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Northstar Ford Calgary - Service Centre
Calgary, AB
2,393 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,393 Reviews of Northstar Ford Calgary - Service Centre
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April 13, 2016
Service Fiona was very helpful working with us on our Ford Escape. We had come across some unexpected repairs and she was a great help to us. Fiona was very helpful working with us on our Ford Escape. We had come across some unexpected repairs and she was a great help to us. More
by TRUMPERR
Verified CustomerEmployees Worked With
Fiona Rea
April 13, 2016
Excellent service Have always been treated like I was their only customer, the service department is friendly,caring and great to deal with. My vehical is always ready Have always been treated like I was their only customer, the service department is friendly,caring and great to deal with. My vehical is always ready when promised and the work has always been done right the first time. More
by 13focus
Employees Worked With
Fiona Rea
April 13, 2016
Just excellent service. I had Mitch Coppieters as my service advisor and he was excellent to help me understand things. He suggested things to me and helped me so much. I wa I had Mitch Coppieters as my service advisor and he was excellent to help me understand things. He suggested things to me and helped me so much. I was so pleased with his service and knowledge. More
by bmkeller1
Employees Worked With
Mitch Coppieter
April 12, 2016
Oil Change & Regular Maintenance It was a little busier than usual as I dropped my Explorer off yesterday morning. Fiona explained that customers show up without appointments and tha It was a little busier than usual as I dropped my Explorer off yesterday morning. Fiona explained that customers show up without appointments and that can really bog down the process for those customers who have made appointments. Other than that, everything went pretty smoothly. Fiona discussed the number of remaining service appointments on my Ford Maintenance Protection Plan and advised of the appropriate mileage increments to make sure I can take full advantage of the FMPP. Received an oil change, machined rotors, cleaned brake pads, rotated tires - all completed before noon. More
by JASON
Employees Worked With
Fiona Rea
April 12, 2016
Great Service I have dealt with Fiona from Northstar for service many times. She's always extremely helpful with recommending what I need on my vehicle. I always ge I have dealt with Fiona from Northstar for service many times. She's always extremely helpful with recommending what I need on my vehicle. I always get my vehicle when promised ready to go with no delays. Thanks. More
by Anonymous
Employees Worked With
Fiona Rea
April 12, 2016
Great customer service I seem to be lucky enough to deal with Lynn almost everytime I'm in. She's always fantastic, knowledgeable and outgoing. She really makes the trip up I seem to be lucky enough to deal with Lynn almost everytime I'm in. She's always fantastic, knowledgeable and outgoing. She really makes the trip up to the north side of town worth it. More
by CALVIN.CAMPBELL
Employees Worked With
Lynn Edwards
April 12, 2016
Damage to car form just an oil change I had a simple oil change completed and returned to my car having damage on both sides of the side skirts. Apparently they had a couple stations that I had a simple oil change completed and returned to my car having damage on both sides of the side skirts. Apparently they had a couple stations that would jack up my car and damage it, but failed to notice and use the proper equipment. The film protection on the car was punctured and ripped, and the paint and metal underneath sheered off. I was told nothing of the fact when the car was returned to me, and noticed it only when washing my car afterwards. I feel bad that I have to put the service people's name down here since they were relatively friendly and seemed helpful in getting all the paperwork done, but someones name had to be put down, and I wasn't told who worked on my car. UPDATE: After sending an email to North Star and creating this email I was contacted by the service department and asked to go in to look over the damaged to my car. They ended up taking the days to fix the side skirts and reapply the film protection. I was told that my car required a ramp and couldn't use the normal jacks when servicing, and apparently the person who was working on my vehicle has left. It was nice of North Star to own up to the mistake and fix the problem, but the added inconvenience of losing my car for three days was quite frustration, and failing to report the damages to my car originally has left my trust in future visits shaky. More
by Jonathan
April 12, 2016
Great customer satisfaction Very friendly and courteous interaction with staff. All my needs were met. Prompt shuttle service to and from work. My vehicle needed to spend the Very friendly and courteous interaction with staff. All my needs were met. Prompt shuttle service to and from work. My vehicle needed to spend the night after further warranty work was required. A rental was provided no questions asked. More
by Terry T
Employees Worked With
Fiona Rea
April 12, 2016
Excellent service! We have the Ford Prepaid Ford Service Package that we purchased with our vehicle. We are thankful to Mitch for getting our front brakes replaced under We have the Ford Prepaid Ford Service Package that we purchased with our vehicle. We are thankful to Mitch for getting our front brakes replaced under our Ford Service package with a phone call. Saved us some money and our vehicle is working at top peak level again. . Mitch was very friendly and personable. We appreciated his honesty and time to explain everything to us. Took the time to answer our questions and explain when certain items need to be done, and gave us price quotes, so that we can plan for those in the future. More
by Ford Prepaid service package
Employees Worked With
Mitch Coppieter
April 12, 2016
Amazing customer service! Without notice my car broke down and I was able to get in instantly without an appointment. I was well informed and updated with every issue that they Without notice my car broke down and I was able to get in instantly without an appointment. I was well informed and updated with every issue that they found. My car ended up needing extra work and took longer than expected but if was never a problem for me. Ford stuck but their quote and made sure my vehicle was fixed as soon as possible. At the end of the day the cost to me was even less than originally quoted. I was blown away and have never had better customer service in my life. I will continue to use this location because of Mitch. More
by TINAFEIR
Employees Worked With
Mitch Coppieter
