Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Northstar Ford Calgary - Service Centre
Calgary, AB
2,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,395 Reviews of Northstar Ford Calgary - Service Centre
Sort by
May 07, 2018
Northstar: "We turn your vehicle into our make work project" A few years ago I brought in a vehicle to replace the steering pump and check the serpentine belt (since it sounded like it was frayed and rubbing). A few years ago I brought in a vehicle to replace the steering pump and check the serpentine belt (since it sounded like it was frayed and rubbing). Charged me $75 to "diagnose" and told me it was fine. Once I received the vehicle I check the belt while running and there was a foot long fray in the belt that would be obvious to a first day shop tech. I took it back to Northstar where they replaced it. As my wife was driving home the belt fell off on Crowchild and we could not steer the vehicle and we were almost in a collision. This year I returned to Northstar (maybe they have changed for the better or maybe I am a sucker for punishment), to replace the steering pump (again). Was told that they tested the pump and it was good, but they thought it was a bunch of front end components. After $3500 later was told that the pump was not tested in the beginning and now they believe it was the pump. There is many other issues I have with this dealership, but I don't want bore you with the details. Long and short of it is, I would rather swish my mouth out with used motor oil than return to this money trap. More
by CURTIS J
Verified CustomerEmployees Worked With
May 07, 2018
Seemed computer system? As navigation was all messed up! Have always dealt with Fiona and she always tells other staff, she will look after me!! She is patient with my description of what the issue might be, Have always dealt with Fiona and she always tells other staff, she will look after me!! She is patient with my description of what the issue might be, luckily she was there on Friday as she goes to the computer right away, and sees that I have an extended warranty, hate to think how much the cost would be as my navigation seemed stuck, would not work when I tried to use,phone calls etc. were not coming through, maybe computer, one thing I would like to see on record or service sheet is what the “Cost” would have been and really what they did to correct, would be a good thing to see how the cost of the extended warranty has been a “a good thing”! Fiona is the best, very very efficient!without a lot of “flash”! More
by Karen Zinter
Employees Worked With
Fiona Rea
May 07, 2018
Terrible service Called ahead to book a service and was very detailed in what needed to get done. Showed up on the day of and it was as if this was their first time he Called ahead to book a service and was very detailed in what needed to get done. Showed up on the day of and it was as if this was their first time hearing anything. No parts had been ordered for the recall. They ordered the wrong windshield and expected me to come back multiple days to get this work done because of their mistake. This is our third attempt at a ford dealership and are completely done with the terrible service we’ve received and will sell our ford so we don’t have to deal with this again. Jen in service tried to be helpful and was kind but her hands were tied. More
by SERENAWHITE
Employees Worked With
Jen in service
May 07, 2018
Great Service! Excellent service but expensive to replace a front signal light bulb! Ended up buying a new Ford Escape for $44,000.00!! Very pleased with all sale Excellent service but expensive to replace a front signal light bulb! Ended up buying a new Ford Escape for $44,000.00!! Very pleased with all sales and service staff! More
by IngridandDave
May 07, 2018
last service on my agreement. Liane was my representative and was amazing. Very nice lady and was extremely helpful. Quoted price and explain to me what would be happening. I do Liane was my representative and was amazing. Very nice lady and was extremely helpful. Quoted price and explain to me what would be happening. I do realize that I will have to come back once the parts are in but extremely happy that it's all covered. More
by ISABEL1
Employees Worked With
May 05, 2018
EV pump recall Scheduling repair work must have plenty of challenges, I brought in my truck at 9 am and the work started after lunch and was told that it would not t Scheduling repair work must have plenty of challenges, I brought in my truck at 9 am and the work started after lunch and was told that it would not take long, I spent more time travelling back and forth from home than it took to do the work??? There has to be a better way!!! More
by Ford F150
Employees Worked With
May 04, 2018
Long Term Customer We have been coming to Northstar (Crowfoot) Ford for 15+ years and have had consistent and friendly service always. Thanks to the terrific staff (Fio We have been coming to Northstar (Crowfoot) Ford for 15+ years and have had consistent and friendly service always. Thanks to the terrific staff (Fiona!) and great mechanical personnel - never a bad experience or faulty work! More
by JoeK
Employees Worked With
Fiona Rea
May 04, 2018
Tire swap Vehicle was serviced quickly and all went well. Everything delivered as promised, polite and courteous service. Manager was visible and friendly. Vehicle was serviced quickly and all went well. Everything delivered as promised, polite and courteous service. Manager was visible and friendly. No issues at all, would recommend. More
by SUEK.W
Employees Worked With
May 03, 2018
WARRANTY WORK WAS DONE WITH DUE CARE AND ATTENTION, FIONA WAS GREADT TO DEAL WITH, I WILL RECCOMMEND NORTH STAR FORD FOR ANY SERVICE WORK WAS DONE WITH DUE CARE AND ATTENTION, FIONA WAS GREADT TO DEAL WITH, I WILL RECCOMMEND NORTH STAR FORD FOR ANY SERVICE WORK More
by AREMPLE
Employees Worked With
Fiona Rea
May 03, 2018
Excellent Servise is exellent . Staff is ready to help you ... I really i am so happy when I go to servise my truck thanks for your help Servise is exellent . Staff is ready to help you ... I really i am so happy when I go to servise my truck thanks for your help More
by FREDFHDRYWALL
Employees Worked With
