrical issue Brought my 2017 Escape Titanium in because the right rear driving light was working intermittently. I know how tough it can be to chase electrical is Brought my 2017 Escape Titanium in because the right rear driving light was working intermittently. I know how tough it can be to chase electrical issues that you can't always replicate. Despite this, the technician went over a lot of the related electricals. The root cause of the issue was not determined, however we're hoping it was a poor electrical connection, possibly caused by moisture in connections. Service Advisor was very pleasant, and took time to explain everything for the phone. More

1st time visitor It was a smooth process - everyone from the shuttle driver to the service person was extremely friendly and helpful. Definitely will be back to serv It was a smooth process - everyone from the shuttle driver to the service person was extremely friendly and helpful. Definitely will be back to service my vehicle. One thing I would recommend is that they could have perhaps vacuumed the inside of my vehicle...as many other company's have done this and I was a little disappointed this was not done.....I have had vehicles previously serviced by different companies that have actually ran my car through the car wash. This is not really expected....but sure a nice surprise when you go to pick up. More

Honest, good service Had my truck in for an oil change on the Saturday and they were going to try and get my recall done, but unfortunately they did not have the time. Lia Had my truck in for an oil change on the Saturday and they were going to try and get my recall done, but unfortunately they did not have the time. Liane scheduled my truck in for Wednesday and did the repair. More

Timely Service Being a busy Mom (like all other moms), it was greatly appreciated that my oil change was completed in the time frame that was given to me when appoin Being a busy Mom (like all other moms), it was greatly appreciated that my oil change was completed in the time frame that was given to me when appointment was made. Also, my vehicle was started on the time of my appointment. No extra waiting time or surprises! More

Great! Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all ve Very helpful in fitting me in right away and getting estimates. They were very friendly. My repair took less time than they had estimated. Over all very happy and would return again More

Fixed a mistake I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their bu I was told I could have a wait appointment, when I arrived they told me they don't do wait appointment on Saturday. Service department worked their butts off so I could get my car back in an hour! More

Excellent service from all three people I dealt with A terrific team of courteous professionals, always a pleasure to deal with everyone at the Nortstar Ford location. There is a reason why I travel from A terrific team of courteous professionals, always a pleasure to deal with everyone at the Nortstar Ford location. There is a reason why I travel from deep SE Calgary to have my F150 serviced! More

Another exceptional expirience I was yet again reminded why I drive across the city to do my business with this dealership/service center. I popped in last week as one of my key I was yet again reminded why I drive across the city to do my business with this dealership/service center. I popped in last week as one of my key Fobs stopped working. I had every intention of just asking if the service gang had any quick tips and if not, booking the truck in for servicing another day. As I usually do, I went over to Fiona and explained my situation. She pulled up my account and noticed I had 2 recalls on my truck and that she was due for servicing. Fiona went and spoke with another service person and within minutes was back telling me to leave my keys and the truck would be serviced, recall parts ordered and Fob fixed in an hour and a half. I was blown away yet again by the efficiency at which Fiona and her team work and the continued attention to customer service. I was fully prepared to come back another day- but knowing I live across the City, Fiona ensured my needs were dealt with ASAP. I went for lunch and with and hour and a half, Fiona called to say Truck was ready. The Fob was replaced under warranty, truck serviced and parts ordered. I shouldn’t be surprised by this stellar service as I have never had a bad experience at this dealership with any employee, but yet again they go above and beyond to satisfy a customer with top notch attention to detail. A huge thank you again to Fiona and everyone at Northstar for continually raising the bar at putting its customer first. On a side note- as I was waiting for the last of the paperwork to be completed. Sales manager Clayton walked by and even tho I bought my truck 2 years ago, he remembered me, and made a joke regarding a conversation we had 2 years earlier. With the amount of people and names he comes across in a day, I was impressed that he took the time to come say hi and knew exactly who I was. It’s the small details like this that make this group of ford employees a pleasure to deal with on every visit. More