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Northstar Ford Calgary - Service Centre
Calgary, AB
2,393 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,393 Reviews of Northstar Ford Calgary - Service Centre
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April 23, 2016
Pleasent Servicing I brought my vehicle in for routine oil change and winter tire swap. Dealt with Fiona again who is always pleasant and lovely to me. She predicted re I brought my vehicle in for routine oil change and winter tire swap. Dealt with Fiona again who is always pleasant and lovely to me. She predicted return times that were accurate and called me as soon as they found an issue so I wasn't waiting around. My experience servicing my vehicle with Northstar Ford is always a breeze when I deal with her :) More
by JBRAACX
Verified CustomerEmployees Worked With
Fiona Rea
April 22, 2016
Service Fiona was the" best" friendly and very helpful with any questions I had. Brittany was also helpful in helping me set up computer in carl. Fiona was the" best" friendly and very helpful with any questions I had. Brittany was also helpful in helping me set up computer in carl. More
by DEANEVINCENT
April 22, 2016
very poor I asked the service adviser if it would be a problem to put on a oil catch can and he said it would be no problem. I also had a check engine light on I asked the service adviser if it would be a problem to put on a oil catch can and he said it would be no problem. I also had a check engine light on to come in for service for that too. I received a call that morning from some guy working their talking rude and load like I was some kind of idiot. They refused to work on my car until I had the oil catch can hooked up witch only needed to have one hose hooked up to make it work. I took my car to a mechanic and it took 10 minutes to hook up the hose, 10 minutes! I then took my mustang to a different Ford Dealer and they found out that the problem was the power steering monitor had to be replaced witch was under warranty & would of cost 2000.00 out of my pocket to replace. Never go to North Star Ford again More
by Urbangypsy
Employees Worked With
Clayton Rivet
April 22, 2016
Frustrating Service Advisor I took my 2014 Escape in for an oil change, swap out the winter tires and a detailing Mar 18/ 2016 and was told by the service advisor (Scott Lepsen I took my 2014 Escape in for an oil change, swap out the winter tires and a detailing Mar 18/ 2016 and was told by the service advisor (Scott Lepsenyi) that the vehicle would be ready that day at 5:00pm. He phoned in the afternoon to say the vehicle was ready but the detailing was not done because they were too busy, and that a TPS was faulty and it would cost $ 185.00. The vehicle is still under warranty and I asked if that would be covered. When I got the workorder the charge for the TPS was still on, so I asked Scott if he had inquired whether it would be a warranty item. He said he HAD NOT checked with the service manager, so I requested that he do so and the assistant service manager came out and said the item was under warranty. I had to bring the vehicle back the next week for detailing and was given a discount on the price for my troubles. On April 12/2016 I brought my 2010 F-150 in for the "works" package and detailing and again I had Scott for a service advisor. On the initial walk around, he noticed a license plate light bulb was burnt out and I requested that be fixed as well. The truck was to be ready by 5:00pm. but it was nearly 6:00pm when the vehicle ready for pickup, and then the cashier took another ten minutes trying to locate the workorder. When I got the vehicle the light was not repaired and the detailing was not complete (no engine shampoo). I brought the vehicle in the next day and pointed out these deficiencies to Scott who said he had forgot to put the light on the workorder and that an engine shampoo was not included in the Gold detailing package. The female service advisor two desks down overheard our conversation and brought over a brochure to show that the engine shampoo was included and personally took the truck over to the detail shop to have the work done (my compliments to her, very good customer service skills; but forgot to get her name). The truck came back in a few minutes. I was very disappointed with this particular service advisor, especially after having very poor customer service on two occasions and will take both my Ford vehicles to another dealership for servicing in the future. More
by mrmackie
Employees Worked With
Scott Lepsenyi
April 22, 2016
The best! Fast and friendly, the way it should be. Car was done a lot soon than expected. And a big thanks for always looking over the vehicle for little dents Fast and friendly, the way it should be. Car was done a lot soon than expected. And a big thanks for always looking over the vehicle for little dents and fixing them. More
by VSHEA67
Employees Worked With
Fiona Rea
April 22, 2016
Our adviser Mitch Coppieters I have been dealing with this Centre for 12 yrs. Since take over by NORTH STAR FORD, service experiences continue to be better each time. Knowledge, p I have been dealing with this Centre for 12 yrs. Since take over by NORTH STAR FORD, service experiences continue to be better each time. Knowledge, professional, friendly, on time. Mitch made us feel important and give us great advise. We have also dealt with Fiona Rea and Nolen Christensen. Both also very helpful. Shelly Moulton finish the visit with a STAR. Overall everyone greets us with a smile. Also it was GREAT to find out we get 50% discount to change our tires back to all season. We likely will be purchasing a new vehicle in couple years. Staying with FORD likely. THANKS! More
by PAULINEWINGERTER
Employees Worked With
Fiona Rea, Nalen Christensen, Mitch Coppieter, Shelly Moulton
April 22, 2016
Service Great service, accommodating staff and car ready for pickup before my appointed time. I also like how one can drop the car off at the dealership the Great service, accommodating staff and car ready for pickup before my appointed time. I also like how one can drop the car off at the dealership the day before service which is great as it saves me time the morning of the appointment. More
by SWILLIAS
Employees Worked With
Mitch Coppieter
April 22, 2016
Great service and very friendly attitude Great service and a very friendly attitude towards customers. I have also found it much easlier to get your vehicle booked in for service than most of Great service and a very friendly attitude towards customers. I have also found it much easlier to get your vehicle booked in for service than most of the other dealerships. Fiona was excellant in dealing with my vehicle concerns. You gotta love that!!! More
by RSCHLACHTER
April 21, 2016
Very professional All the staff are very professional and polite, thats why ill always go to this place and the.receptionist is very good she even give my daugther some All the staff are very professional and polite, thats why ill always go to this place and the.receptionist is very good she even give my daugther something to play with. More
by romanjose.lopez
Employees Worked With
i forgot the the lady in the receptionist
April 21, 2016
customer oriented I have a Diesel F350. I live outside of the city so I do not have access to customer drop-off service. When I take my vehicle in for service it is in I have a Diesel F350. I live outside of the city so I do not have access to customer drop-off service. When I take my vehicle in for service it is inconvenient for me to arrange for someone to pick me up, than hours later have them drop me off again to pickup my vehicle. This dealership allows me to bring the unit in first thing in the morning (7:00 AM) and wait the 1.5 to 2 hours for the service to be completed. Great customer service. More
by MARV.HAGEL
Employees Worked With
Service writer -gal
