Northstar Ford Calgary - Service Centre

Great experience When I arrived some one was there to help me and they were very friendly and then the y kept me updated of what’s was happening during my service and When I arrived some one was there to help me and they were very friendly and then the y kept me updated of what’s was happening during my service and then we’re very friendly when I came to pick it up More

Great Service As always the service department at Northstar Ford in NW Calgary was excellent. My service consultant, Fiona was very helpful and makes the visit conv As always the service department at Northstar Ford in NW Calgary was excellent. My service consultant, Fiona was very helpful and makes the visit convenient and easy. More

Oil change in 55 minutes or it's free? Not for me at least. A few days prior to my appointment for an oil change, I was asked for the VIN so that they could make sure they had the oil filter there for my vehicl A few days prior to my appointment for an oil change, I was asked for the VIN so that they could make sure they had the oil filter there for my vehicle. I arrived on time for my appointment, they assured me it would be done within 55 minutes as their promotion states. Well, the 55 minutes came and went, and when I finally politely inquired when it would be ready, I was politely informed they had not started yet. I couldn't wait any longer as I had a prior appointment to get to so after waiting an additional 15 minutes, they gave me my car back and I drove away with no oil change, but 90 minutes older and wiser. They didn't offer to book me in at a different time for a free oil change to honour their promotional claim, though that would have been advisable regardless just to provide good customer service. The attendant was friendly and polite though, no issues with the people there, yet I certainly will not be going back. Hope your experience is different. More

Awesome! The representative who first took my car gave me information I needed to make the right decision for me regarding my repairs. She listened to the issu The representative who first took my car gave me information I needed to make the right decision for me regarding my repairs. She listened to the issues I was having with my car and we discussed different potental actions I could take. The bottom line was that the cost was much less than I first anticipated. More

Work done before warranty expired The service center found a problem with the transmission and oil leak from the engine just before my extended warranty runs out. They had them fixed w The service center found a problem with the transmission and oil leak from the engine just before my extended warranty runs out. They had them fixed without charge and I hope this clutch could last for a while. More

Surprised 😲 This visit I was surprised: 1. No communication on closing time of service department. 2. No communication on findings. 3. Engine service warning l This visit I was surprised: 1. No communication on closing time of service department. 2. No communication on findings. 3. Engine service warning light not investigated and vehicle was released action/warning. 4. No call to inform that the vehicle is ready for pickup after servicing. More

Follow up, visit to repair leaking differential seals During regular serving the technician noticed differential seals leaking and suggested I schedule a full day to complete the repair. Brittany said she During regular serving the technician noticed differential seals leaking and suggested I schedule a full day to complete the repair. Brittany said she would do all possible to speed up the repair, turned out truck was only in for half a day. More

Excellent service! This is not my first visit to Northstar Calgary and I can say that the service there is second to none. Jen Chouinard was the one who greeted me as This is not my first visit to Northstar Calgary and I can say that the service there is second to none. Jen Chouinard was the one who greeted me as I came in and handled the paperwork for the oil change and inspection I received on my car. It was a "waiting appointment" and they were very punctual. My car was taken from me promptly when I arrived and returned to me 35 minutes later. This was the most prompt and efficient service I have received at any shop in 26 years of driving. The inspection revealed that I need a brake job on the back brakes. The quote I was given was very competitive. Given the treatment I received from Jen C and the folks at Northstar, I am filled with confidence and am heading back to have the work done. I will not hesitate to return in the future! More

Always great service Everyone is always helpful and friendly at the deal ship. When I bought my truck there I have never had a poor experience with anything there. Everyone is always helpful and friendly at the deal ship. When I bought my truck there I have never had a poor experience with anything there. More

Awesome Service Fiona is always amazing. She always makes sure the job is done and done right. The entire department is always friendly and helpful. Keep up the good Fiona is always amazing. She always makes sure the job is done and done right. The entire department is always friendly and helpful. Keep up the good work. More