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Northstar Ford Calgary - Service Centre
Calgary, AB
2,394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,394 Reviews of Northstar Ford Calgary - Service Centre
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August 06, 2018
did not seem concerned about my issue This was my first time visiting Northstar Ford. I liked the person taking the details on my issue (Lianne). However things went downhill from there. I This was my first time visiting Northstar Ford. I liked the person taking the details on my issue (Lianne). However things went downhill from there. I gave very precise instructions on how to reproduce the issue. Unfortunately, they could not do it. I told them to contact me if they could not reproduce - they did not. They charged me $200+ for doing nothing then recommended a $700 part replacement as the next step. I know enough about cars (or anything being repaired for that matter) that you don't just go and start replacing $700 parts in an attempt to fix a problem before even observing the problem. It seemed they were more interested in taking my money than resolving my problem. More
by RLM
Verified CustomerEmployees Worked With
August 06, 2018
Repair of oil leak. .. I was quite upset about the warranty being finished a mere month before the major repair needed, on a low mileage (52000) vehicle, the estimate was I was quite upset about the warranty being finished a mere month before the major repair needed, on a low mileage (52000) vehicle, the estimate was $2200 and the dealership met me half way, that was very good customer service. More
by PATTIB515
August 03, 2018
Great customer service again! Fiona is a great person to deal with, right to the point and very knowledgable with service advise and suggestions to help out the customer!!! Fiona is a great person to deal with, right to the point and very knowledgable with service advise and suggestions to help out the customer!!! More
by PKRAVETZ
Employees Worked With
Fiona Rea
August 03, 2018
regular maintenance, job well done Came for a regular service, oil/filter change + brake check/rotation. Arrived on 7:30, job completed on 8:15. The service advisor explain the result a Came for a regular service, oil/filter change + brake check/rotation. Arrived on 7:30, job completed on 8:15. The service advisor explain the result and what to expect on the next service. Job well done. More
by Indro Lawu
Employees Worked With
Jennifer Chouinard
August 02, 2018
Service beyond Fiona provides great customer service. She always seeks the best pricing options. Just a little concerned with the requirement for the detailed insp Fiona provides great customer service. She always seeks the best pricing options. Just a little concerned with the requirement for the detailed inspection vs the regular inspection. Other than that very pleased with the service. More
by BILL.LITOUSKY
Employees Worked With
Fiona Rea
August 02, 2018
Things are right now! I had a bad experience in June that was corrected beyond my expectations .Rob ;the Service Director stepped up to the plate and acknowledged previous I had a bad experience in June that was corrected beyond my expectations .Rob ;the Service Director stepped up to the plate and acknowledged previous deficiency. Fiona and Jason were also involved in the recent visit and I do want to thank them as well. I like this place and people that work there. The June experience was an anomaly and I anticipate future visits to go smoothly. More
by KENTAYLOR1952
August 02, 2018
good experience it was a very friendly and good experience even as a customer! haha Liane was very helpful. It was a short and sweet transaction! Thank you it was a very friendly and good experience even as a customer! haha Liane was very helpful. It was a short and sweet transaction! Thank you More
by GREGGPRUDEN
August 01, 2018
Egregious charges for simple task I was charged almost $300 to replace a front signal light; a year ago I paid $80 at another Ford dealership. Can you say "highway robbery?!" I was charged almost $300 to replace a front signal light; a year ago I paid $80 at another Ford dealership. Can you say "highway robbery?!" More
by lbolt2107
Employees Worked With
Other Employees :
Mitch Coppieter, Damian Banick, Michael Gibson, Alex Chick, Jack Garland, Shanna English, Carmen Dove
July 31, 2018
A great experience Fiona was amazing as usual. Professional, courteous and knowledgeable. I would definitely recommend this dealership. Even though it was a busy time of Fiona was amazing as usual. Professional, courteous and knowledgeable. I would definitely recommend this dealership. Even though it was a busy time of the day, I did not feel rushed More
by BJCONTARDO54
Employees Worked With
Fiona Rea, Michael Gibson
July 28, 2018
Regular service and recall work It was quick to get an appointment (next day) and they were able to get the recall work done at the same time. Dropping off keys after hours was seaml It was quick to get an appointment (next day) and they were able to get the recall work done at the same time. Dropping off keys after hours was seamless. More
by BRADROBERTSON
Employees Worked With
