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Northstar Ford Calgary - Service Centre
Calgary, AB
2,396 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,396 Reviews of Northstar Ford Calgary - Service Centre
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February 22, 2016
Not thorough My new Ford F150 had an issue with the passenger door sensor. It sometimes stayed on, even when the door was closed. When I first mentioned this whil My new Ford F150 had an issue with the passenger door sensor. It sometimes stayed on, even when the door was closed. When I first mentioned this while bringing the car in for service, NS Ford told me they would look at it. When I came to collect my car at the end of the day, I asked about the problem and they simply said that they could see anything wrong and thus didn't do anything. There clearly was an issue so I asked them why they didn't call during the day to get further clarification from me. The receptionist had no answer for this. I then brought in the car for a second time and clearly showed them the problem before leaving. They now saw it firsthand and promised to look at it. At the end of the day, they indeed concluded something was wrong, and had to order parts. A month later, the parts had come in and I brought in the car for the 3rd time. It was supposed to be done in a day, but took two days in the end (I did get a rental car). Picked up the car the next day. Everything was supposedly working well I was told. The problem with the sensor light seems indeed fixed, but now the inside passenger door handle does not work! I will have to go back again (4th time) to get this fixed. This is very sloppy work and what could have taken 2 trips to the dealer, now will take 4. More
by KOEN0
Verified CustomerEmployees Worked With
Mitch Coppieter
February 22, 2016
Very professional Fiona is very helpful and enthusiastic yet takes care to detail likely costs. Mitch was very helpful also in getting me booked in quickly for service Fiona is very helpful and enthusiastic yet takes care to detail likely costs. Mitch was very helpful also in getting me booked in quickly for service More
by JOHN63
Employees Worked With
Fiona Rea, Mitch Coppieter
February 21, 2016
Awesome The service I was received was quick, efficient and professional. I brought in and a few days later it was ready to go even after they had to run an The service I was received was quick, efficient and professional. I brought in and a few days later it was ready to go even after they had to run an extra diagnostic to fix a mistake that was done by a previous service provider. I would highly recommend them to friends. More
by BDONOVAN
Employees Worked With
Warren Carrol, Fiona Rea, Lynn Edwards
February 20, 2016
Service Lynn and everyone that work in service was professional and friendly. I also received a phone call when my truck was going to be finished, so I could Lynn and everyone that work in service was professional and friendly. I also received a phone call when my truck was going to be finished, so I could make plans to pick it up. I have been coming here for 2 years and will keep coming back. More
by CORICASSAR
Employees Worked With
Lynn Edwards
February 19, 2016
Excellent Professionally handled from start to finish. Everyone from the service consultant (Fiona Ray) to the shuttle driver was friendly and very efficient. Professionally handled from start to finish. Everyone from the service consultant (Fiona Ray) to the shuttle driver was friendly and very efficient. I was informed of the process, timing, and costs associated with my vehicle repair every step of the way. I could not ask for better service, overall it was simply excellent. More
by TREVORSHILLINGTON
Employees Worked With
Fiona Rea
February 19, 2016
Service F150 Knowledgeable and friendly staff. Vehicle was in and out as promised. Had a few warranty concerns and was told I'd have to go back to the purchase dea Knowledgeable and friendly staff. Vehicle was in and out as promised. Had a few warranty concerns and was told I'd have to go back to the purchase dealer. Would like to see the purchased Lincoln maintenance program at Northstar as we live close by and have to travel across the city. More
by djhaase
Employees Worked With
Mitch Coppieter
February 19, 2016
Service 2011 Escape Our 106,000 km check up was handled quickly and efficiently, with the vehicle ready sooner than expected. Declined wheel alignment as we will be chan Our 106,000 km check up was handled quickly and efficiently, with the vehicle ready sooner than expected. Declined wheel alignment as we will be changing out tires in another month or so. Shuttle service was great, and much appreciated. Thanks very much. More
by Mick
Employees Worked With
Lynn Edwards
February 19, 2016
Excellent Customer Service!! I live a distance from Northstar Ford and had to drop my vehicle off for servicing on a Saturday. I expected to just leave my keys at reception but su I live a distance from Northstar Ford and had to drop my vehicle off for servicing on a Saturday. I expected to just leave my keys at reception but surprisingly learned that their service department was open until 1pm which meant I got to explain myself directly to a service representative. Fiona took my information down - promised me a call by 1030am next business day. Right on schedule I got a call from Fiona telling me the problem and when it the repairs would be completed. The day I expected the repairs done, I got a call and was able to pick up the car after work. Prior to picking up the vehicle, I received a copy of my work order by email. When I read the work order notes, the notes were so thorough it gave me great confidence they looked at every detail. Thank you Fiona and to your entire service team! More
by TK
Employees Worked With
Fiona Rea
February 18, 2016
Best Service experience Fiona was quick & very helpful when I drove into the service bay! I will always bring my car back to her :) She is always so pleasant & lovely! Fiona was quick & very helpful when I drove into the service bay! I will always bring my car back to her :) She is always so pleasant & lovely! More
by TANYA.LETENDRE
Employees Worked With
Fiona Rea
February 18, 2016
SERVICE EXPERIENCE Staff all were courteous, efficient and prompt. It is always a pleasure to deal with Fiona. She always remembers me even though seven or more months Staff all were courteous, efficient and prompt. It is always a pleasure to deal with Fiona. She always remembers me even though seven or more months may have elapsed since my last visit. Have a few minor issues but did not bother to bring them to Fiona's attention: - Semi Annual Inspection worksheet indicates there was a problem with the sun visors not latching - this was not mentioned to me. - Invoice indicates I was advised of a number of maintenance items discussed with me which I declined. I do not recall having discussions relative to these matter. Have no problem recommending Northstar for your Ford service requirements. More
by MYRON CANNADY
Employees Worked With
Fiona Rea
