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Northstar Ford Calgary - Service Centre
Calgary, AB
2,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,395 Reviews of Northstar Ford Calgary - Service Centre
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April 21, 2018
Regular. Maintenance Phoned Wednesday to make an appointment and was able to get in Thursday am. Arrived 9 am and was taken care of right away. Offered a ride home which I Phoned Wednesday to make an appointment and was able to get in Thursday am. Arrived 9 am and was taken care of right away. Offered a ride home which I declined and was on my way by 9:20 am. More
by DBARTUSEK
Verified CustomerEmployees Worked With
April 20, 2018
Friendly and timely Repeat visit for part install, service agent bumped up my order in the queue so I didn’t have to wait around all day. Rear view mirror camera not func Repeat visit for part install, service agent bumped up my order in the queue so I didn’t have to wait around all day. Rear view mirror camera not functioning properly on departure, agent happy to come out to truck and help correct the issue! More
by TUSHANDTAM
Employees Worked With
April 19, 2018
Rear Brakes Caliper Siezed Did some warranty work and tech ended up installing one of the rear pads backwards, metal plate towards rotor. Told service rep something was wrong Did some warranty work and tech ended up installing one of the rear pads backwards, metal plate towards rotor. Told service rep something was wrong and they insisted my Caliper was seized. I told the service rep that the calipers were not siezed and it was an error made by the tech on the pad install. After talking with the Damian Banick, he understood my frustration and replaced the rotors and pads. I am glad that the Service Center was able to realize their error and accept responsibility. More
by Service poor
Employees Worked With
Damian Banick, Cassandra Walker
April 19, 2018
Excellent service center Brought our SUV to be detailed before selling it. The service was wonderful from start to finish. Even kept it inside overnight so it would dry becaus Brought our SUV to be detailed before selling it. The service was wonderful from start to finish. Even kept it inside overnight so it would dry because it was cold and there had been another snowstorm. Pricing is competitive too. More
by Happy customer
Employees Worked With
Shanna English
April 19, 2018
happy new customer New to the area, I brought in my Ford for some basic service and was very happy with the service team at Northstart Ford Calgary. Very helpful and pro New to the area, I brought in my Ford for some basic service and was very happy with the service team at Northstart Ford Calgary. Very helpful and professional. More
by SEANWGKELLY
Employees Worked With
Cassandra Walker
April 19, 2018
Recall and a shaking issue Great service again ! In and out same day and all issues fixed . Check in was fast and easy and pick up was the same . Thanks Fiona and everyone else Great service again ! In and out same day and all issues fixed . Check in was fast and easy and pick up was the same . Thanks Fiona and everyone else that worked on my car . More
by MHWORKMAN
Employees Worked With
Fiona Rea
April 18, 2018
Worst service I’ve had. The service advisor that I first chatted with when bringing my vehicle in was very rude and not helpful at all. I was promised items to be done and it The service advisor that I first chatted with when bringing my vehicle in was very rude and not helpful at all. I was promised items to be done and it did not happen yet I was charged for it. When I brought up the complaint I was told they would cut the cost in half yet they still didn’t do the promised work and had to pay because of excuses. This not the first time I have had a bad experience at NorthStar, it has been every time. I will not be purchasing a ford again due to the experience I have had here. I will not ever be back to this dealership. I have own all the major brands and have had great experiences with the others. This is a service industry and the level of expertise I received was rediculous. The mechanic’s comments for what might be wrong with my vehicle were very vague and did not go into any detail. The worst place to bring your vehicle. I will share my experience with everyone I know and will be adding my review to the google review. Horrible!! More
by KEIRANJMH
Employees Worked With
Not sure of the individuals names.
April 18, 2018
Cassandra was friendly, informative and efficient! The service time for my tire and oil change was quick and Cassandra came to get me once service was completed. The service time for my tire and oil change was quick and Cassandra came to get me once service was completed. More
by MARRYVANDERKOOI
Employees Worked With
Cassandra Walker
April 18, 2018
Recall repair A recent recall for Ford Escapes was fixed quickly and efficiently by the friendly service staff at North Star. Highly recommend this dealership and s A recent recall for Ford Escapes was fixed quickly and efficiently by the friendly service staff at North Star. Highly recommend this dealership and service department. More
by MONIQUE.GIBEAU
Employees Worked With
April 17, 2018
Smooth and professional service Very positive experience. The work was done professionally and the price was just right. I would recommend anytime . Shuttle and closeness of public Very positive experience. The work was done professionally and the price was just right. I would recommend anytime . Shuttle and closeness of public transit makes it easier as well. More
by MB
Employees Worked With
