Northstar Ford Calgary - Service Centre

Great communication, accommodating, friendly Took my 2009 Escape in for a recall. Fiona was awesome and communicated everything to me clearly and made sure I was happy at the end of the day. High Took my 2009 Escape in for a recall. Fiona was awesome and communicated everything to me clearly and made sure I was happy at the end of the day. Highly recommended and took my F-150 in the next day for a tune up. So far so good with Northstar Ford! More

Regular service 94 K Not sure how a bolt gets broken while changing spark plugs during a normal servicing, necessitating a new ignition coil, and a leaky head gasket. Tru Not sure how a bolt gets broken while changing spark plugs during a normal servicing, necessitating a new ignition coil, and a leaky head gasket. Truck was repaired in two days at no cost, though. No phone call received by 15:00 MT on the second day, forcing me to call in to find out when/if the truck would be ready. Advised would be ready by 17:00 MT. Walked to dealership, and the young lady at service couldn't find my paperwork, and she needed help to go find it on the Service Manager's desk before I could take my truck and leave. Unfortunately, I didn't get her name. Overall pickup time was almost 20 minutes as she searched for my paperwork.....somewhat excessive. More

~32K Service Received the exceptional service that I expect to receive at every visit. Done in time and on time as usual with no surprise costs or fees. Received the exceptional service that I expect to receive at every visit. Done in time and on time as usual with no surprise costs or fees. More

Oil Change with a "Bonus"! I have never owned a brand new vehicle so wanted to make sure I was doing everything according to the book and took my new Ford to Northstar for its f I have never owned a brand new vehicle so wanted to make sure I was doing everything according to the book and took my new Ford to Northstar for its first oil change. I had heard very positive comments about Northstar from others! When we dropped it off we are advised that the 'oil' was on them and we only would pay for shop time and any parts -- what a wonderful surprise! Lynn was cheerful and helpful - they even completed our vehicle as early as possible so we could avoid rush hour! Thanks Northstar!! We will be back :) More

service Friendly, courteous staff. Was greeted promptly on arrival, with all concerns being addressed at this time. I felt I was treated as though I mattered Friendly, courteous staff. Was greeted promptly on arrival, with all concerns being addressed at this time. I felt I was treated as though I mattered and was listened to. All work performed was explained when the vehicle was picked up with a report card attached. More

Body Repairs Our Ford Focus ST sustained rear bumper damage when it was hit from behind. We bought it at Northstar and it's great that we can take it there for re Our Ford Focus ST sustained rear bumper damage when it was hit from behind. We bought it at Northstar and it's great that we can take it there for repairs. Staff were really friendly and the repairs were made after one week and performed to a high quality. Only two reasons keeping this from a 5 star review: - waiting on a part so we will have to the the vehicle back, but that is likely Ford Canada's issue and not Northstar's. - the side skirts on our the Focus are pulling away from the body so we asked that they be repaired while the vehicle is there but they were not. We were told its a manufacturer's defect. We were not satisfied with that answer since the vehicle is under warranty so we will have to take it back for that too. More

Ford Recall - fuel system(tank) My reason for going to North Star was a Ford recall. It was easy to make an appointment and everything about the service was good and 'on time'. All My reason for going to North Star was a Ford recall. It was easy to make an appointment and everything about the service was good and 'on time'. All personnel did everything they could to make the experience a good one. Mitch was definitely pleasant and gave me the feeling that he was meeting my needs! Great job! Thanks More

Service Fiona is amazing ! Very friendly and extremly helpful :) Mitch called when my vehicle was in for repairs to explain further some extra work needed. Fiona is amazing ! Very friendly and extremly helpful :) Mitch called when my vehicle was in for repairs to explain further some extra work needed. He was amazing too . Overall the service department is fantastic ! More

Oil change Best dealership service centre I've ever experienced. Very accommodating and super friendly. Mitch was able to accommodate my request for the mirror p Best dealership service centre I've ever experienced. Very accommodating and super friendly. Mitch was able to accommodate my request for the mirror plate and was quick to follow up with me on options More

Great dealership but high prices for servicing Service is prompt and staff are friendly and knowledgeable. Vehicle servicing charges (oil change, etc) are higher than average, so we tend to go to o Service is prompt and staff are friendly and knowledgeable. Vehicle servicing charges (oil change, etc) are higher than average, so we tend to go to other shops for basic maintenance. More