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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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June 01, 2018
"Outstanding ! Body Shop and Service Department" I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a hail storm. The entire crew at NorthStar went above and beyond in all aspects. My truck looks "new". I also would like to Thank Rob Meade (Service Manager) for his attention to detail and great service. North Star Ford will always be my dealer of choice. More
by Ron Boulton
Verified CustomerEmployees Worked With
Other Employees :
Maureen Frison, George Thorne, Lauren Pfeiffer, Rachel Bulpitt
June 01, 2018
Oil Change, service and quotes Great service from start to finish. Shuttle service was an added bonus. Cassandra was welcoming and efficient. Able to answer queries and give advic Great service from start to finish. Shuttle service was an added bonus. Cassandra was welcoming and efficient. Able to answer queries and give advice. Very knowledgeable More
by REBECCA.LEWISDM
Employees Worked With
Shuttle guy, Cassandra Walker
May 31, 2018
Service is good, Ford F-150 is BAD the service is fine it's the ford f-150 with its 3rd timing chain and other ecoboost motor problems that will have me buying a $90,000.00 Denali this the service is fine it's the ford f-150 with its 3rd timing chain and other ecoboost motor problems that will have me buying a $90,000.00 Denali this fall!! More
by dpmklm
Employees Worked With
May 31, 2018
Outstanding ! Body Shop and Service Department I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a I would like to Thank George Thorne (Body Shop Manager) for all the fantastic work they did on my truck, you would never know it was ever caught in a hail storm. The entire crew at NorthStar went above and beyond in all aspects. My truck looks "new". I also would like to Thank Rob Meade (Service Manager) for his attention to detail and great service. North Star Ford will always be my dealer of choice. More
by Ron Boulton
May 31, 2018
Excellent shop Truck was back in for a repair of the IWE's. Work was completed promptly under warranty faster than anticipated. Was kept in the loop the entire t Truck was back in for a repair of the IWE's. Work was completed promptly under warranty faster than anticipated. Was kept in the loop the entire time. More
by TJS
Employees Worked With
Fiona Rea
May 31, 2018
5 days in shop waiting for parts that were never ordered. Initially took in truck for pre-purchased maintenance plus look into warranty issue with hub. They tried and did an unauthorized full inspection and t Initially took in truck for pre-purchased maintenance plus look into warranty issue with hub. They tried and did an unauthorized full inspection and tried to charge me for this. Then tried to pin the charge on me based on that they found the recall and hub issue from it,!?!? The one I told them about!!! Gold me they could get at the extra issues today but might be able to tomorrow if I left it, I did leave it. Only to get there the next day faced with the charges I didn't ask for and the information that they didn't have the parts needed for the work anyways so could have never maybe gotten to it that extra day. Okay so I book it in for the remainder of the work a week and half later, drop it off Sunday night for the work. Had to phone them to find out what has happened with the truck, more work needs to be done as a result of not addressing the hub initially, and yes need to do it tomorrow. Par for the course at this point. Again don't hear from them until I call at the end of the day, when I am there to pick it up she informs me that they not only didn't do the recall but may not have ordered the parts, when she digs up the parts makes out the hero and wants to keep it one more day, this time assures me they will be done by noon, Yup 1:30 I get a call. Don't feel communication was good and question the honesty of what I was being told. Won't return More
by DEREK
Employees Worked With
May 30, 2018
Air bag recall After a few years of getting a nag letter from Ford saying not to drive my Mustang until I had the air bag inflators replaced as specified in numerous After a few years of getting a nag letter from Ford saying not to drive my Mustang until I had the air bag inflators replaced as specified in numerous recall letters, they finally were able to order the parts and have them in stock. I waited until both the driver side and passenger side inflators were available so I would only have to make 1 trip to the dealer. So I took it in and CSR said it would take most of the day. FIne! I took the shuttle home. I got a call at about 10:30 saying it was done and parts were on order for the drivers side airbag. WHAT???? I explained that both should have been ordered and I confirmed this when I booked the appointment. The CSR said to leave it with her and she would get back to me. A few hours later she said it was done. I was happy about that. I guess I learned to be very specific when booking car service. More
by Brian
Employees Worked With
Fiona Rea
May 30, 2018
Good people. Good work. Since I'm new to Calgary I really didn't know the ropes re: regular servicing, but Cassandra at the checkin was very good about orienting me. The ser Since I'm new to Calgary I really didn't know the ropes re: regular servicing, but Cassandra at the checkin was very good about orienting me. The service was quick and efficient and overall the experience was good. Northstar Ford Calgary has a new and satisfied customer. More
by LUCKYMAR41
Employees Worked With
Cassandra Walker
May 30, 2018
Enjoyable service visit Thanks to our very competent Service Advisor Cassandra Walker our service visit was enjoyable. The advice we received from her was very helpful and s Thanks to our very competent Service Advisor Cassandra Walker our service visit was enjoyable. The advice we received from her was very helpful and saved us money and time. Thanks! More
by Calvin
Employees Worked With
Cassandra Walker
May 30, 2018
Brittany is Briiliant Brittany booked me in for my service, she was brilliant, asked me about my truck, how it rides, handles, noises etc, she covered everything. I did hav Brittany booked me in for my service, she was brilliant, asked me about my truck, how it rides, handles, noises etc, she covered everything. I did have an issue with Sync that was looked at reported as repaired when I picked up my truck but fault is still present. Spoke to Brittany she apologized and booked me in for another look. Minus blot on a great experience, hopefully they can fix it this time! More
by MickSt
Employees Worked With
