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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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June 13, 2018
Ford Fusion recall service Fast servicing and excellent communication. Highly recommend taking your Ford vehicle there. Brittany helped ensure I was in and out quickly. Plus you Fast servicing and excellent communication. Highly recommend taking your Ford vehicle there. Brittany helped ensure I was in and out quickly. Plus you have close access to public transit. More
by BRAD.ROSENBERGER
Verified CustomerEmployees Worked With
June 12, 2018
Service + Great help from Cassandra with standard service and some part recall issues. No surprises with cost after the estimate, i was keep informed of the tim Great help from Cassandra with standard service and some part recall issues. No surprises with cost after the estimate, i was keep informed of the time lines and was contacted promptly when vehicle was completed. I will use Northstar Ford again. More
by Estaban
Employees Worked With
Cassandra Walker
June 12, 2018
Great Service We had a recall notice for our 2017 Ford Fusion. Northstar service scheduled us in a timely manner, and preformed an oil change at the same time with We had a recall notice for our 2017 Ford Fusion. Northstar service scheduled us in a timely manner, and preformed an oil change at the same time with very little notice. As a result our recall was dealt with quickly and we received our regular service at a reasonable price. More
by DWHITLEY
Employees Worked With
Cassandra Walker
June 12, 2018
keyless door code At the time of purchase, I was not able to receive the 5 digit door code, but Jennifer made it easy when I dropped by the service department. Had it At the time of purchase, I was not able to receive the 5 digit door code, but Jennifer made it easy when I dropped by the service department. Had it all figured out in 15 minutes. Brett and Dion kicked some serious xxx. Love the Ford, and would go back again. More
by BBERRYBRUCE
Employees Worked With
Jennifer, Brett Barrow, Dion Legroulx
June 12, 2018
Better than Mercedes! Great folk to deal with! My 2018 F150 is awesome. They got me everything I wanted and nothing I didn't. Definitely recommend this dealership. Great folk to deal with! My 2018 F150 is awesome. They got me everything I wanted and nothing I didn't. Definitely recommend this dealership. More
by ALEX
Employees Worked With
Kurt Greve, Cassandra Walker, Brett Barrow
June 12, 2018
Oil change Made an appointment for 9:00 for an oil change. Dropped vehicle off after 8:30. Had to call shuttle around 4:00 and wait for a 4:30 pickup. WhenI go Made an appointment for 9:00 for an oil change. Dropped vehicle off after 8:30. Had to call shuttle around 4:00 and wait for a 4:30 pickup. WhenI got there I also had to wait until after 5:00 before my vehicle was ready. Having an appointment meant nothing and my whole day was wasted. Service required was an oil change because it was a new vehicle I drove approx 500km during the winter but warning light for oil change came on and I was told by Ford Agent I had to have the appointment to retain the warranty. It also took 1 week to get an appointment and I was leaving on holidays. Never had such poor service at this dealership before More
by Not Happy
Employees Worked With
Whoever me the appointment
June 11, 2018
Regular Maintenance Appointment Oil change, tire rotation, inspection, and detailing. All done well within the time allotted. Special xxxxxxto the detailing crew who made the car l Oil change, tire rotation, inspection, and detailing. All done well within the time allotted. Special xxxxxxto the detailing crew who made the car look new (my kids are their own special brand of disgusting!). More
by JASON
Employees Worked With
Fiona Rea
June 11, 2018
Fan Speed Control Switch The speed control of the blower on my truck didn't work and when I brought the truck in for servicing they said it was typically the resistor that nee The speed control of the blower on my truck didn't work and when I brought the truck in for servicing they said it was typically the resistor that needed to be replaced. I had to pay $155 for them to investigate the problem and confirm what they already knew. I'm sure it was the first thing they checked since it was a common problem. Then I had to pay another $220 to replace the resistor. I don't mind paying for someone to investigate a problem that is unique or rare but I feel I shouldn't have to pay for someone to confirm what is already suspected. I would understand having to pay the $155 If the resistor wasn't the problem and the tech had to do additional work to identify the problem. More
by wmsawchuk
Employees Worked With
Jennifer in Service
June 11, 2018
Poor Planning on Their Part I was severely disappointed in my service with North Star Ford on Friday, June 8. We had to get our clutch repaired, and at the same time we booked in I was severely disappointed in my service with North Star Ford on Friday, June 8. We had to get our clutch repaired, and at the same time we booked in to get the Platinum detailing done. When we booked there was no indication that both of these services could be completed on one day. When we dropped off the car at 8 am on Friday, again nobody said this would be a challenge to complete both components of the service. My husband and I only have one car, so I walked for one hour from Montgomery to Silver Springs so my mother could drive me to the dealership - only to have them phone me at 4:30 to say my car's clutch had just been completed and they still had to do the detailing. They asked if I wanted to book in another date/time for detailing the car, to which I was extremely frustrated. If replacing a clutch + detailing takes 11 hours, why would you advise these could both be done in 9 hours? This was extremely poor planning on North Star Ford's part, and to compensate on their error I was offered only $50 off the detailing. Unacceptable. If you can't plan your servicing appropriately it's not my problem to get this done. Stay later to do the work you promised. We will be switching dealers to get our service done in the future as this dealership cannot appropriately plan their services and we pay the price as a customer. More
by LINDSAY.KRZEPKOWSKI
Employees Worked With
Cassandra Walker
June 11, 2018
Extreme Value Inspection Nothing found on inspection...hopfully if something major goes wrong within a few thousand kilometres...it will be under warranty!!It ends at 100,000 Nothing found on inspection...hopfully if something major goes wrong within a few thousand kilometres...it will be under warranty!!It ends at 100,000 km or July 30!That will be what makes up my mind about trading in/ or buying another ford truck!!! My truck is like new and has been very well maintained!!! More
by T.ANGELL
Employees Worked With
Chris Clarkson, Cassandra Walker
