Northstar Ford Calgary - Service Centre

Routine Service - Excellent Came in for a sevice appointment. Was advised that my maintenance contract expires in September, and identified a number of items that would/should b Came in for a sevice appointment. Was advised that my maintenance contract expires in September, and identified a number of items that would/should be done prior to that expiry. Car was serviced in good time, and all items volunteered by staff were done. More

Fiona is awesome Fiona goes above and beyond with customer service, she serves the customer first - and works hard on your behalf to satisfy the customer. I have deal Fiona goes above and beyond with customer service, she serves the customer first - and works hard on your behalf to satisfy the customer. I have dealt with other customer service reps on 2 times regarding the same issue of my window washer working intermittently and when I went in to service for the issue — nothing was done — it was Fiona that got the issue fixed — before her help — no one seemed to really care about the fact that my washer fluid would only work on occasion and often made travelling through the mountains without washer fluid, very dangerous as often I could not see very clearly. Fiona is upbeat and positive and joy to deal with More

I felt very unwelcomed When I bought my car back in June 2017, no one showed us where the service bay was, if you waited for your vehicle where the lounge was located. So wh When I bought my car back in June 2017, no one showed us where the service bay was, if you waited for your vehicle where the lounge was located. So when I brought in my car for the first appointment and asked where I can wait, I felt like I was bothering them to show me. Also they asked what name the car was under, gave them my last name. Not once was I asked for my first name and I was never called by name, instead I was given a beeper. I felt the whole service was very impersonal. Not a warm feeling. More

Great service Dropped off my vehicle at North Star Ford Calgary and it was promptly serviced. Happy with results, work was done to expectation. Fiona was great at c Dropped off my vehicle at North Star Ford Calgary and it was promptly serviced. Happy with results, work was done to expectation. Fiona was great at communicating. More

Great customer service Cassandra is very knowledgeable. I've been a loyal customer ever since I bought my Ford and will continue. I hope do keep doing business with Northsta Cassandra is very knowledgeable. I've been a loyal customer ever since I bought my Ford and will continue. I hope do keep doing business with Northstar More

Sway bars, oil change, alignment, Stellar service by Fiona. She listens, follows through to ensure services is completed. I always feel like my business matters to them and that they Stellar service by Fiona. She listens, follows through to ensure services is completed. I always feel like my business matters to them and that they do their best to keep my business. More

96 km service Brought the car for 96 km service, the service advisor recommended to the the car check for $99. Ford found a leak in the coolant pump and recommende Brought the car for 96 km service, the service advisor recommended to the the car check for $99. Ford found a leak in the coolant pump and recommended to replace the pump and flush the coolant, but the car need to stay over night. I requested to schedule a 2nd visit the next day (actually 4 days later as it was a long weekend). The service completed on the promised time and I have no issue about it, just broke (service plus pump replacement/coolant flush cost me over $1100) Otherwise I am satisfied with the work. More

Fantastic service, great environment Visited North Star Ford for my first service. It was very early morning during the work week and I opted to not take their shuttle service as I was pr Visited North Star Ford for my first service. It was very early morning during the work week and I opted to not take their shuttle service as I was promised my vehicle would be done in an hour. Using the free wifi I was able to not only complete work during the hour I waited with the great coffee offered, but my vehicle was done within an hour. The service provide was warm and welcoming. Very happy with the service! More

Service Great service as usual! Fiona rocks, she remembers and understands what my truck needs and does it, especially with it being low km's giddy up Great service as usual! Fiona rocks, she remembers and understands what my truck needs and does it, especially with it being low km's giddy up More

Great Service from the body shop Had to take my SUV into the body shop after an accident. The car took a long time to get repaired but due to waiting for a part to be ship. George kep Had to take my SUV into the body shop after an accident. The car took a long time to get repaired but due to waiting for a part to be ship. George kept me up to date on status of repairs and was quick to respond to my emails. When I picked up my SUV was cleaned (detailed) looked amazing and was a great surprise!! The repairs and body work have it looking new again!!! All the folks in the body shop were great!! More