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Northstar Ford Calgary - Service Centre

Calgary, AB

4.1
2,394 Reviews

2,394 Reviews of Northstar Ford Calgary - Service Centre

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September 24, 2018

Best Ford Dealer in Southern Alberta I highly recommend this dealership due to outstanding customer service and the best service department for Ford trucks in Southern Alberta. Their dies More

by JHMUGFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Northstar Ford Calgary responded

Thank you for the glowing review! We are incredibly pleased to hear that you had a positive experience working with Brittany and Fiona! We appreciate your business and hope that you will continue to visit us in the future for all of your automotive needs.

September 24, 2018

Service and detailing Took my truck in for it's scheduled service, also asked to have the rubber for my box cover be re-glued and the support to hold cover up be adjusted. More

by TMUDRYK2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Northstar Ford Calgary responded

Your business means a great deal to our dealership. We are happy to hear that you are pleased with the platinum detailing. We hope that you will continue to visit us in the future for your detailing and service needs.

September 24, 2018

Regular Service on F150. It was an excellent overall experience. The service staff was friendly, helpful and courteous and went through the work to be one on the vehicle with More

by rkutzak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea and the cashier.
Sep 25, 2018 -

Northstar Ford Calgary responded

Thank you for the positive review! We are pleased to hear you had a great experience during your visit to our service department. We hope that you will continue to utilize all of our services in the future.

September 24, 2018

Overall Great Booked an appointment to get some work done on the sunroof. I guess when they booked the appointment they forgot to call the upholstery guy and wasn’t More

by TAUJA.WHELAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Northstar Ford Calgary responded

We are sorry to hear that your appointment did not go as planned. We greatly appreciate your feedback as we work to provide our customers with top-level service. We hope that you will continue to visit NorthStar Ford Auto Group in the future for all of your automotive needs.

September 24, 2018

Charged for car check but did not check everything Did not check my car properly and charged me for check up. Please give me credit for my car check up...thank you Gave wrong tire. Quote Did not r More

by SHAILA8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Liane Asquin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earlier too my call was not returned when I paid for car check up please return my money for car check up thank you
Oct 08, 2018 -

Northstar Ford Calgary responded

We are sorry to hear that your most recent experience with our dealership did not go as planned. We would like to follow up with you regarding your service experience. It’s our goal to provide the best experience possible. Please contact us our service manager Rob Meade at 403-239-1115 if you wish to speak further. Thank you!

September 24, 2018

North Star Came in to get an oil change and winter tires switched on. Service was quick and everything done as I expected. Very happy with the service. More

by CRIVET87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fiona Rea
Sep 25, 2018 -

Northstar Ford Calgary responded

Thank you for the positive review! We are happy to hear that your oil change and tire swap went so well. We hope that you will continue to visit us for all of your automotive needs in the future.

September 22, 2018

Great efficient service! Excellent, friendly service. I was in and out for my regular maintenance in under an hour! Very impressive. Everyone I dealt with was friendly, acc More

by CHRISPRESTON18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liane Asquin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dezeray Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shanna English, Shelly Moulton, Cassandra Walker, Alex Chick, Shanna English, Carmen Dove
Sep 24, 2018 -

Northstar Ford Calgary responded

Thank you for the great review. We are happy to hear you had a pleasant experience working with our service department.

September 21, 2018

Excellent. I took my Edge in for the Motor Protection Plan. They found a small leak, called me right away, said it would take an extra day. The leak was fixed More

by Edge owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Northstar Ford Calgary responded

We always strive for excellent customer service and are happy to hear your experience merited such a positive review. We hope that you will continue to visit NorthStar Ford Auto Group in the future for all of your automotive needs! Thank you!

September 21, 2018

Excellent customer service! Brittany was great in summarizing what I needed done (used drop box envelop), and she indicated that the service team wouldn't do unnecessary work (re More

by DEANNA.COLLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Fjellstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2018 -

Northstar Ford Calgary responded

Thank you for taking the time to leave us a positive review! We are happy to hear you had such a positive experience working with our dealership. We hope that you will continue to visit us in the future for all of your automotive needs!

September 20, 2018

Friendly staffs They all friendly...Good but no call back or not taking message... I understand they all busy however need more detail for imdivisual customer needs. More

by OH220CHW
Recommend Dealer
Yes
Employees Worked With
Nicole Argyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Fjellstad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Darwiche, Sam Darwiche
Sep 21, 2018 -

Northstar Ford Calgary responded

We always strive for excellent customer service and are happy to hear your experience merited such a positive review. We hope that you will continue to visit NorthStar Ford Auto Group in the future for all of your automotive needs! Thank you!

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