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Northstar Ford Calgary - Service Centre
Calgary, AB
2,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,395 Reviews of Northstar Ford Calgary - Service Centre
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April 17, 2018
Oil change ,tire fix Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced t Able to book appt within a day. Service very good,staff always explain things well. Picked vehicle up in few hours. Always have my vehicle serviced there. More
by c.parkinson
Verified CustomerEmployees Worked With
April 17, 2018
Friendly and appreciated the communication afterwards. Friendly and easy process. Had me in and out quickly. Still waiting for a quote on my side window to determine if I will get it fixed there. Friendly and easy process. Had me in and out quickly. Still waiting for a quote on my side window to determine if I will get it fixed there. More
by AO
Employees Worked With
April 16, 2018
Ford Recall notice Had me in and out quickly. Northstar checked and ensured the issue that Ford Canada had contacted me about was not an issue on my vehicle. Had me in and out quickly. Northstar checked and ensured the issue that Ford Canada had contacted me about was not an issue on my vehicle. More
by KIMINGRAM44
Employees Worked With
Fiona Rea
April 16, 2018
More repairs after simple repairs and poor customer service Took my Ford Escape in for a check engine light and tire pressure sensor light that comes on periodically. Was told we needed a tune up and we also di Took my Ford Escape in for a check engine light and tire pressure sensor light that comes on periodically. Was told we needed a tune up and we also did a detailing as we were selling the vehicle to our son. $1800 later and a few days later the instrument cluster stopped working. We were told this had to be replaced and another $736 later it was done. We did not even leave the dealership and the remote car starter did not work. It had worked that morning to start the car. Another trip back to North Star Ford and we were told the control module for the remote car started was not working and they refused to fix this unless we wanted to pay for it. Rob Meade the service director took no reponsibility for any of these obvious repairs and the fact that all this happened after the work was done. Unfortunately none of this can be proved but it seems rather strange that a simple repair has caused all the other problems. We no longer have a remote car starter and very costly repairs. I would like to add that we had just purchased a 2017 Ford Edge from this dealership. More
by D.MCGREGOR
April 14, 2018
Check up for Ford Escape 70,000 km check. Service ok. I bought the vehicle here. They checked vehicle history. Waited 30 minutes to check in vehicle. Very busy morning, which 70,000 km check. Service ok. I bought the vehicle here. They checked vehicle history. Waited 30 minutes to check in vehicle. Very busy morning, which is understandable. However, I also waited 30 min. for shuttle. Did not know that the shuttle was going to be that late. Could have walked to train station, and was late for work because of the delays. Walked back to the dealership at the end of the day from the train. Will not make that mistake again. The train station is very close to the dealership. (about a 5 min. walk). They should inform customers how long they will have to wait for the shuttle. At the end of the day, they did not call to say vehicle was ready.When I called I left two messages and Brittany did not call me back. I spoke to her after the third try. They also told me that my steering gear and both front axle seals were leaking and had to be replaced next time, at a cost of $1900. This is something that I will not get done here, and should be a recall, as I had a maintenance agreement for 5 years and nothing was noticed during that time. Nothing is leaking that I can see. More
by BUTLER5
Employees Worked With
April 14, 2018
F150 Hester’s problem Turns out that I needed to replace the blender door. Very expensive ($1800) . Had to remove the entire dash. Found broken door, replaced both ( good i Turns out that I needed to replace the blender door. Very expensive ($1800) . Had to remove the entire dash. Found broken door, replaced both ( good idea although not requested) - and a varmint nest! Cassandra was very friendly and communicated very well. More
by DUNCANMACFARLANE
Employees Worked With
Cassandra Walker
April 14, 2018
The Works package extra charge I took my 2017 Escape (that I purchased at Northstar) for the "Works" package. I have separate summer and winter tires on their own rims. The "Works" I took my 2017 Escape (that I purchased at Northstar) for the "Works" package. I have separate summer and winter tires on their own rims. The "Works" package includes tire rotation. They wanted to charge $25 to switch out the tires even though they are on their own rims. They said it takes a lot more time and work to take tires out of vehicle and plastic bag so there is an extra charge. For many years, I've had the "Works" package done at other Ford dealerships and never had an additional charge for switching out tires that are on their own rims. It may seem to be a small thing but is the type of thing which will send me elsewhere for service and for purchasing my next new vehicle. More
by EARLPADD
Employees Worked With
April 13, 2018
Excellence Service Fiona is amazing - she gives great customer service. Rob has always helped me with additional service issues. Both go the extra mile to help custome Fiona is amazing - she gives great customer service. Rob has always helped me with additional service issues. Both go the extra mile to help customers. More
by westhaven35
April 12, 2018
Collision repair and tire change I recently took my new 2017 Ford Fusion in for collision repair. It took longer by quite a few days than expected, but the damage was worse than expe I recently took my new 2017 Ford Fusion in for collision repair. It took longer by quite a few days than expected, but the damage was worse than expected. The communication surrounding this was not excellent. The only way I knew what was happening was because I called. I was not contacted even one time. After the collision repair I was charged $25 to change my tires. I have a service package that I purchased from Ford so I was quite surprised by this charge. I asked them to waive this fee due to the package as well as the fact that I had just had autobody work done. I paid the fee. I was not informed during my oil change a month prior that I should change my tires at that point or would be charged. More
by CRISTABEER
April 12, 2018
Great service with a smile! Fiona was awesome. Efficient, friendly and accommodating. Great turnaround time on getting my service completed. Oil change, 10,000 km check and repla Fiona was awesome. Efficient, friendly and accommodating. Great turnaround time on getting my service completed. Oil change, 10,000 km check and replaced broken rear wiper. More
by LTGRAUL
Employees Worked With
Fiona Rea
