Northstar Ford Calgary - Service Centre

Awesome to deal with Fiona is determined to get things done and is very passionate about helping the customer. I would recommend Northstar Ford and Fiona to anyone I know. Fiona is determined to get things done and is very passionate about helping the customer. I would recommend Northstar Ford and Fiona to anyone I know. More

Great first service Friendly service. Good price. Everything done well. It would be ideal if they washed my truck too but I can understand that is an extra cost that I do Friendly service. Good price. Everything done well. It would be ideal if they washed my truck too but I can understand that is an extra cost that I don't expect but would make the service experience exceptional. More

Service I used to quite happy with the sales and service even after it had transitioned from Crowfoot Ford to Northstar. The service has taken a huge dive sin I used to quite happy with the sales and service even after it had transitioned from Crowfoot Ford to Northstar. The service has taken a huge dive since then and the service manager tends to blame customers for issues that are definitely related to his department. After buying several vehicles here I am moving to another Ford dealer and advise others do the same. Maybe if they get rid of the service manager I might return my business. More

Over estimation of repair work I had my Ford escape diagnosed for transmission issues at this dealer. They billed me the diagnostic fee - fair enough, but then told me the repair bi I had my Ford escape diagnosed for transmission issues at this dealer. They billed me the diagnostic fee - fair enough, but then told me the repair bill for a new transmission was going to be $6675.95. I was shocked and so was my wife. The customer service woman who phone me and my wife was named Fiona and was one of the rudest off-handed people we had ever dealt with. We verified the $ amount individually as we thought this was too high. Fiona confirmed the $ amount. I then phoned around two transmission shops and one other Ford dealer who quoted me between $2300 and $2400 less than Northstar ford. So we had the vehicle towed at our expense to another dealer. Fiona then phoned the following day and spoke to my wife. Fiona asked my wife is we were going to buy a second hand or new vehicle. She said neither and said that we had the vehicle towed to another dealer for the repair work, Fiona then shouted 'you have taken the vehicle, but you have not paid for it". My wife told her to check her records and we had paid for it and that we were getting the work done at another dealership. My wife then put the phone down. Northstar Ford used to be Crowfoot ford where the staff were always friendly and helpful. This lot are rude and are nothing more than criminals. I have sent this same letter to Ford directly and the CAA as they are listed as a CAA service centre. More

Service is terrible Worst service, and service manager is a joke would not bring my car back there again. Was dealing with service advisor Fiona and she is the most r Worst service, and service manager is a joke would not bring my car back there again. Was dealing with service advisor Fiona and she is the most rude human being alive and should be fired for the way she act when dealing with customers problems More

Don't schedule appointment, if you don't have the part!!!! The service department scheduled an appointment so that I could get the left rear axle seal fixed. They had over 10 days to order the required part a The service department scheduled an appointment so that I could get the left rear axle seal fixed. They had over 10 days to order the required part and failed to do so. It took them almost 3 hours after I dropped my Escape off before they called to tell me they weren't prepared and that the part was back ordered and would take up to 4 weeks to arrive. What a waste of my time! Poor service for sure! More