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Northstar Ford Calgary - Service Centre
Calgary, AB
2,393 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,393 Reviews of Northstar Ford Calgary - Service Centre
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February 24, 2016
First experience This is my first time to this location. Prompt reception. Car ready when they said it would be. Everyone was positive and helpful. No issues to rep This is my first time to this location. Prompt reception. Car ready when they said it would be. Everyone was positive and helpful. No issues to report More
by BRENDA.FISCHER
Verified CustomerEmployees Worked With
Fiona Rea
February 24, 2016
Very Good Service Writer Mitch is the best I have come across at Northstar, informative and thorough at his job. I am still choked about coming here for four years and my prev Mitch is the best I have come across at Northstar, informative and thorough at his job. I am still choked about coming here for four years and my previous writer not giving me my free wipers that were included in my service package, had the previous person known that it would have saved me buying my own blades! More
by SPECONE
Employees Worked With
Mitch Coppieter
February 23, 2016
Ford pickup driveline repairs This review is specific to the service manager and assistant service manager. I took my truck in for repairs to the 4x4 system. Isolating the problem This review is specific to the service manager and assistant service manager. I took my truck in for repairs to the 4x4 system. Isolating the problem turned out to be extremely tricky. Multiple return visits were required. The service manager and assistant service manager went a LONG way to make an unpleasant journey less difficult. They really stood by the me...Not going into the details, but these two guys were exceptional in their customer service! Problem did get resolved, and the invoice was adjusted as well. Thanks to the service team! More
by STEPHEN.BRAUN
February 23, 2016
Transmission diagnostic After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing a hole and leaking fluid as well damaging the torque converter. Although the issue could not be resolved and pointed to a potential manufacturer error (improperly installed bolts on flywheel assembly) the NorthStar Service staff did their best to work with me. Although in the end there was no warranty or recourse, the team reviewed the damage and was able to assist by not charging for the work to determine the root cause. Understandably, the dealer cannot support a call for a manufacturer error after 6 years (Vehicle is 2006 Focus). The team at NorthStar has always been helpful and supportive and have maintained both my Ranger and Focus for the past 4 years. More
by Rick V
February 23, 2016
Regular Service Excellent service from the time I drove my vehicle into the shop. A complete inspection of the tire pressure, lights and battery were performed while Excellent service from the time I drove my vehicle into the shop. A complete inspection of the tire pressure, lights and battery were performed while I reviewed my previous service history with Scott. Recommendations based on the mileage of my vehicle were discussed. The service work was completed in a very quick time and I was e-mailed the service summary before I picked my vehicle up. All in all, a great experience at Northstar Ford. More
by G-Dog
Employees Worked With
Scott Lepsenyi
February 23, 2016
Very good service Fiona is very good at her job. My truck was done when promised which is important to me and one of the reasons my service work done there.Thanks job well done My truck was done when promised which is important to me and one of the reasons my service work done there.Thanks job well done More
by MCKINNON1
Employees Worked With
Fiona Rea
February 22, 2016
service review Fiona is awesome - so efficient with an amazing memory. My car was done by the end of the day, which was certainly above my expectations! Fiona is awesome - so efficient with an amazing memory. My car was done by the end of the day, which was certainly above my expectations! More
by KNESSELBECK
Employees Worked With
Fiona Rea
February 22, 2016
Not thorough My new Ford F150 had an issue with the passenger door sensor. It sometimes stayed on, even when the door was closed. When I first mentioned this whil My new Ford F150 had an issue with the passenger door sensor. It sometimes stayed on, even when the door was closed. When I first mentioned this while bringing the car in for service, NS Ford told me they would look at it. When I came to collect my car at the end of the day, I asked about the problem and they simply said that they could see anything wrong and thus didn't do anything. There clearly was an issue so I asked them why they didn't call during the day to get further clarification from me. The receptionist had no answer for this. I then brought in the car for a second time and clearly showed them the problem before leaving. They now saw it firsthand and promised to look at it. At the end of the day, they indeed concluded something was wrong, and had to order parts. A month later, the parts had come in and I brought in the car for the 3rd time. It was supposed to be done in a day, but took two days in the end (I did get a rental car). Picked up the car the next day. Everything was supposedly working well I was told. The problem with the sensor light seems indeed fixed, but now the inside passenger door handle does not work! I will have to go back again (4th time) to get this fixed. This is very sloppy work and what could have taken 2 trips to the dealer, now will take 4. More
by KOEN0
Employees Worked With
Mitch Coppieter
February 22, 2016
Very professional Fiona is very helpful and enthusiastic yet takes care to detail likely costs. Mitch was very helpful also in getting me booked in quickly for service Fiona is very helpful and enthusiastic yet takes care to detail likely costs. Mitch was very helpful also in getting me booked in quickly for service More
by JOHN63
Employees Worked With
Fiona Rea, Mitch Coppieter
February 21, 2016
Awesome The service I was received was quick, efficient and professional. I brought in and a few days later it was ready to go even after they had to run an The service I was received was quick, efficient and professional. I brought in and a few days later it was ready to go even after they had to run an extra diagnostic to fix a mistake that was done by a previous service provider. I would highly recommend them to friends. More
by BDONOVAN
