Northstar Ford Calgary - Service Centre

Mitch was fantastic Mitch was a very helpful. He was knowledgeable, and it really felt that he had my best interest at heart. I appreciated his help, and was impressed at Mitch was a very helpful. He was knowledgeable, and it really felt that he had my best interest at heart. I appreciated his help, and was impressed at how quickly they were able to get things working for me. Great Job! More

Great regular service appointment experience Another positive service experience- Lynn was amazing - super friendly and helpful! Appreciate being able to wait for my vehicle and it was ready exac Another positive service experience- Lynn was amazing - super friendly and helpful! Appreciate being able to wait for my vehicle and it was ready exactly when Lynn said it would be. Also appreciated advice for next service and everyone else working there was pleasant and friendly. More

60,000 service check Very warm welcome and attention to detail was excellent. Left dealership feeling that any concerns were look after. Service is such a vital importanc Very warm welcome and attention to detail was excellent. Left dealership feeling that any concerns were look after. Service is such a vital importance in sales today. More

Truck Service Fiona contacted me as soon as truck was ready and provided great information on what future work could be done if we were at all interested. Fiona contacted me as soon as truck was ready and provided great information on what future work could be done if we were at all interested. More

Repair work was done quickly and with full disclosure of the proposed repairs. Staff was knowledgeable and friendly, which made the whole experience as painless was done quickly and with full disclosure of the proposed repairs. Staff was knowledgeable and friendly, which made the whole experience as painless as possible. More

Standard maintenance Once again I was so happy with my service at Northstar. Brought my Explorer in for the 3rd time for oil change/maintenance and also to have Fog Lam Once again I was so happy with my service at Northstar. Brought my Explorer in for the 3rd time for oil change/maintenance and also to have Fog Lamp replaced. My vehicle was totally finished about 5 mins prior to the estimated time and the work was complete. As always, everyone was friendly. Even had an awesome chat with our sales gal - Marie - who remembered both my name and my husbands name and what we purchased. That is AWESOME! More

friend l y good service The associate who helped us was very clear in his instruction and was very helpful and overall was a great help I would recommend anyone to use the The associate who helped us was very clear in his instruction and was very helpful and overall was a great help I would recommend anyone to use the Ford service centre they were kind fast and helped us in a timely fashion. They picked us up and dropped off usomce our vehicle finished Thank you Ford, More

Little disappointed in the undercoating repair. Check in was swift and professional, light/battery check carried out. Scott was great had a rental lined up for me and Enterprise was there quickly. Check in was swift and professional, light/battery check carried out. Scott was great had a rental lined up for me and Enterprise was there quickly. Was givend an up date at 15:00 regarding the rear wheel well undercoating that I had asked to have looked at, truck would need to say over night not a problem. Called the next day at 15:00 to see if it was ready got voice mail at Scott's extension but someone called back shortly and said it was ready. Went in to gather the paperwork and sign off on the work, here is were i have an issue, one should be able to look at the work accomplished prior to signing off on it, i would have not signed off on the rear wheel well undercoating fix! The original application was nice and neat no over spray on items that don't require undercoating ie shock absorbers, leaf springs etc. The touch up i requested consists of everything in the wheel well being sprayed shocks, springs axle etc. I have to bring the truck back in a few days to have the speedometer replace and i really want the wheel wells cleaned up at that time. The staff is great looked after me with courtesy and professionalism, just the end product was disappointing and i hope it can be made right on my next visit. Regards Scott Daniel More

Service well done and with a smile! I had slid into a curb quite hard and damaged my front wheel (fortunately it was a winter wheel). I asked them to check the alignment and also for any I had slid into a curb quite hard and damaged my front wheel (fortunately it was a winter wheel). I asked them to check the alignment and also for any front end damage. They had to redo the alignment, but they also said there was NO front end damage. I know that some shops would have taken advantage of the situation and suggested repairs that were not necessary. They even came in under budget for the replacement wheel! Northstar Ford Service has impressed me right from the first time I visited them and I will continue getting my Ford serviced by them. The staff are friendly, polite and courteous and take the time to make sure they have clearly explained the proposed work. Nice people! More

Regular Ford Service Appointment Hassel free service appointment booking. Was in and out within a matter of minutes for both the vehicle drop off and pick up even though was rather bu Hassel free service appointment booking. Was in and out within a matter of minutes for both the vehicle drop off and pick up even though was rather busy the morning of my last appointment. Was provided with a no pressure recommended additional services and was not further pushed when declined at this appointment. Fiona definitely ensured that the service was thoroughly explained and that all my needs where taken care of. More